Lani Benoist

*** ******* **** **

Enola, PA *****

412-***-****

ad0p4a@r.postjobfree.com

EXPERIENCE

Online Customer Service Representative, Home Depot (Remote), Harrisburg, PA

April, 2022-January, 2023

Answered inbound calls from customers trying to place new orders or with questions or issues with existing orders. Liaised between vendors, shippers, customers, and stores.

Customer Service Representative, Dentaquest(Remote), Harrisburg, PA January 2021-April 2021

Assisted Medicare and Medicaid recipients find dental providers and specialists that accept their insurance, scheduled appointments, and verified authorizations. Also, assisted providers with insurance information for their patients, checked eligibility and benefits, performed provider changes. Customer Service Representative, Arise Work From Home, Harrisburg, PA February, 2020 - January, 2021

Customer Service agent for a nation-wide home improvement retailer. Assist customers with various issues regarding online and in store purchases, including researching logistical problems and choosing alternate products to fit their needs. Also answered inbound calls for a roadside assistance company, located customers and their vehicle using various mapping tools, determined coverage for services, assisted customers in finding alternate solutions if they were not covered, took payments online, and dispatched appropriate service providers. Customer Service Representative, Sykes Work From Home, CO October, 2019 - January, 2020 (Seasonal)

Answered inbound calls for an international retailer, assisted customers with various issues regarding online and in store Purchases. Logistics Coordinator, BDP International, Harrisburg, PA September, 2018 - February, 2019

Received documents and initiated logging process, confirmed US Customs requirements, processed documents in accordance with requirements, coordinated cargo availability and arranged pickup and delivery, verified correct containers were assigned to the correct chemical, assigned correct labels, assisted with correct staging of outgoing containers on various transport methods, verified and entered accounts payable invoices, maintained record retention process. Technology Logistics Coordinator, Rite Aid Corporation, Shiremanstown, PA October, 2017 - May, 2018

Received and filled equipment orders placed by field technicians, verified correct equipment was being shipped, packaged and shipped equipment to various stores using FedEx, received damaged and outdated equipment, scanned equipment into proper warehouse locations, tested equipment to ensure it was in working Order. Routing Supervisor/Dispatcher, Freight Rite Inc. (Formerly known as Serpro Logistics), Camp Hill, PA

October, 2015 - May, 2017

Scheduled all outbound materials, reconciled inbound shipments for inventory accuracy, organized and distributed bills of lading and all other product paperwork, designed, built, and edited daily routes for a fleet of 12 to 15 delivery crews within routing software, determined the proper number of crews necessary to cover daily delivery volume, monitored route statuses throughout the day to ensure timeliness of deliveries, completed check-in procedures for returning trucks, answered customer service calls.

Diabetic Care Coordinator, Rx Blue Star Pharmacy Pittsburgh, PA February, 2009

- January, 2010

Processed prescriptions for Diabetic testing supplies and medications, verified insurance coverage, settled discrepancies, liaised between customers and insurance companies, scheduled prescription deliveries, maintained customer files, contacted physicians regarding prescriptions, made monthly customer follow-up calls, answered incoming customer calls.

Salon Coordinator, Dean of Shadyside Salon Pittsburgh, PA July, 2008 - February, 2009

Greeted and checked in clients, answered incoming calls, maintained schedules for twelve stylists, stocked product shelves, maintained reception areas, took payments for services, reconciled payments at Closing. Database Specialist, Precise, Inc. Pittsburgh, PA

April, 2007 - June, 2008

Created and maintained litigation databases, managed database scanning department, scheduled department meetings, arranged business travel, reconciled billable hours, worked with attorneys to meet various case needs. Education

Kaplan Institute, Harrisburg, PA. November, 2005 - August, 2006 Graduated Summa Cum Laude- Certificate in Computer Business Systems

GED, Penn State, Harrisburg, PA August,1996

SKILLS

Proficient in working in a virtual workplace, customer service, problem solving, research skills, adept in Microsoft Windows 10(Excel, Word, and PowerPoint), multi line phone systems, call center, customer service, copier, scanner, fax, record retention, various proprietary routing software programs, Meridian, BDP Tower, AppX, DDS, Impax, Legal Access Ware, Summation, Leprechaun scheduling software.

AWARDS

Kaplan Institute- Outstanding Student Award,

Given to a student who embodies school spirit by displaying good morals, helping fellow students, and academic achievement.