JAVARIS AUSTIN

ad0p8g@r.postjobfree.com

630-***-****

PROFESSIONAL EXPERIENCE

PHONAK July 2022 – Aug 2023

Customer Service Representative II & III (Team Leader) Warrenville, IL

● Handled 70-80 customer requests daily via email and phone.

● Monitored back orders and worked with E-store to release web-based orders.

● Worked within multiple databases like SAP and Microsoft Office to place and track customer orders.

● Worked cross functionally to ensure an effortless customer experience.

● Assisted with billing questions and inquiries. Process credit and rebills

● Handle customer complaints with a sense of urgency for satisfactory resolution and take ownership of that complaint.

● Used the current tools (SAP, Sales Force, and Cisco Finesse) to generate and maintain all customer account records and customer contacts.

KERRY FOODS & INGREDIENTS Aug 2021 - July 2022

Inventory Analyst (Part Time) Northlake, IL

● Analyzed, computed and verified work orders sent up daily from production.

● Worked with Quality Assurance Dept. to track the hold status of products and enter product movement in the inventory control programs.

● Verified clerical computation against work orders and investigated and reported reasons for discrepancies to supervisor.

● Maintained the operation summary worksheet.

● Maintained the Excel spreadsheet for the daily production stats.

● Advised supervisor if any FIFO or negative inventory issues are detected.

● Entered daily production of finished goods and any corresponding scraps and receipts for rework/regrind using the inventory control programs.

● Entered daily work orders into the computer system using the inventory control programs.

● Maintained the Excel spreadsheets for the downtime reports (weekly reports as well as the monthly accounts package). AMERICAN HOUSE SENIOR LIVING Mar 2019 - July 2021

Certified Nursing Assistant Chicago, IL

● Reviewed previous shift reports and daily assignments. Observes patients to detect problems or changes and notifies nursing personnel as needed.

● Perform or assist patients in personal care and hygiene activities, including bathing, grooming, and dressing.

● Monitored and recorded vital signs and weight, emptied catheters, and urinals, collected urine specimens, and administered routine treatment.

● Aided at mealtime by escorting patients or delivering trays, distributing meal cards, feeding, and cleaning patients or patient facilities.

● Perform housekeeping duties by cleaning patients’ rooms and equipment including counting and storing patient clothing.

● Assists patients with recreational activities or escorts patients to and from clinic appointments. DEPARTMENT OF HUMAN SERVICES-CONWAY HUMAN DEVELOPMENT CENTER Nov 2017 - Mar 2019 Behavioral Health Aide Conway, AR

● Planned daily activities to meet individual prescribed treatment plans.

● Recommended modification of treatment plan to supervisor, physician, or case manager.

● Assisted in the behavioral modification of emotionally disturbed and mentally ill patients.

● Documented observation of patient behavior in various circumstances, such as family visits, therapy, or group activities.

● Participated in treatment planning meetings after attending briefings on patient behavior or incidents reported from previous shift personnel.

● Provided patients and families with support and instructions in areas of independent living and adaptation to disability or illness.

DEPARTMENT OF EDUCATION Nov 2014 - Oct 2017

Default Resolution Specialist (Supervisor) Rosemont, IL

● Placed outgoing calls and accepting inbound calls from consumers to negotiate resolution of delinquent accounts.

● Sent via Email and fax documentation needed.

● Assisted consumers in a manner which shows sensitivity, tact, and professionalism utilizing the best strategy available under company policy or client contract when negotiating repayment.

● Advised and educated customers on available options and strategies for debt repayment, arranging for debt repayment or establishing repayment schedules in a way that works best with each consumer’s financial situation.

● Scheduled monthly payments over the phone via check, credit or debit card also same day payment transactions

● All Payments processed were also verified before completion.

● Obtained updated demographic information and maintained concise notes on each call following all company and client policies and procedures as well as complying with all federal & state regulations governing collections (including FDCPA).

● Requested additional documentation to verify all customer information.

● Performed credit checks along with running a thorough full background check through TLO.

● Audited and monitored calls for Quality assurance and compliance, also audited and reviewed notes on account's along with documentation attached to verify that all notes are correctly entered by other team members in addition to daily meetings. NYK LINE Oct 2013 - Nov 2014

Logistics Imports Customer Service Lombard, IL

● Answered incoming calls from customers across the country, provided shipping information such as estimated time of arrivals, or explained any red flags.

● Troubleshooting all complaints and issues holding up the shipment delivery process.

● Provided US Customs transportation information for all shipments traveling with NYK Line.

● Sent copies of Bill of Lading through fax or email to Customers Who Request

● Explained all procedures in regard to shipments as needed; also helped on incoming Booking Calls verifying all personal information as well as Company information

● Tracked shipments using several railway websites registered by the company. VAN RU CREDIT CORP Jan 2009 - Oct 2013

Quality Assurance Clerk (Lead)/Administrative Assistant Desplaines, IL

● Printed out Daily Checklist, Sorted Out all incoming correspondence mail, completed document verification for Morning, Afternoon, and Evening overview

● Responded to all compliance emails, Listened to Morning Voice Mail through Noble.

● Separated all Correspondence, D.O.E loan rehab apps, Consolidations, AWG's, Bankruptcy's, Monthly Income Statements, Financial Disclosure's, and Request for Hearings, also Cease and Desist letters.

● Assisted the Corporate Switchboard when Receptionists are on vacation or out for lunch by answering calls entering debtor information and directing to correct Department, supplying badges for employees, and visitor also paperwork for interviews.

● Worked all Correspondence separately notate new information to Accounts; scan upload all correspondence to SharePoint library online.

● For clients such as Discover, Calvary, Swiss Colony, Kaplan, IL Dept. of Rev, North Shore Physicians and Hospitals to Review via online.

● Assisted Collectors by answering some incoming calls for Payment Processing Verify Debtor Information through AS400, or FACS & FOCUS System process payments and Notate Account's, skip Tracing etc. EDUCATION

AMERICAN PUBLIC UNIVERSITY SYSTEMS High School Diploma - 2007 SKILLS: Microsoft Office, TLO, SharePoint, SAP, Sales Force, AS400, HIPAA, F.D.C.P.A, 70.Wpm-Typing SUMMARY: Dedicated worker seeking a strong growing organization to apply all knowledge and skills to get the job done professionally.

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