Rochelle Kinter

ad0p40@r.postjobfree.com

512-***-****

Cedar Park, TX

SUMMARY

Seasoned Customer Service professional with 16 years of diverse experience, including handling inbound and outbound calls, de-escalating customer issues, and processing transactions in fast-paced retail and call center environments. Demonstrated expertise in problem-solving, data entry, and credit checks. Eagerly seeking a Customer Service role to leverage extensive background in customer satisfaction and conflict resolution.

WORK EXPERIENCE

Home Depot Austin, TX

Cashier

May 2021 - Jan 2023

• Provided excellent customer service through accurate merchandise scanning and handling of diverse payment methods, including credit applications.

• Enhanced customer experience by offering prompt and knowledgeable responses to inquiries, backed by a strong comprehension of product details. Once Upon A Child Austin, TX

Customer Service- Cashier- Buyer Nov 2019 - Aug 2021

• Managed cash transactions effectively, ensuring accuracy in opening and closing registers, and conducted meticulous cash counting during closing hours.

• Enhanced customer satisfaction levels by providing exceptional service, efficiently handling returns, and swiftly making informed decisions on purchasing used children's items.

• Contributed to store aesthetics and inventory management through meticulous organization, strategic arrangement of new stock, and creative display setups. ACS (Texas Medicaid Healthcare Partnership) Austin, TX Customer Service Rep (Clients) Jan 2006 - May 2006

• Managed high-volume inbound calls, successfully addressing 85-100 customer inquiries per shift, spanning from insurance claims to doctor referrals, while maintaining an exceptional level of professionalism.

• Adhered to strict privacy protocols, ensuring all personal client information was verified and kept confidential, while effectively explaining insurance benefits and assisting with doctor changes.

Interstate Connections (www.Icrocks.com) Austin, TX Customer Service / Sales Support Apr 2005 - Jan 2006

• Demonstrated proficiency in a high-volume inbound call center environment by efficiently handling 60-70 customer inquiries per shift, processing payments, and activating cell phone services.

• Successfully managed customer relations by providing sales support, answering queries, de-escalating complex situations, conducting credit checks, and ensuring accurate data entry.

Spherion @ Dell Computers Austin, TX

Recruiter, Office Admin Oct 2004 - Nov 2004

• Assisted in streamlining the recruitment process by handling administrative tasks and ensuring efficient data entry.

• Managed and conducted candidate background checks, while also addressing incoming queries through telephone communication.

Kforce with IAS Austin, TX

Customer Service Rep, Claims Examiner Apr 2004 - Sep 2004

• Managed and processed tire and theft claims, ensuring accurate data entry and proper filing, which enhanced the claim resolution process.

• Provided exceptional customer service by resolving issues and de-escalating calls, leading to improved customer satisfaction and trust. Apple One with E-Communications Austin, TX

Customer Service Rep. Dec 2003 - Jan 2004

• Managed outbound communication, primarily focusing on informing customers regarding their DSL orders.

• Facilitated customer inquiries, ensuring they were transferred to the appropriate departments for optimal assistance.

MCI Austin, TX

Customer Service Rep. Apr 2002 - Aug 2002

• Effectively resolved customer issues, demonstrating strong problem-solving skills in a demanding call center environment.

• Successfully managed customer orders and upgrades, significantly improving overall customer satisfaction and retention.

Spherion At Dell Computers Round Rock, TX

Customer Service Rep. Nov 2001 - Mar 2002

• Assisted in resolving customer issues, effectively managing and de-escalating high-stress situations.

• Demonstrated exceptional customer service skills by promptly responding to emails, phone calls, and facilitating product orders. EDUCATION Leander High School Leander, TX

University of Phoenix

6 credits

SKILLS Customer Relations 7+ Years • Awesome People Skills • Dependable • Responsible

• Great Team Player • Detailed Orientated • Can Type 35-45 WPM • Excellent Communication Skills • Knowledge of Customer Service Principles and Practices • Problem-Solving Abilities • Active Listening Skills • Multitasking Capabilities • Time Management Skills • Proficiency in Microsoft Office Suite • Empathy and Patience • Ability to Work Under Pressure • PC/Windows 10, 8, XP, 2000, 98, and 95, Word, Excel