Customer Service Entry Level
Resume:
JESSICA SMITH
‘Charleston, WV ***** +304******* + **************@*****.***
PROFESSIONAL SUMMARY
‘Skilled Mental Health Technician Supported numerous patients in large residential
treatment facility and played key role in achievement of positive patient outcomes.
Excellent communications and patient management skils leading to desirable results,
Patient-focused BHT offers strong background in psychiatric care. Excels in recordkeeping,
time management and patient observation, Delivers top-notch care to patients with mental
or emotional disturbances.
Hardworking and passionate job seeker with strong organizational skills eager to secure
entry-level BHT position. Ready to help team achieve company goals,
Reliable employee seeking BHT position. Offering excellent communication and good
judgment.
Experienced BHT with over 4 years of experience . Excellent reputation for resolving
problems and improving customer satisfaction
SKILLS
‘+ Team Player
Loyalty Program Promotion
Training and Coaching
Willingness to Learn
Health and Safety Standards
Crew Leadership
+ Customer Service
+ Valid Driver's License
‘+ Employee Training and Supervision
+ Taking Orders
+ PPE Compliance
+ Teamwork and Collaboration
WORK HISTORY
Behavioral Health Technician
Highland Hospital - Charleston, WY
‘+ Dependable and Cooperative
+ Organization and Time Management
+ First Aid
+ Learning Environments
+ Leaming Styles
+ Physical Development
Behavior Control
Family Counseling
Educational Strategies
Providing Guidance
Bohavior Redirection
(01/2020 - Current
+ Facilitated on-site activities, support groups and outings for clients
+ Kept faiity clean, performed basic maintenance and restocked supplies to support
program needs.
+ Escorted patiants from unit to meals, activities and visitation areas to maintain
standard of safety and security.
+ Identified behaviors that necessitated intervention and obtained assistance from
{qualified personnel to complete intervention.
Caregiver, Special Needs
In Home - Montgomery, Ww
‘12019 - 1172021
+ Inspected evidence and researched allegations to determine accuracy of statements.
+ Planned healthy meals, purchased ingredients and cooked meals to provide adequate
hutriton for client welbeing
+ Determined specific needs and provided most appropriate level of services for patient
wellbeing.
+ Monitored, tracked and conveyed important patient information to healthcare staff to
help optimize treatment planning and care delivery
+ Conferred with supervisor to discuss patient condition and medical care,
Aaidaladk clini wih dally 4a tania 1h tatiana aati atik need dabhans:,
8 ESORRIOE RT pret EY OP ACR S: CSIC AITO Teh nor SOUTER SHY
barbershops.
+ Tured and positioned bedbound patients to prevent bedsores and maintain comfort
levels.
+ Shopped for groceries regularly in order to keep house stocked with necessities.
‘+ Maintained clean personal areas and prepared healthy meals to support client
rutrtional needs,
‘+ Helped patients care for themselves by teaching proper, safe use of ambulation
assistive devices such as canes or walkers,
Behavioral Health Technician
Highland Hospital - Charleston, WV
+ Facilitated on-site activities, support groups and outings for clients.
+ Kept facilly clean, performed basic maintenance and restocked supplies to support
program needs,
+ Escorted patients from unit to meals, activities and visitation areas to maintain
standard of safety and security.
+ Identified behaviors that necessitated intervention and obtained assistance from
‘qualified personnel to complete intervention,
09/2016 - 01/2017
Crew Member
MeDonald's - Smithers, WV 02/2008 - 08/2008,
+ Provided excellent customer service by greeting customers and meeting quality
‘expectations.
‘= Took orders, prepared meals and collected payments,
+ Assisted other team members to achieve goals.
+ Addressed guest needs, questions or concerns to create optimum experience
‘onboard.
EDUCATION
Valley High - Smithers, WV 05/2008,
LANGUAGES
English
Full Professional
PIC*COLLAG
Contact this candidate