Business Development Career

WILLIAM J. PROVOST

Atlanta, GA 678-***-****

ad0p5e@r.postjobfree.com www.linkedin.com/in/williamprovost SALES / BUSINESS DEVELOPMENT LEADER

Top-Tier Team Building Cultural / Business Transformation Lead performance turnarounds and growth initiatives in highly competitive B2B and retail environments. Create culture of accountability, and growth, serving as motivational career development champion and mentor with notable results recruiting and developing high-caliber talent / teams. Leverage multidisciplined background, spanning sales, operations, and HR, developing, and executing strategic plans, policies, and programs that accelerate revenues, boost market share, and propel profitability. Recognized as mentor, identifying, coaching, and growing individual skillsets with feedback and career path planning. Lead by example, demonstrating ideal team dynamics, gaining buy in. PROFICIENCIES

− Career Development Program Development

− Strategic Sales / Business Planning / Execution

− B2B Solution Selling

− National / Regional

− CRM

− P&L Oversight / Analysis

− Operations Leadership

− Process / Policy Development / Standardization

− Centralization Key Account Management

− Pilot Program Oversight

− Human Resource Management

− Succession Planning

− Bench Strength Improvement

PROFESSIONAL EXPERIENCE

T-MOBILE, Atlanta, GA

Sr. Manager, Rural B2B / Government Sales 2021 - Aug. 2023 Selected to build and lead first of its kind national pilot for T-Mobile. As part of growth and development of small-town rural areas, hybrid pilot filled in and serviced unassigned small business and government territories. Account Executives sell to both government and small business. Assumed Full CRM (Salesforce) responsibilities, driving activity and funnel growth.

• Recruited, hired, and trained in 7 targeted rural cities in 6 states, creating balanced, well rounded, high performing hybrid sales team (Texas, Arkansas, Missouri, Louisiana, Georgia, Tennessee).

• Strategized and organically grew T-Mobile brand in underserviced rural towns by quickly identifying key buying behaviors and customer expectations.

• Performed field sales activities, including door knocking / cold calling with each Account Executive, modeling what right looks like in the moment, providing coaching and feedback, reducing new team ramp period from 6 months to 3.

• Manage cross-channel sales processes and collaboration, creating smooth backend transitions between small business and government sales and operations support teams, reducing time wasting barriers.

• Improved leads passed from average of 2 per month to 15 by developing retail store partnerships, expanding market share by increasing team confidence in qualifying and passing business customer leads to account executive team.

• Realized 20% lift in overall sales by driving heavy activity with local outreach and Chamber of Commerce, growing local network and brand recognition within community.

FX1 MOBILE (T-Mobile Premium Retailer), Atlanta, GA Sr. Director, Sales and Operations 2018 - 2021

Recruited by EVP of Sales and Operations (former T-Mobile peer) due to reputation as “fixer” within corporate T-Mobile to newly created, multifaceted role charged with leading turnaround of underperforming, 27-store Florida region. Directed wide-scale performance assessment, talent realignment and re-training of all levels of store personnel, delivering record-setting 3-month turnaround.

• Promoted in 6 months to senior-level companywide sales and operations leadership role over 3 Director-level direct reports (Sales, Operations, and Training), and Manager of Corporate Facilities. (58 nationwide stores), overseeing 270 personnel and $1.15M revenue monthly P&L.

• Leveraged increased scope of responsibility by maximizing top line sales and revenue growth, strategically planning, and implementing key operational, training, and cost reduction initiatives.

• Quickly repeated turnaround efforts for North and Texas regions, repositioning district / store management.

• Introduced strategic / tactical action plans for controlling costs and driving revenues, coordinating with T-Mobile field management, corporate directors, and District Managers, ensuring alignment and execution.

• Led national / regional turnaround initiatives, revitalizing stagnant revenues, and growing monthly sales from $400K in 1/18 to nearly $1M by 12/19 by reorganizing sales team and recruiting / developing higher-caliber talent.

• Played key role in developing and implementing formal, centralized policies and procedures from ad hoc for early-stage T-Mobile retailer, spanning all facets of sales, operations, and human resources.

• Introduced and implemented succession and bench-building plans for all levels of leadership, including career development program, building company bonus and commission incentive programs. T-MOBILE USA, Atlanta, GA

B2B Sales Manager 2017-2018

Tapped by Senior Manager for Small Business in Southeast Region, taking on newly created business development role in recognition of track record building high-performance teams, achieving top sales / growth results.

• Led 6-member team of B2B Account Executives, boosting growth across metro and suburban Atlanta increasing market share across state of Georgia (averaging only 1% to 2% initially).

• Oversaw sales planning, funnel activity, cold call / field prospecting, conducting daily planning / review sessions with Account Executives.

• Successfully transitioned into the B2B side of the wireless sector, gaining experience in operations and large-scale, time-sensitive onboarding of key accounts, including Danley Sound Labs and Goodwill with no service interruptions.

• Achieved all performance targets, delivering 4,300 annual gross activations and 360 new lines of service monthly.

• Procured critical business solutions by partnering with third-party vendors and internal sales engineering and implementation managers, including Geo Tab GPS tracking, Cradle Point Solutions, and Assurant Handset Protection. T-MOBILE USA, Atlanta, GA

District Manager 2004 - 2017

Enlisted in joining early-stage T-Mobile as #2 externally sourced DM in Southeast, reporting to Regional Director of Retail for Georgia.

• Built and developed results-driven teams of up to 200 FT / PT personnel, including 10 to 12 Retail Store Managers and Assistant Retail Managers, turning around underperforming stores and districts, growing market share while retaining existing account base.

• Developed and implemented action plans, reviewed with sales management team, operating statements and performance reports, training, and coaching new and existing sales representatives.

• Rapidly tapped as “go-to turnaround leader” within one year, ranking in top two among 12 Southeast districts and, over tenure, transforming 5 subpar operating districts into top performers.

• Piloted multiple company-wide pilot initiatives, serving as interim DM of additional districts within and outside of Southeast Region during vacancies up to 6 months.

• Led teams in exceeding corporate metric-driven targets, achieving 5% to 12% YoY growth in gross activations, including equal improvements in feature and accessory attachment rates.

• Selected to spearhead Georgia Career Development Program (CDP) over 5 years, overseeing key training program developing future store leaders among high-potential sales reps, grooming Store Managers, to promotion within months of completion. OTHER RELEVANT EXPERIENCE

LESLIE'S SWIMMING POOL SUPPLIES, Buffalo, NY; Atlanta, GA; Augusta, GA; Rochester, NY District Manager

Store Manager

EDUCATION & CREDENTIALS

− Bachelor of Science (BS) in Business Management, State University of New York at Buffalo

− Professional Development / Courses

The Game of Work

The 5 Choices

Strengths Finders

The Speed to Trust

Servant Leadership

Fanatical Prospecting

Career Warfare

Discipline Without Punishment

Whale Done

Execution

People Follow You

Rising Tide

Leader Love

− Professional Affiliations

Chairmen’s Club Member, Gwinnett County Chamber of Commerce, 2015 - 2018

Chamber of Commerce Member: Jonesboro, AR; Albany, GA; Tyler, TX; Lubbock, TX; Shreveport, LA; Jackson, TN; Joplin, MO

Contact this candidate