Human Resources Assistant Dean

Jack Hieu Phan

Curriculum Vitae Mobile: 913-***-****

******@*********.***

PROFESSIONAL SUMMARY

Experienced distance education administrator in operational management of academic programs, curriculum planning, design, and development A data-driven educational leader focused on tackling challenges through academic research-based approach Independent thinker and team player who can identify and execute policy-related projects Strong skills in synthesizing complex information and communicating verbally and in writing Strong analytical skills to research legislative proposals and draft advocacy documents Exceptional knowledge and experience in distance education curriculum and faculty development, internship programs, workforce development, and policy analysis Leader experienced in directing activities of workgroups, conferences, and symposiums A developer of distance education pedagogies, strategies, training, and goals with excellent interpersonal and communication skills Transparency and big picture focus on excellence in creating distance education programs, professional development, and professional growth to succeed A problem solver, networker, and consensus builder Proven record of developing programs to increase academic efficiency and improve interdepartmental leadership and staff collaboration.

EDUCATION

Doctor of Education, Educational/Organizational Leadership, 2006

Nova Southeastern University, Ft Lauderdale, FL

School of Education and Human Services

Dissertation: “The Relationship Between Prison Educational Training and the Self-Perceived Effectiveness of Ex-Offenders in the Eastern Region of Kansas”

Master of Arts, Human Resources Management, 2002

School of Business and Technology

Webster University, Kansas City, MO

Master of Arts, Social Science/History, 2000

Baker University, Overland Park, KS

Bachelor of Arts, Administration of Justice, 1993

University of Missouri-KC, Kansas City, MO

Associate of Arts, Criminal Justice, 1990

Metropolitan Community Colleges, Kansas City, MO

PROFESSIONAL OVERVIEW

RELEVANT EXPERIENCE:

Adjunct Professor 2023-Present

Associate Professor of Criminal Justice

Graduate and Undergraduate Program Director 2016-2023

University of the Incarnate Word

Facilitate (on-ground and online) graduate and undergraduate courses, promote cultural diversity, and implement affiliation agreements for student externship programs.

Created and implemented the university’s first Master of Arts degree in Criminal Justice Administration and Leadership, first master’s concentration and certificate track in Criminal Justice Leadership, and the Peace Officer Credit Program.

Teach, mentor, and guide faculty, staff, undergraduate, graduate, and doctoral students.

Guide doctoral students in the selection of Dissertation committee members.

Create, prepare, populate, and implement web-enhanced, blended, and online course delivery every term.

Design criminal justice administration/leadership, higher education leadership/management, human resource management, organizational leadership, teacher education, social science online courses.

Research the fields of criminal justice, education, social sciences, and humanities and interfacing with professors, instructors, and professionals to keep the academic curricula current with trends, stats, and innovations.

Planning of course offering matrix and semester schedules, including assessing enrollment capacities, faculty assignments, and strategic enrollment management.

Oversight of program communications to students (i.e., responding to student inquiries and needs in accordance with protocols, which might have the support staff fielding inquiries and passing them to the Admissions Director as applicable).

Monitor day-to-day program delivery and act as the initial contact for staff and faculty on matters of curriculum development and program evaluation.

Provide leadership in curriculum development, planning, staffing, and training.

Conduct program and course assessments and competencies.

Design course work supporting student retention and competency-based education systems.

Provide technical and subject-matter expert answers to Admissions for prospective students.

Recruit subject matter experts to provide training and consultation.

Develop relationships with other campus units to inventory expertise available and develop partnerships.

Accreditation Auditor/Evaluator 2015-Present

Accrediting Bureau of Health Education Schools

Evaluate and audit distance education, social sciences, humanities, criminal justice, educational activities, and library resources to ensure compliance with accreditation criteria and standards.

Provide clients training on compliance policies, practices, and reporting systems.

Identify, investigate, and report compliance issues, irregularities, and violations.

Track and respond to complaints.

Maintain records of compliance activities.

Assess and enhance the educational quality of a higher learning institution.

Assure policy compliance and consistency in institutional operations.

Promote institutional improvement.

Review institutional academic policies, their effectiveness, and educational activities.

Assess faculty qualification, instruction, satisfactory progress standards, academic resources, and services.

Ensure compliance and adherence to ethical business and educational practices.

Professor of Management/Online Curriculum Coordinator 2009-2015

Everest University

Developed distance learning program goals or plans, including equipment replacement, quality assurance, or course offering plans.

Analyzed data to assess distance learning program status or to inform decisions for distance learning programs.

Analyzed data to inform operational decisions or activities.

Prepared reports summarizing distance learning statistical data and distance learning program objectives and accomplishments.

Prepared operational progress or status reports.

Monitored technological developments in distance learning for technological means to educational and outreach goals.

Maintained knowledge of current developments in area of expertise.

Evaluated the effectiveness of distance learning programs in promoting knowledge and skill acquisition.

Evaluated program effectiveness.

Developed educational goals, standards, policies, and procedures.

Assessed distance-learning technological and educational needs and goals.

Trained instructors and distance learning staff in the use and support of distance learning applications and course management software.

Conducted employee training programs.

Communicated to faculty, students, and staff regarding changes to distance learning courses, materials, programs, services, and applications.

Communicated organizational policies and procedures.

Director of Education 2005-2007

Anthem College

Led academic team to achieve the goals and objectives of the school.

Oversaw all educational programs delivered on the school campus.

Conducted academic policies with program directors and faculty to propose policy updates.

Assessed academic and financial reports and made recommendations for process improvement.

Developed and maintained positive relationships to retain enrolled students.

Monitored budget development and expenditures and ensured they were within budgetary parameters.

Prepared the school for national and specialized accreditation standards and audits.

Monitored student academic progress, retention, and graduation.

Planned and prepared all items for curriculum implementation for all classrooms.

Reviewed classroom arrangement and provided guidance to the campus staff to ensure proper classroom arrangement.

Manage the development of the department curriculum in collaboration with the faculty.

Provided coaching to ensure high-quality faculty-student interactions.

Researched and selected textbooks, as well as other educational materials

Involved with the research and design of educational materials and instructional methods.

Mentored new faculty, teaching workshops or seminars.

Observed faculty in the classroom and provided constructive feedback based on faculty evaluations.

Assigned teaching assignments and evaluation of instruction.

PREVIOUS EXPERIENCE:

Accreditation Auditor/Evaluator (ACICS) 2010-2018

Accrediting Counsel for Independent Schools and Colleges

Associate Faculty/Doctoral Dissertation Mentor 2006-2015

School of Advanced Studies

University of Phoenix.

Assistant Professor of Criminal Justice 2007-2009

Southern Arkansas University

Career Readiness Training Coordinator 2004-2005

Full Employment Council

Human Resources Manager 2001-2004

Delivery Logistics

Loss Prevention Manager 1988-1991

Montgomery Wards

PUBLICATION(S)/SCHOLARSHIP

Phan, Hieu & Eaton, DeJante. (2023). “Context of Police Use of Deadly Force: Statistical Case Study on Officer Demographics in Texas.” Research Association for Interdisciplinary Studies RAIS Journal for Social Sciences VOL. 7, No. 2, 2023 ISSN 2574-0245 (Print) ISSN 2574-1179 (Online) DOI: 10.5281/zenodo.8229040 Indexed by RePEc, CEEOL, Google Scholar, DRJI, Journal Factor, IIJIF, WorldCat).

Phan, Hieu & Camp, Andre. (2023). “The Relationship Between College-Educated Officers and Their Self-Perceived Effectiveness on Performance: A Quasi-Experiment.” Research Association for Interdisciplinary Studies RAIS Journal for Social Sciences VOL. 7, No. 2, 2023 ISSN 2574-0245 (Print) ISSN 2574-1179 (Online) DOI: 10.5281/zenodo.8229095 (Indexed by RePEc, CEEOL, Google Scholar, DRJI, Journal Factor, IIJIF, WorldCat).

Phan, Hieu & Eaton, DeJante (2023). “Examining Bias-Sentencing and Recidivism of Minorities in South Texas: “A Case Study Data Analysis.” Research Association for Interdisciplinary Studies RAIS Journal for Social Sciences Vol. 7, No. 1 May 2023 ISSN 2574-0245 (Print), ISSN 2574-1179 (Online) DOI: 10.5281/zenodo.7941086 Indexed by RePEc, CEEOL, Google Scholar, DRJI, Journal Factor, IIJIF, WorldCat).

Phan, Hieu. (2009). “Police Academy Training and the Employment

Effectiveness of Rookie Officers.” The Arkansas Police Chief Summer 2009.

Phan, Hieu. (2007). “Prison Educational Training: The Self-Effectiveness of Ex

Offenders.” Kansas Correctional Association VOL. 4, No. 1.

PEER-REVIEWED PROFESSIONAL PRESENTATIONS

Phan, Hieu & Eaton, DeJante (2023). “Examining Bias-Sentencing and Recidivism of Minorities in South Texas: A Case Study Data Analysis.” Presented at the Research Association for Interdisciplinary Studies, Spring 2023 Conference in Princeton, NJ.

Camp, Andre & Phan, Hieu (2021). “The Relationship Between Self-Efficacy and Education Level for Patrol Officers.” Presented at the Michigan Association of Police Chiefs Conference in Detroit, MI.

Santiago, Lawrence & Phan, Hieu (2015). “Forecasting Nursing Student Success and Failure on the NCLEX-RN Using Predictor Tests.” Presented at the Academic Nursing Leadership Conference in Los Angeles CA.

Green, Eric & Phan, Hieu. (2014). “Understanding City Manager Leadership Effect on City Sustainability Stewardship: A Mixed-Method Embedded Study.” Presented at the Executive Leadership Development annual conference in Dallas, TX.

Sickles, Tommy & Phan, Hieu (2013). “Influence Of Leadership Style, A Relationship Study in Leadership Style and Use-Of-Force Behavior of Police Officers.” Presented at the Texas Police Chiefs Association Conference in Houston, TX.

Phan, Hieu. (2012). "Vietnam’s Cultural, Economical, and Political Changes Since 1995.” Presented at the Cultural Awareness Conference, Torrington, WY.

Phan, Hieu. (2008). "Vietnam’s Cultural, Economical, and Political Changes Since 1975.” Presented at the semi-annual Asian Foreign Studies and International Exchange Students conference, Magnolia, AR.

Phan, Hieu. (2007) “Cultural Diversity Training for Police Officers,” Presented at the Kansas Association of Chief of Police Annual Award Conference, Topeka, KS.

Phan, Hieu. (2006). “The Importance and Benefits of Multi-Cultural Law Enforcement in an Urban Community.” Presents at the Kansas City Metro Area Police Award Conference, Kansas City, MO.

WORKS SUBMITTED/UNDER REVIEW

Phan, Hieu & Eaton, DeJante. (2023). “Context of Police Use of Deadly Force: Statistical Case Study on Officer Demographics in Texas.” Submitted to the Research Association for Interdisciplinary Studies (RAIS). Accepted to be published in the RAIS Journal for Social Sciences on 25 November 2023.

Phan, Hieu & Camp, Andre. (2023). “The Relationship Between College-Educated Officers and Their Self-Perceived Effectiveness on Performance: A Quasi-Experiment.” Submitted to the Research Association for Interdisciplinary Studies (RAIS). Manuscript publication and presentation at the 34th International RAIS Conference on Social Sciences and Humanities, at American University, in Washington DC, USA, on November 16-17, 2023. Accepted to be published in the RAIS Journal for Social Sciences on 25 November 2023 (Indexed by RePEc, CEEOL, Google Scholar, DRJI, Journal Factor, IIJIF, WorldCat)

DISTANCE EDUCATION LEARNING AND TRAINING

Program Effectiveness Plan (2016)

Distance Education 101 (2016)

Distance Education – Ride the Digital Wave (2017)

The Management & Delivery of Electronic Course Materials to Students (2017)

Tools for Live Virtual Lectures (2018)

Using Technology to Address Multiple Learning Styles (2019)

The Art of Engagement in the Online Platform (2019)

To Distance or Not? (2020)

Creating Teaching Strategies for Education in the Virtual World (2021)

Isolation is Not an Option (2021)

ONLINE TEACHING PLATFORMS

Angel

BlackBoard

Canvas

Desire 2 Learn

dialogEDU

Moodle

Online Learning System

Web CT

E-College

ORGANIZATIONAL DEVELOPMENT & LEADERSHIP SPECIALIZATION

Principles of Ethical Leadership

Organizational Behavior and Learning

Strategic Leadership

Foundations of Organizational Development

Interventions in Organizational Development

Applied Human Resource Management

Leading Change

Adult Learning and Development

Effective Teams and Groups

Managerial Leadership

Executive Communication

Project Management

KNOWLEDGE, SKILLS, AND ABILITIES

Data Analysis

Academic Research

Police Science/Operations

Safety/Security Training

Court Protocol/Procedures

Background Investigation

Internal/External Theft

Interview/Interrogation

Accident Investigations

Project Management

Electronic Surveillance

Oral/Written Communication

Conflict Mediation/Resolution

Gang Recognition

Employment Law

Leading Teams

LEADERSHIP COURSE DEVELOPMENT

Effective Team and Groups

Emotional Leadership

Ethical Decision Making: Understanding Biases and Public Perception

Foundation of Organization Development

Instructional Leadership

Managing Controversies: The Courage to Lead

Organizational Behavior

Organizational Change

Leading Organization-Human Resources

Assessing Crime, Criminal Justice, and the Community

Public Personnel Management and Practices

Crisis Communication in Critical Operations

Leadership Coaching: Principles and Practices

Servant Leadership

Strategic Leadership

Strategic Planning and Policy

The Transformational Leadership

Psychology of Leadership

CONTINUING EDUCATION ATTENDED

Planning and Managing Your Career, KUMC, November 10, 2015

Building Future Practice through Leadership Development

Clinical Education Summit, Kansas City, MO October 12-13, 2014

Educational Leadership Conference, Kansas City, MO October 10-11, 2014

Qualitative Research Design and Analysis, Brittany Melton, KUMC, 5/6/2014

Managing Ethical and Legal Issues in Education, Developing a Therapeutic Modalities

Curriculum, Emerging Issues in Education Reform Part 1 and Part 2

Integrating Culture of Safety into the Curriculum 12/5/2013

Quality Improvement Series Part 4 11/7/2013

Educational Leadership Conference, Portland OR, October 2013

Educational Leadership Conference, Greenwich, CT, October 5-7, 2012

ONLINE CURRICULUM DEVELOPMENT

University of Incarnate Word: Created the Peace Officer Credit Program (2022).

University of Incarnate Word: Canvas LMS Minimal Use Committee (2022).

University of Incarnate Word: Created and implemented the first online Master of Arts degree in Criminal Justice Administration and Leadership for the School of Professional Studies (April 2021).

University of Incarnate Word: Created and implemented the first master’s concentration and certificate track in Criminal Justice Leadership for the School of Professional Studies (May 2019).

University of Incarnate Word: Developed Associate of Applied Science in Criminal and Military Justice for the combined Armed Forces.

Anthem College: Pioneered and developed the first onsite/online criminal justice curriculum (2005-2006).

Southern Arkansas University: Pioneered and Developed Department of Behavioral Science’s first online criminal justice courses and curriculum (2007-2009).

Southern Arkansas University Technical: Developed continuing education criminal justice online courses for Arkansas Law Enforcement Training Academy’s graduates (2008-2009).

TITLE IX TRAINING/WORKSHOPS

Americans with Disabilities Act

Campus Save Act

Clery Act

Title IX

Title V

Title VII

Preventing Sexual Misconduct

Violence Against Women Act (VAWA)

PEER REVIEWED ARTICLE(S)

Professional Issues in Criminal Justice (PICJ). Crimes of Illegal Immigrants: Present and Future. Reviewed for publication in February 2008.

AWARDS AND COMMENDATIONS

Meritorious Service Awards for Police Service

Distinguished Service Awards for Police Service

Kansas City Metro Area Police Award for Valor: Silver Award

Kansas City Metro Area Police Award for Valor: Bronze Award

Kansas Association of Chief of Police Award for Valor: Silver Award

Certificate of Commendation for Bravery

Twenty Letters of Commendation

ACADEMIC TRAINING/CERTIFICATIONS

Advanced Certified Facilitator Certification

Social / Behavioral Research Investigator and Key Personnel-

CITI Collaborative Institutional Training Initiative, 2010-2016

Dissertation Mentor Training (DMT), School of Advanced Studies, 2010

Advising Adult Learners-Global Community for Academic Advising

Competency-Based Staff Development; Levels 1, 2, 3 & 4-

Career Colleges Association, 2005

Kansas Workforce Development Professional, State of Kansas, 1994

ACADEMIC ACHIEVEMENTS

University of Incarnate Word: Created the Peace Officer Credit Program (2022).

University of Incarnate Word: Canvas LMS Minimal Use Committee (2022).

University of Incarnate Word: Created and implemented the first Master of Arts degree in Criminal Justice Administration and Leadership for the School of Professional Studies (April 2021).

University of Incarnate Word: Created and implemented the first master’s concentration and certificate track in Criminal Justice Leadership for the School of Professional Studies (May 2019).

University of Incarnate Word: Developed Associate of Applied Science in Criminal and Military Justice for the combined Armed Forces.

Anthem College: Pioneered and developed the first onsite/online criminal justice curriculum (2005-2006).

Southern Arkansas University: Pioneered and Developed Department of Behavioral Science’s first online criminal justice courses and curriculum (2007-2009).

Southern Arkansas University Technical: Developed continuing education criminal justice online courses for Arkansas Law Enforcement Training Academy’s graduates (2008-2009).

ACADEMIC, PROFESSIONAL, AND COMMUNITY SERVICE

School Faculty Senator (2016-Present)

Organized and Launched UIW’s Third National Criminal Justice Conference and Career Fair (2020).

Organized and Launched UIW’s Second National Criminal Justice Conference and Career Fair (2019).

Organized and Launched UIW’s First National Criminal Justice Conference and Career Fair (2018).

Graduate Program Director, Graduate Director Committee, University of Incarnate Word.

Chair, Criminal Justice Advisory Board, University of Incarnate Word.

Chair, Criminal Justice Advisory Board, Western Nebraska Community College.

Board Member, Criminal Justice Advisory Board, Anthem College-Kansas City.

Board Member, Inmate Services Advisory Board, Jackson County Department of Corrections.

Board Member, Arkansas Law Enforcement Training Academy; Southern Arkansas University Tech.

Advisory Faculty, Criminal Justice Club, Southern Arkansas University.

Advisory Faculty, Students’ Criminal Justice Club, Penn Valley Community College.

Advisory Faculty, Students’ Criminal Justice Club, Western Nebraska College.

Committee Member, Institutional Effectiveness Council, Western Nebraska College.

Committee Member, New Employee Orientation (VIP), Southern Arkansas University.

COURSES PREPARED AND FACILITATED

Higher Education Administration

The Psychology of Criminal Justice Leadership

Managing Controversies: The Courage to Lead

Ethical Decision Making: Understanding Biases and Public Perception

Assessing Crime, Criminal Justice, and the Community

Public Personnel Management and Practices

Crisis Communication in Critical Operations

Leadership Coaching: Principles and Practices

Organizational Change

Strategic Leadership

Supervision and Administration Professional Comm.in Criminal Justice

Policing in America

Psychology of CJ Leadership

Report Writing

Organizational Change

Juvenile Corrections/Rehabilitation

Police Community Relations

Crisis Communication in Critical Operations

Learning Theories

Instructional Design and Classroom Management

Instructional Technology

Cultural Diversity

Doctoral Dissertation

Sustainable Humanities

Understanding Cultural Studies

Field Practicum

Introduction to Business Enterprises

Introduction to Human Resources

Intro. to World Cultures/Social Environ.

Foundation of Organizational Development

Media and the American Culture

Principles of Management

Religions of the World

Skills for Learning in an Information Age

Human Resources Management-Graduate

Teaching/Learning Action Research

Leading Organization and HR

HR Management for Public Service

Human Relations in Management

Career Development for CJ Professionals

Community Policing

Community-Based Corrections

Concepts in Criminal Law Proceedings

Concepts of Probation and Parole

Conflict Management

Contemporary Issues in Criminal Justice

Corrections

Courts and the Judicial Process

Corporate Crime and Deviance

Criminal Investigations I

Criminal Justice Organization/Management

Criminal Law and Procedures

Crime Scene Analysis/Construction

Criminology

Cultural Diversity in Law Enforcement

Firearms Theory, Safety and Applications

Forensic Science

Functions of Law Enforcement

Fundamental of Criminal Justice

Gang Behavior

Women in the Criminal Justice System

Homeland Security and Terrorism

Terrorism and Counterterrorism

Criminal Justice Research Methods

Criminal Justice Administration

Legal and Ethical issues in Criminal Justice

Race, Gender, Ethnicity, and the Law

Interpersonal Comm. in Criminal Justice

Introduction to Criminal Justice

Introduction to Policing

Introduction to Sociology

Strategic Planning and Policy

Juvenile Delinquency

Juvenile Justice

Senior Capstone

Strategic Planning and Policy

Leadership Capstone Project

Action Research

Applied Administration

Applied Human Resources Management

Adult Learning and Development

Doctoral Dissertation

Doctoral Seminar and Doctor Projects

Crime and Social Change

Criminology

Crim. Just. Admin. Research Methods

Cultural Diversity

Educational Assessment

Educational Leadership

Effective Teams and Groups

Executive Communication

Ethical Issues in Social Science Research

Leadership Coaching: Principles and Practices

Victimology

Public Personnel Management and Practices

Leadership Capstone Project

Foundations of Organizational Development

Foundations of Organizational Research/Assessment

Higher Education Administration

Instructional/Curriculum Supervision

Interventions in Organizational Development

Leading Change

Managerial Leadership

Organizational Behavior and Learning

Organizational Development and Leadership

Principles of Ethical Leadership

Public Administration

Project Management

Quantitative Analysis

Social Stratification

Social Structures

Criminal Justice Capstone

Race, Gender, Ethnicity and the Law

PROFESSIONAL AFFILIATIONS

Professional Education Associations

American Association of Colleges for Teacher Education

American Association of School Administrators

American Educational Research Association

American Educational Studies Association

American Correctional Association

American Jail Association

Academy of Criminal Justice Science

Crime and Law Enforcement

Kansas Correctional Association

Missouri Correctional Association

Police One

MILITARY SERVICE

United States Army Reserve: 1994-2002 Captain, O-3; 31 Alpha-Military Police

DISTINCTIONS

Magna Cum Laude

Phi Beta Kappa

MENTOR/TUTOR

Mentor First-year freshman (All Programs)

Tutor Learning Skills Center, High-Tech Institute.

Provide feedback and instruction of various criminal justice courses to current and remedial students.

34749 Casita Creek Lane, Bulverde, Texas 78163

Mobile: 913-***-****

******@*********.***

LinkedIn: linkedin.com/in/dr-jack- hieu-phan-jr-2500975/

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