CONSUELO WILCHES

*** ********** **** ***#*, Brighton MA 02235 617-***-****

ad0p65@r.postjobfree.com

OBJECTIVE & SKILL SUMMARY

I am a dedicated hard worker, who seeks to obtain a position where I can use my strong organizational and interpersonal skills to further advance the company’s success. I am a quick eager learner who loves helping others and has a passion for languages- I am a native Spanish speaker and am proficient in Italian.

Excellent customer service skills, strong team leader

Proficient in Microsoft Excel, PowerPoint, Pacer, Internet and Sabre; type 45 WPM

EDUCATION

2009-Medical Interpreter Certificate Harvard Pilgrim Health Care, Wellesley, MA

2006-Paralegal Studies Certificate, Boston University, Boston, MA

1998-Culinary Arts training program Certificate 1998 Crittenton Hastings House Brighton, MA

1989 Bachelor’s Degree in Hotels and Tourism, INPAHU, Bogota, Colombia

EXPERIENCE

Administrative Assistant

Trinity Management Mission Park & Washington Beech Mar 2023-Aug 2023

Greeted office guests, coordinated income and outgoing mail, collected rents for residents. Processed work orders. Payed invoices to vendors. Served as overall support for Property Management.

Personal Care Attendant

PCA for Bernard Awtrey Brighton, MA Jun 2022 - Feb 2023

Provided special care to client with meals preparation, medical care, cleaning and exercise.

H&R Block

Assistant Manager, Brookline MA / Jan 2019-Apr 2021

● Responsible for building and maintaining relationships with local businesses.

● Identified needs and customized personal solutions to secure and win on customer experience.

● Responsible for overall operation and results of H&R Block, Brookline retail office, including daily supervision, motivating, coaching office associates and growing the business.

H R BLOCK

Receptionist, Brookline MA Dec 2018- Apr 2019

● Answered phones and match client with the best suited tax professional for their needs

● Scheduled and maintained multiple tax professional schedules and confirmed appointments

Personal Care Attendant

PCA for Garcia Family, Taunton MA July 2017- Nov 2018

Provided direct care to client with daily specially tailored meals, assistance with medication as well as mobility exercises.

Eataly

Sales Representative, Boston MA Dec 2016- Jul 2017

Received, Processed and Stocked 10-40 boxes of daily merchandise.

Was recognized as “top seller” and enjoyed providing live demos and tutorials, and assisting guests with product pairing.

Cerebral Palsy of Massachusetts

Personal Care Attendant, Brighton MA May 2016- Dec 2016

Provided personal support to clients with medication, following exercise routines, meal preparation, as well as assistance with home chores.

Atlantic Travel Agency

Travel Agent, Boston MA Nov 2014- Dec 2016

Personalized and arranged travel package deals, while also providing prompt and courteous services. Helped expand clientele as a trilingual agent.

Law Office of Linda Cristello

Legal Assistant, Boston MA Mar 2012- Sep 2014

Organized and scheduled depositions, conferences, court dates and more.

Translated legal documents from English to Spanish. Was the on call interpreter for any walk-ins.

Providence House Senior Living

Receptionist, Brighton MA Jan 2008- Feb 2012

Answered and monitored six switchboard lines ensuring calls got appropriately transferred.

Coordinated and scheduled appointments for residents regarding daily activities or issues they were experiencing.

Covenant House

Assistant Property Manager, Brighton MA Jan 2002-Feb 2007

Ensured each resident received outstanding care according to their independent needs.

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