HEATHER PEACE

ad0oxt@r.postjobfree.com

847-***-****

WORK EXPERIENCE

Northshore Hospital September 2023- October 2023

Customer Service Representative

Answering Phone Calls For Workday App

Creating Tickets For Any Issues With The Launch Of App

Making Sure To Provide With Create Department Phone Numbers

Renewal By Andersen October 2022 – June 2023

Dispatch/ Customer Service

Answered customer phone calls and emails

Determined nature of service concern and directed individuals to appropriate staff or supplies information

Created new work orders and scheduled work orders to ensure service requests are processed

Verified that service requests are closed and submitting work orders for warranty

Provided Signature Service for homeowners and peers

Performed data entry and clerical work related to CORO service

IDIQ December 2021 – September 2022

Credit Specialist/ Customer Service

Answered high volume of inbound calls to answer any questions from customers regarding their membership

Enrolled or cancelled memberships

Contacted credits bureaus on behalf of customers

Collected credit card payments over the phone

Assisted with any troubleshooting or with their login credentials

Followed up with members on new offers and future enrollments

Feldco January 2020 - November 2021

Customer Service Representative

Handled anywhere from 5-20 inbound calls an hour and maintained work time of 30 seconds in between each call

Helped customers and provided successful solutions to complaints, products, and sales

Recorded all customer names and contact information ensuring accuracy using company software called Axis

Set up installation times and service requests

Kept up to date product knowledge to better assist and answer customer questions

Crate And Barrel January 2019 – January 2020

Customer Service Agent

Managed large amount of inbound and outbound calls

Identified customer needs, clarified information, and researched problem

Placed orders for customer, gave status updates, and searched for any missing orders with FedEx or Warehouse

Ensured order accuracy and thorough notes from each call

Whole Foods Market March 2016 - December 2018

Customer Service/Cashier

Received payment by cash, check, credit cards, vouchers, or automatic debits

Issued receipts, refunds, credits, or change

Assisted customers by providing information and resolving their complaints

Answered customers' questions, provided information on procedures or policies, and helped locate items

Weighed items sold by weight to determine prices

EDUCATION

High School Diploma

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