PROFILE SUMMARY

Versatile professional with a proven track record spanning role in sales, technology, finance, and healthcare industries. Demonstrated excellence in sales, IT project management, loan administration, recruitment, claims assessment, admissions guidance, and emergency medical care. Holds an Associate in Business Administration and Hewlett Packard certifications. Adept at driving sales success, delivering critical services, and enhancing operational efficiency. ENRIQUE SANTIAGO

EDUCATION

Florida Career College, Orlando, FL

Aug 2019 – May 2021

Associate in Business Administration

Guerin College Preparatory

River Grove, IL

High School Diploma

REFERENCES

Available upon request

PROFESSIONAL

SKILLS:

PROFESSIONAL EXPERIENCE

IT Refresh/ Deployment Technician

HP INC. Chicago, IL Feb 2022 – Present

• Managed specialized projects throughout the Midwest, including hardware installations, break/fix tasks, and on-site configuration for clients such as Darden, Genesco, and IHG

• Operated and maintained diverse hardware like computers, printers, servers, and network switchboards, ensuring optimal functionality

• Manually configured hardware, devices, and software to establish efficient workstations for business staff

• Resolved hardware and software issues by installing updated versions, and enhancing security and data protection

• Provided hardware consultation, explaining procedures to customers and determining necessary replacements

• Diagnosed software compatibility challenges, offering solutions for replacement components and resolving complex problems

• Prepared new computer devices for seamless integration into networks and systems, optimizing operational efficiency

Loan Officer Administrator

Nationwide Mortgage Bankers, Orlando, FL Sept 2021 – Feb 2022

• Provided timely updates to clients, real estate agents, brokers, and title companies about loan progression

• Utilized software systems like Blend and Encompass to navigate the loan process, ensuring accurate and up-to-date information

• Analyzed loan details and meticulously documented all loans, encompassing government- guaranteed and enhanced loan programs

• Conducted thorough reviews of loan files, verifying tax information, and collateral values, and updating activities

• Streamlined loan administration by maintaining accurate records and collaborating with various stakeholders

• Ensured adherence to regulatory requirements and enhanced loan program guidelines through meticulous documentation and verification

Account Manager

JMI Resource- Staffing Solutions and Professional Services, Tampa Bay, FL March 2020 – Aug 2021

• Managed IT help desk tasks, providing technical assistance and troubleshooting for printers, workstations, and peripherals. Demonstrated proficiency in MS Word, Excel, and PowerPoint, creating presentations on a weekly basis. Additionally, efficiently managed candidate information in the Bullhorn applicant tracking system, overseeing resumes and contact details

• Took charge of recruitment efforts, collaborating with plant managers and team leaders to identify present and future hiring requirements. Advertised job openings on platforms like Indeed, CareerBuilder, and social media. Orchestrated pre-employment screenings, including background checks and onboarding procedures, ensuring seamless I-9 compliance

• Produced comprehensive hiring status reports on a weekly, monthly, quarterly, and annual basis, aiding strategic decision-making. Designed streamlined procedures for each hiring stage, encompassing assessments and interview questions, to optimize the recruitment process Chicago, IL 60634 773-***-**** ad0p26@r.postjobfree.com

• Communication

• Leadership

• Problem-solving

• Time management

• Adaptability

• Teamwork

• Critical thinking

• Creativity

• Emotional intelligence

• Conflict resolution

• Persuasion and customer service

• Relationship-building

• Active listening

• Negotiation

• Prospecting

• Closing deals

• Product knowledge

• Presentation skills

TECHNICAL

SKILLS:

• Programming

• Data analysis

• Project management

• Digital marketing

• Graphic design

• Web development

• Networking

• Database management

• Statistical analysis

• Cybersecurity

Property Claims Adjuster

Unique Insurance Company, Niles, IL May 2019 – March 2020

• Skillfully negotiated claim settlements and recommended legal action when disputes couldn't be resolved, ensuring fair outcomes

• Collaborated with a variety of stakeholders, including witnesses and claimants, to gather and assess relevant information

• Conducted thorough examinations of claims documentation and related records to identify insurance coverage limitations

• Investigated and assessed property damage, leveraging comprehensive reviews to provide accurate damage estimates

• Analyzed police reports, medical bills, and property damage to determine liability extent, contributing to informed claim decisions

• Provided valuable assistance to the department's help desk, offering support in troubleshooting issues, including printer jams and other peripheral concerns

Professional Admissions Representative

Florida Career College, Orlando, FL April 2019

• Held the role of Professional Admissions Representative at Florida Career College, Orlando, FL

• Effectively communicated program details and benefits to prospective students, guiding them through the enrollment process

• Conducted interviews and assessments to determine candidates' suitability for various programs, ensuring alignment with their career goals

• Collaborated with educational departments to provide accurate information about courses, schedules, and available resources

• Maintained up-to-date knowledge of college offerings, admission criteria, and industry trends to provide informed guidance to potential students

Car Salesman

The Auto Warehouse Aug 2018 – May 2019

• Engaged with customers to understand their automotive needs and preferences, providing tailored product recommendations

• Conducted vehicle demonstrations, highlighting features and benefits to facilitate informed decision-making

• Managed the sales process from initial contact to closing the deal, ensuring customer satisfaction and meeting sales targets

• Collaborated with the sales team and management to stay updated on inventory, promotions, and market trends to enhance sales effectiveness

Emergency Medical Technician

• Superior Air and Ground Ambulance Service Sept 2017 – April 2018

• Functioned as an Emergency Medical Technician at Superior Air and Ground Ambulance Service

• Responded swiftly to emergency calls, providing critical medical care and transportation to patients in need

• Administered necessary medical interventions and treatments, ensuring patients' safety and well-being during transit

• Collaborated closely with medical professionals and communicated effectively to relay crucial patient information

• Maintained ambulance equipment and supplies, ensuring readiness for emergency responses and adhering to safety protocols Authorized Retailer

Xfinity Service Company Aug 2016 – April 2017

• Acted as a brand ambassador, promoting Xfinity products and services to potential customers

• Assisted customers in understanding available plans, packages, and features, tailoring recommendations to their needs

• Conducted sales transactions, managed customer accounts, and provided post-sales support

• Stayed updated on product knowledge, promotions, and industry trends to deliver accurate and compelling information to customers Phone Representative

TTC Marketing Solutions, Chicago, IL June 2015 – July 2016

• Conducted outbound calls to potential customers, effectively communicating product offerings and benefits

• Engaged in active listening to understand customer needs and provided personalized solutions

• Collected and documented customer information accurately for sales follow-ups and database management

• Collaborated with team members to meet call targets and maintain a high level of customer satisfaction CERTIFICATIONS:

• Hewlett Packard, Chicago, IL

• Certified in Hardware Refresh Darden projects- Hewlett Packard May 2022

• Certified in Hardware Refresh Genesco projects- Hewlett Packard June 2022

• Certified in Hardware Refresh IHG projects- Hewlett Packard Aug 2022

• Certified in hardware Refresh Oracle projects- Hewlett Packard Sept 2022

• Emergency Medical Technician Certification- State of Illinois Jan 2018

• Member Institute of Logistics and Transport (MILT)

• Basic Life Support

• CPR Certification

• Certified Ambulance Operator

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