Ken Brownridge Page *

KENNETH BROWNRIDGE

Tel: 514-***-**** e-mail: ad0p1w@r.postjobfree.com

OBJECTIVE

To obtain a position and join your company as a Customer Service Manager where my interpersonal and management skills will combine to further enhance the customers service experience as well as improve the employee’s engagement to meet and surpass the organization goals and objectives through continuous improvement practices.

PROFILE

A bilingual Technical and customer service specialist with a background that spans operating an agriculture business to senior customer service representative in an aviation engine accessory repair and overhaul facility. Excels in demonstrating leadership abilities in a team environment and possesses the ability to motivate his team and together, deliver an outstanding customer experience. Has experience in manufacturing, Kaizen, safety, SAP, inventory control, material movement, process control, and production planning. Has gained a unique understanding of the material flow process, from raw order point to final product as well as sales and after sales customer service management. Strong people skills with the ability to analyze situations and provide effective decisions. Possessing an exceptional customer focus, a “go to” person, available and willing to help others. A team player, flexible, adaptable and computer-literate. COMPUTER SKILLS

SAP, Excel, Word, PowerPoint, Project, Jobscope, Lotus Notes PROFESSIONAL EXPERIENCE

Brownridge Solutions 2009-present

Owner

Residential and Corporate client base specializing in interior and exterior renovations, maintenance and system installations. Known for problem solving skills professionalism, reliability, workmanship and honesty. Diverse corporate clientele includes: Town of Hudson, John Clouston, Remax (VanKleek Hill), Enderle Apples

(Hemmingford), KEMedia (Kirkland), Hudson Village Theatre, Hunt Refrigeration (Montreal).

PH Windsolutions consultant for, Logistics, inventory and shop maintenance (April 2015 to present Industrial Systems Integration (ISI Controls) 2010-2013 Site Safety Manager, Batavia, New York, USA .

2012 – l 2013

Muller Quaker Dairy Project Wav (350,000 sq.ft.yogurt manufacturing facility) construction project (6 month + contract).

Conducted out daily safety orientation and training to all Sidel Canada contractors.

Assists the Senior Site Manager with schedules, administrative duties and liaison between contractors and owners.

Involved in daily site-wide safety and planning meetings.

Contributed to 500,000 man-hours without a lost time accident. Installation Technician (ISI Controls) 2010-2012

Montreal Atwater Water Filtration Plant

On site contact point for customer, other contractors, deliveries, and safety.

Established great working relations with other contract companies and customeron site.

Coordinated Safety and obtained 0 lost time accidents on site. Ken Brownridge Page 2

PRATT & WHITNEY CANADA 1986 - 2009

Senior Customer Service Representative (CSR), Longeueil 2005 - 2009

Primary contact point for major accounts, customer base of 280 from North America, South America and Caribbean,

Coordinated and implemented creative solutions with customers’ to alleviate AOG (aircraft on ground) situations

Conducted stand up Continuous improvement meetings with shop planning and engineering for customer technical problem solving

Scheduled and chaired service meetings and customer conference calls

Involved in phase out of the Jobscope System into SAP. Accessory Shop Planner (PWC) 2004 - 2005

Prioritized customer scheduled repair / overhaul priorities

Conducted performance improvement the shop flow/processes and turn times

Initiated back order meetings between shop, purchasing and sales. Inspector, Technician (PWC) 1998 - 2004

Evaluated and inspected customer units for disposition and estimates

Involved in developing new fuel nozzle designs with experimental engineering

Repaired / overhauled and tested various aircraft engine accessories Prior to 1998

Pratt & Whitney Canada

Material movement dispatcher and inventory clerk

Material movement expediter

Stores planner and clerk

Senior dispatcher trainer for manufacturing material movement

Spare part sales representative

Service Material and campaign AOG contact reprasentative Brownridge Orchards

Owner Operator

African Park Safari

Park Ranger

Canadian Army Cadets

Platoon Commander

EDUCATION AND PROFFESSIONAL DEVELOPMENT

Saint Lawrence College – Industrial Management, McGill / MacDonald College – Farm Management SAP Training, Kaizen Process Seminar, OSHA Safety Training, Clicksafety Training, Saint John’s Ambulance, Antitrust Courses, Customer First Seminar, Advanced Customer Service Seminar, Excel Advanced, Whole Brain Thinking Seminar, Synchronous Manufacturing Seminar LANGUAGES

English

French

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