April Lewis

*** ********* ***, ******, ** ***** • Home: 937-***-**** • ad0p7d@r.postjobfree.com

Professional Summary

Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with a solid background in team leadership and business decision making. Twenty years in the field with a strong desire to drive business success. Talented bar management professional able to maximize team performance and bar sales through top management skills and business acumen. Bar manager highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Work History

Bar Manager, 01/2018 to 07/2018

Club Evolution – Dayton, OH

●Motivated and disciplined employees according to established requirements.

●Developed unique events and special promotions to drive sales.

●Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.

●Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

●Recruited, hired, and trained staff on bar practices, customer service standards and productivity strategies.

●Updated daily logs, computer tracking systems and other relevant documentation.

●Managed bar inventory, restocked supplies and placed orders.

●Maintained high standards of cleanliness and sanitation.

●Received frequent customer compliments for going above and beyond normal duties.

●Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.

●Consistently provided professional, friendly, and engaging service.

●Maintained an atmosphere of enthusiastic customer service.

●Effectively listened to, understood, and clarified guest concerns and issues.

●Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Bartender, 11/2016 to 01/2018

Sure Shots – Dayton, OH

●Waited on multiple customers at the bar and throughout the bar area.

●Verified that guests at the bar were of legal age.

●Upheld strict cash handling procedures.

●Served each guest courteously, quickly, and efficiently.

●Ensured liquor was secured at the end of shifts.

●Notified a manager if a guest was intoxicated or rude to other guests.

●Closed out cash register and prepared cashier report.

●Processed orders on a computerized Point of Sale system.

●Enthusiastically and appealingly described food and drink specials to guests.

●Maintained full knowledge of beverage lists and promotions.

●Managed strict beverage control to minimize waste.

●Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

●Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Bar Manager, 01/2012 to 01/2013

Rivers At The Watergate – DC

●Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

●Motivated and disciplined employees according to established requirements.

●Managed bar inventory, restocked supplies and placed orders.

●Created effective employee schedules that maintained coverage at peak times and minimized labor costs.

●Developed unique events and special promotions to drive sales.

●Assisted with guest inquiries, take-out orders and restaurant cleanliness.

●Filled in by showing guests to their tables when the hostess was on break.

●Developed and maintained positive working relationships with others to reach business goals.

●Developed sales and profit margin plans, maintained margins and determined turnover objectives.

●Created and implemented an action plan to address cost control issues.

●Supervised, trained, and developed team members in accordance with company policies and procedures.

●Inventoried and restocked items throughout day.

●Verified all deliveries against invoices and completed shortage and overage reports.

Bartender, 08/2005 to 05/2012

The Guards – DC

●Closed out cash register and prepared cashier report.

●Refused service to intoxicated guests.

●Consistently used suggestive selling techniques.

●Waited on multiple customers at the bar and throughout the bar area.

●Notified a manager if a guest was intoxicated or rude to other guests.

●Maintained a consistent, regular attendance record.

●Adhered to state laws regarding alcoholic beverage service.

●Enthusiastically and appealingly described food and drink specials to guests.

●Recruited, hired, and trained staff on bar practices, customer service standards and productivity strategies.

●Received beverage orders from wait staff and delivered beverages to guests.

●Maintained full knowledge of beverage lists and promotions.

●Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

●Processed orders on a computerized Point of Sale system.

●Ensured liquor was secured at the end of shifts.

●Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).

Education

High School Diploma: 1995

West Carrollton High School - Dayton, OH

Associate of Arts: Health Information Management

American National University - Dayton, OH

Skills

●Self-motivated

●Materials preparation

●Staff development

●User interface understanding

●Interpersonal and written communication

●Proficient in cash management

●Cash handling and management

●Strong conflict resolution skills

●Strong client relations

●Positive and friendly

●Project management

●Budgeting and finance

●Strong verbal communication

●Report writing

●Client assessment and analysis

●Natural leader

●People-oriented

●Credit card processing

●Skilled problem solver

●Excellent work ethic

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