I Putu Eka Mayasa Putra

***x, WR Supratman Street, Kesiman, Denpasar, 80237, Bali, Indonesia

Handphone:+62-812********

Email: ad0p5i@r.postjobfree.com

Career objective

To excel and further develop my interpersonal skills in a service industry firm. Also, to work in an established organization and gain the experience of highest level to become experienced and proficient in work area.

Work Experience

Alila Villas Uluwatu,Bali. Nov’22 – Present

• Residence manager and Executive Housekeeper

• Has been chosen as the leader of Hyatt inspire

• Fully responsible for Housekeeping and Residence daily operation.

• Leader of Earth check Platinum certification program audit every year.

• Sustainability program enhancement and collaboration with local society

• PMP program list submission for each residence owner and implementation

• New enhancement program idea and implementation with each residence owner

• Maintaining the Hyatt satisfaction score above the target which is 98%

• Maintaining the employee pulse survey every month and achieving the target above 95%

• Hyatt quality assurance exceeded the target by 98% Oakwood Premier Jakarta. Jan’22 – Nov’22

• Executive Housekeeper for pre-opening team.

• Preparation for the opening of a brand luxury hotel in SCBD area and to be the leader of hotels in Jakarta.

• Brand standard implementation for all OS&E with head office.

• Hiring process involvement with HR department.

• Punch list involvement with Project team.

• Guide and monitoring the hand over schedule with project and owner representative company.

• POB budget discussion and presentation with the owner.

• Working closely with the procurement team for the schedule of OS&E arrival.

• Operating expenses preparation with Finance and revenue team. Six Senses Resort & Spa Uluwatu, Bali, Indonesia. Nov’20 – Jan’22

• Executive Housekeeper

• Fully in-charged and responsible for the department performance.

• Responsible for profit and loss action plan and implementation.

• Responsible for annual budget planning and discussion with PC member and owner.

• Responsible for annual items planning and ordering with purchasing department.

• Responsible for a new product and service enhancement implementation.

• Responsible and involved in staff recruitment and Training plan.

• Trusted to be leader of IHG member rewards implementation for the resort

• Responsible for Career development agenda for all team member.

• To ensure LQA (leading quality assurance) goals is above resort standard.

• Cost saving campaign and implementation.

• Chosen and trusted to be the leader of leaders for Design Thinking project (home office mandatory project)

• Has been actively involved for the free plastic campaigned as the resort commitment in 2021.

Four Seasons Resort Seychelles at Desroches Island, Seychelles Jan 18- Nov 20

• Laundry and Housekeeping manager.

• Won the 3rd manager of quarter in 2019.

• Nominated for managers of the quarter in 2019.

• Driven the team and successfully open the new resort in the Indian Ocean.

• Fully responsible for the housekeeping and laundry operation.

• Cost saving enhancement for the department and resort.

• Hotel supplies planning for the barged arrival (every 3 months)

• Assisting Front office department with Check in and departure process.

• Fully in charge for the annual items order planning and submission for the department.

• Fully in charge and responsible for the staff training and development.

• Responsible for the budget planning and submission with PC member.

• Responsible for the staff annual performance review.

• Responsible for the profit and loss report and action plan.

• Managed to save 10% of resorts utilities consumption by shutting down laundry alternate days and the practice continues until now. Four Seasons Resort Langkawi, Malaysia March’16 – Jan’18

• Assistant Housekeeping and laundry manager

• Nominated and won for manager of the quarter in2017.

• Fully in charge of housekeeping (rooms) in the absence of Director of Housekeeping

• Responsible for the laundry budgeting as well as full involvement in the overall housekeeping budgeting, cost savings, monthly inventories

• Perfect room project planning after resort refurbishment

• Delegate assignments and supervise all staff, House Attendants, Room Attendants, PA Attendant, turndown Attendants, Laundry Attendants and Office coordinators.

• Driven and committed to ensure cost saving for the housekeeping department

• Responsible for the labor cost saving (Employee leave planning, Staff training to be multitask for different area rotation)

• PPOH update as well as machinery inspection (Laundry machinery walk through)

• To maintain par level and decrease linen/terry discarded.

• Maintain par level for laundry chemical and housekeeping chemical as well as proper recording.

• Refer and follow up on maintenance/equipment issues with Engineering. Work closely with the House call Engineer for simple and quick repairs.

• Review and monitor daily schedule to ensure enough coverage for that day

• Assist in interviewing, scheduling, training, development, empowerment, coaching and counseling of staff.

• Respond to and follow through on guest requests, concerns and problems to the guest’s satisfaction.

• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

• Supervise and conduct daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hotel. Ensures compliance with the hotel’s Standards of Excellence

Four Seasons Resort Maldives at Kuda Huraa Apr’13-Apr’14

• Task force program as senior housekeeping supervisor

• Train housekeepers on cleaning and maintenance tasks

• Oversee staff on a daily basis

• Check rooms and common areas, including stairways and lounge areas, for cleanliness

• Schedule shifts and arrange for replacements in cases of absence

• Establish and educate staff on cleanliness, tidiness and hygiene standards

• Motivate team members and resolve any issues that occur on the job

• Respond to customer complaints and special requests

• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves

• Participate in large cleaning projects as required

• Ensure compliance with safety and sanitation policies in all areas Four Seasons Resort Langkawi, Malaysia May’11 – Mar’16

• Senior Housekeeping Supervisor, has been actively multi-tasking with assisting Laundry and Public Area (PA) operation during busy periods in the resort

• Nominated and won the Employee of the Month (EOM), in May 2013

• Also nominated for Employee of the Year 2013

• Was appointed and entrusted by the director of Housekeeping, to be in charge of VIP rooms for Michael A.Crawford (President of Asia Pacific for Four Seasons), William Mackaay(Senior Vice Presidentof Hotel Operation Asia Pacific), Armando Kranzlin (Vice President Hotel Operation Asia Pacific), Joel Russo

(Head of Asset Management Hotel for Kingdom Hotel Investment), David Coulthard (Famous F1 driver), Johan Cruyff (Legendary football player) and more.

• Was selected by department head for 1year cross exposure program to Four Seasons Maldives, Kuda Huraa

• Offered to undergo Assistant Manager Training in 2015 Four Seasons Resort Bali, Jimbaran Bay 8 Jan’11 – 6 April’11

• Worked as a room attendant

• Selected to be transferred to Four Seasons Langkawi, Malaysia

• Assist with preparation of arrival for VIP visits Badan Narkotika Nasional (BNN)

• Volunteer to carry out survey regarding drug circulation in Bali, with collaboration from students of University of Indonesia, Jakarta.

Pullman Bali Legian Nirwana 6 Feb’10 – 16 Dec’10

• Assisted the pre-opening team as front desk agent during the festive period in 2010

• Coordinated with the manager and supervisor to complete task efficiently. Hotel Santika Beach Resort Bali 24 June’09 – 25 Jan’10

• Trainee in Front Office department as receptionist and bellman

• Tasked to do night audit for the resort.

The Westin Resort Nusa Dua Bali 15 May’09 – 21 May’09

• Actively involved as the supporting team for the opening of the new resort Tandjung Sari Hotel 30 Dec’07 – 17Feb’08

• Worked part time as a room attendant during festive season Tandjung Sari Hotel 24 Dec’06 – 24 May’07

• Undergone internship under the housekeeping department Education

Diploma in Hotel Accommodation Aug’08 – Nov’10

The Bali Hotel School (SPB)

Has selected by a team of hotel professionals to be one of the supporting team for the upcoming Westin Resort

SMK Negeri 5 Denpasar ‘05 – ‘08

• A 3 year course of both theory and practical skills

• Graduated from secondary school with 3 credits

• Hotel accommodation program

Relevant Skills

Languages Spoken:

• Fluent English, Bahasa Indonesia and Bahasa Melayu Malaysia/Singapore Professional Skills:

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)

• Experience in public speaking

• Proficiency in using the OPERA system in hotels/resorts

• Proficiency in formulating the inventory and budgeting using Microsoft Excel

• Able to lead a team efficiently, maintaining high quality standards throughout the operation.

• Acquire the sense of urgency and responsibility while carrying out daily operation. Interest:

• Enjoys reading news and getting updated

• Loves playing and watching football

• Loves listening to good music and I enjoy playing the drums. References

Ms Anna Lisa Rohm

General manager Banyan Tree Bangkok

Ex Executive Assistant Manager at Oakwood Premier Jakarta Tel: +66-927******

Email: ad0p5i@r.postjobfree.com

Mr Joel Bartlett

General Manager at Mamaka by Ovolo

Tel: +62-821********

Email: ad0p5i@r.postjobfree.com

Ms. Natalia Vinuela

(Ex- Assistant Director of room) at Four Seasons Resort Seychelles at Desroches Island.

Currently the Director of Rooms at Four Seasons Resort Mexico at Punta Mita Tel: +54-911********

Email: ad0p5i@r.postjobfree.com

Contact this candidate