DIANE COOKE Summerville, SC ***** 941-***-****

ad0p4u@r.postjobfree.com www.linkedin.com/in/diane-cooke

PROFESSIONAL SUMMARY

Dynamic professional with over 20 years of Human Resources management and administrative experience. Results-oriented and effective in evolving the traditional Human Resources role into a value-added strategic partner.

SKILLS

Strategic Business Partner Employee Relations

Leadership Experience Succession Planning

Performance Management Benefit Plan Negotiation and Administration

Recruitment and Retention Policy and Procedure Development

Mergers and Acquisitions HRIS/Payroll System Implementation

Training and Development Union Negotiation and Contract Administration

WORK EXPERIENCE

Chico’s FAS

Employee Relations Manager 2020 - 2023

Spearhead confidential escalated investigations, draft thorough summaries for each investigation, and communicate the necessary recommendations to resolve workplace complaints received through Navex Open Door case management system

Assist with the development and interpretation of policies and procedures and provide training to field retail associates to ensure compliance with established policies and procedures

Coordinate with legal counsel and perform thorough investigations to support the Company’s response to EEOC charges

Supervise two Employee Relations Generalists and oversee all investigations ensuring thorough investigations are thoroughly completed accurately and consistently

Run and analyze monthly and quarterly reports providing detailed analytics of Employee Relations data and communicate recommendations for continuous improvement based on trends observed within each month or quarter

Chico’s FAS

Human Resources Manager 2018 - 2020

Provided strategic partnership regarding associate development, succession planning and performance management for 3000 field associates for 3 regions and 270 Soma retail stores nationwide

Performed confidential investigations and determined appropriate action or level of discipline with regard to workplace complaints submitted through Navex Open Door case management system

Assisted with the development of disciplinary documents and analyzed statistical results to identify opportunities for performance improvement

Assisted with the formulation and coordination of the company’s position in lawsuits, hearings and charges related to employment practices and EEOC complaints

Conducted exit interviews and analyzed trends identifying opportunities for improvement and associate retention

Palmetto Primary Care Physicians

Executive Director of Human Resources 2016 – 2018

Designed, developed, recommended, and implemented strategies, processes and policies to support, improve and strengthen the Human Resources department initiative for physician owned primary care business operating 28 offices in and around the Charleston area with 500 employees and 85 providers

Consulted with all levels of administration and staff to provide effective HR support, including interpretation and communication of policies and procedures

Established Human Resources departmental goals, activities, objectives and policies; hired and supervised HR staff; aligned the staff key performance indicators and talents, as well as the budget and activities of the department with company goals

Managed Human Resources department of four along with two Credentialing team members

Advised the CEO and Physician Partners on policies, procedures and management issues

Served as the lead administrator for handling grievances and employee appeals related to complaints and performance management

Negotiated and managed benefit plans including benefit communications, the open enrollment process, bill payments and new hire enrollments

21st Century Oncology

Regional Human Resources Director 2010 – 2016

Functioned as Strategic Business Partner by providing leadership, consistent delivery and expert knowledge in representing Human Resource functions throughout assigned regions of NC, SC, AL, Jacksonville, FL, FL Panhandle, MD, NJ, WV, KY, NY, RI and MA

Supported 3 Regional Vice Presidents throughout three regions with 190 medical offices and 900 employees

Obtained due diligence information for acquisitions and analyzed information to ensure smooth transition for employees and the company, proposing necessary recommendations when appropriate

Conducted orientations for employees joining the Company through acquisition; thoroughly communicating policies and procedures including the transition of the employees benefits, compensation and vacation accrual

Supervised one Regional Human Resources Generalist responsible for the Northeast region

Provided professional level service to regional clients (employees and managers) as it pertained to employee relations, performance management, benefits, compensation and opportunities for professional development

Consulted with regional management on appropriate organizational needs including acquisition management, talent strategies, specific staffing needs, management development programs and training initiatives

21st Century Oncology

Employee Relations Manager 2008 – 2010

Provided guidance and counseling to managers and 1800 employees for 120 radiation and urology centers in 16 states relating to policies and employee relations, including disciplinary actions, disputes, investigations and terminations

Performed confidential investigations and responded appropriately and consistently with regard to employee disputes and complaints

Developed, implemented and interpreted HR policies and procedures and provided training to regional staff to ensure compliance with policies and procedures

Directed thorough investigations, drafted position statements and provided rapid resolve to EEOC complaints

Acted as liaison with legal counsel and maintained compliance with federal, state and local laws with regard to policy development, disciplinary actions and terminations

Assisted in gathering and analyzing due diligence information for acquisitions of new medical practices and conducted employee onboarding meetings communicating acquisition information

PGT Industries

Human Resources Generalist 2006 – 2007

Expeditiously managed and resolved employee grievances by means of thorough investigative processes for assigned client groups

Developed and updated job descriptions and determined developmental/promotional opportunities within assigned client groups

Secured a practical level of consistency and accurate policy interpretation

Counseled managers and made recommendations when determining the appropriate level of discipline and assisted in preparing the necessary documentation

Developed and maintained positive working relationships with employees at all levels

Reviewed qualifications of internal and external applicants for recruiting purposes and participated on Targeted Selection interview team

Responded to and supported Company’s position in unemployment and EEOC claims

Schmidt Baking Company

Human Resources Director 2001 – 2006

Enhanced directives advising management of company policy, recruitment, performance reviews and employee relations issues for 2 industrial bakeries, 10 distribution centers and 5 retail locations with 600 union and non-union employees

Managed and negotiated 11 different union contracts with 4 different unions

Represented company at union grievance hearings, contract negotiations and arbitration hearings

Consulted with legal counsel to ensure policies and initiatives comply with federal and state law

Represented company at unemployment hearings, workers compensation hearings, and EEOC hearings

BakeMark Ingredients

Human Resources Manager 1999 – 2001

Sourced candidates and performed initial screening interviews, consulted with hiring managers on all offers and developed offer letters for all new hires

Conducted weekly orientation and onboarded all new hires

Administered benefit plans including answering daily questions, enrolling new hires and conducting open enrollment

Performed confidential investigations and determined appropriate action or level of discipline with regard to workplace complaints

Conducted exit interviews and continually analyzed exit date identifying opportunities for employee retention

W.R. Grace

Benefits Administrator 1996 – 1999

Conducted weekly new hire orientation thoroughly explaining company policies and benefit plans

Reconciled monthly benefit bills for payment

Conducted annual open enrollment meetings communicating benefit plans and coordinating enrollment

EDUCATION

Bachelor of Science Degree, Sociology Towson State University

COMPUTER SKILLS

Dayforce Workforce Central Workforce Now PayCom Navex Open Door

Microsoft Office 365 Trakstar SuccessFactors Paylocity

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