IEANIS SHAW

*** ****** **

Bolingbrook, IL

Cell# 331-***-****

Email: ad0p1t@r.postjobfree.com

QUALIFICATIONS

Outstanding customer service, investigating, evaluating, and organizational skills

Multitask in fast paced environment, excellent verbal and written communication, team-orientated, and Self-Starter

Machine Operator, Punch Press Operator, Inspecting, Computer, Phone skills, Copy, and Fax,

Email, Windows2000, Word, Word Perfect, Excel, Access, Power Point, Data Entry (1500keystrokes), Outlook, 55 wpm

Trained employees in OSHA regulations

Final Quality Team leader

Employment

11/2017- Present GRAPHIC PACKAGING CAROL STREAM, IL

Operator Assistant

Sets up and operates straight-line gluers, inner cell, 4-corner and 6-corner gluers; and related peripheral/supporting equipment for manufacturing folded and glued carton

Observes automatic feeding, folding, and gluing of box blanks to detect machine malfunctions

Inspects completed work to detect defects and verify conformance to work order specifications, and adjust machinery as necessary to correct variations

Keeps daily time and materials usage reports and records information in Peak and SAP

Performs Preventative Maintenance

Disassembles machines to maintain, repair, or replace broken or worn parts, using hand tools

Assist temporary employees with understanding task assignments while - reinforcing housekeeping, safety and Graphic Packaging International’s core values.

Review job tickets.

Performs, understands and follows make ready as required which includes general set up of the gluer or window machine

Run the job according to customers specifications

Quality control of all gluing aspects including carton alignment, glue adhesion and proper folding

Verifies and communicates both product standards and work standards to crew to execute production.

Maintains equipment by performing minor maintenance, troubleshooting, calibrations, adjustments, repairs, and authorized modifications.

Clean area around gluer. Housekeeping is imperative

Possess a strong work ethic

12/2014 –11/2017 ALLSTATE ARS / GHRN (KELLY SERVICES) NORTHBROOK, IL

Customer Service

Communicate with claims department for inquires

Handling inbound as well as outbound calls, generated P.O and other paper work needed

Assisting customer with towing service after accidents or for road side assistance

Gather customer information, resolve issues, fulfill customers’ needs in timely manner

Meet and exceed expectations

Increase trust with customers and made sure that the customers

Investigated Found and paid out of network provider’s for escalated tows

Did soft service for customer’s vehicles

Communicated with the drivers for location and vehicle service needs

found drivers and customer’s locations using map

07/2012-12/2014 ARC TRONICS INC ELK GROVE VILLAGE, IL

Quality Assurance

Entered numbers from production floor into MANEX computer system

Emailed monthly performance reports to go out to customer

Entered information from MANEX into EXCEL

Helped Final Quality with making labels, making Certificate of Compliance, and producing schedules for jobs to be

Shipped.

Entered numbers from labels into log, labeling parts and packing.

Education

COLLEGE OF DUPAGE / Business Law

LE CORDON BLEU /Patisserie and Baking

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