Customer Service Human Resources
Resume:
Lori Anderson
*******************@*****.***
Objective:
To continue working in a fast paced, stable environment in ways that I can utilize my strengths, skills and knowledge to provide excellent administrative support to a forward moving Company.
Experience:
●QuickBooks
●Microsoft Office
●A/R, A/P
●Collections
●Invoicing
●Service Calls
●Dispatch
●Payroll
●Human Resources Assistance
●Travel Arrangements
●Personal Assistant to CEO/C-Suite Executives
●Customer Service
●Receptionist and all around, 100% loyal and dedicated to my employer
Brookshire's Grocery Company, Joshua, TX
June 2021 to July 2023
●Promoted to pharmacy clerk 04/08 dealing with:
●Customer Service, 100% Frontline face of the pharmacy
●Patient record updates
●Insurance verification
●Daily shipment manifests
●Multitasking on several situations at one time
●Answered heavy influx of calls
●Gatekeeper for all pharmacy related calls
●Inventory of all medications
●Controlled substance inventories
●Maintained pharmacy cleanliness
●Organization and storage of all patient files
●Manage fuel center with minimal supervision while multitasking dealing face to face with Customers as well as on the phone
●Inbound Calls
●Customer Requests/Complaints, Customer Assistance
●Cash/Credit refunds
●Fuel Center cleanliness
●Reports
●Maintain Lottery Terminal Sales/Reports/Inventory
(February 2019 thru May 2021 cancer treatment)
Sunrise Wood Designs Arlington/ South Dallas, TX
June 21, 2018 to February 2019
●Maintain warehouse cleanliness
(August 2017 thru June 2018 took personal time off to mourn my Mother's passing, as well as burying my Daughter.)
Beezz Construction Cleaning Services LLC, Arlington, TX
August 18, 2016 to August 15, 2017
●Cleaner of high end facilities for total move in of Company and their Associates
(November 2015 thru August 2016 I took off to volunteer for many non profit organizations.)
Prairie Dog Pet Products LLC, Grand Prairie, TX
April 2015 to November 23, 2015
●Personal Assistant to CEO/COO
●Calendar Management
●Travel Arrangements
●Petty Cash Control/ Expense Management
●Tonnage Reporting
●Pet Product Licensing/Registration
●Shipping/Receiving
●Customer Requests, Complaints/Customer Assistance
●Front Line Reception
●Gatekeeper for all calls
●Excel Recap Production Reports
●C-Suite Executive Assistance
●Recruitment
●International Import/Export
●International Trades/Buying
The Kroger Company, Dallas, TX
September 2012 to June, 2014
●Communication Reports
●Complete Customer Incident/Associate Accident reports
●Maintenance of Regulatory Agency Correspondence
●Maintenance/Service Calls to Facility
●Customer Service
●Sales Plans/Planograms
●Expense Management
●Recall Management
●Meeting Coordination
●Risk Management Reports
●Associate Benefit Coordinator
●Express HR Administration
Phillips Refinishing, Arlington, TX
March 2011 to August 2011
●Social Media Coordinator
●Executive level support to owner
●Service Invoices
●Payroll
●Customer Service
●Collection Calls
●Bank Account Reconciliation
●Financial Reporting
U.S. Global Exotics, Arlington, TX
May 2009 to December 2009
●Administrative Assistant
●Husbandry Staff
●A/P, A/R
●Collections
●Internet Sales
●Worldwide Networking
●Executive level support to Senior Management
●Invoicing/Purchase Orders
●Payroll
●Customer Service
●Bank Account Reconciliation
Education:
Tarrant County College
Associate of Art, May 2005
University of Texas at Arlington
Bachelor of Art, December 2010
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