General Manager Sales
Resume:
Anthony Downs
Colorado Springs, CO *****
*********@*****.*** - 719-***-****
POSITION DESIRED
General Manager/General Sales Manager with focus on profit margin increase and customer satisfaction
Authorized to work in US for any employer
WORK EXPERIENCE
Al Serra Chevrolet/VW - Colorado Springs, CO - 1993 to 2013 (20 Yrs employment, with the following progressive advancement)
Salesman - 1993 to 1998
Highest Customer satisfaction record in the dealership
Created a strong client base for repeat business
Finance Manager - 1998 to 2000
Professionally box closed all customers
New Car Manager/Floor Manager - 2000 to 2001
Ordered new inventory
Ensured customer satisfaction from the moment they walked in
Used Car Manager - 2001 to 2006
Top 10 GM Certified sales in the Western U.S.
Obtained 115 used car sales average per month
General Sales Manager - 2006 to 2013
Led VW New Sales to highest increase in U.S. when moved to North store location
Established and adhered to processes and procedures
Believe strongly in appointment setting
Always maintained a high level of CSI: Always qualified for SFE bonus
Diligent in departmental weekly meetings
Highly competitive towards market share
Strong advocate for continuous employee training & development
Problem solver: Resolved all customer complaints in a courteous and professional manner
Maintained 180-200 unit average per month
Maintained an 8 year employment average with sales staff
Led the Internet Sales Department from a 10 unit per month average to 80 unit per month average
Ed Bozarth Chevrolet - Lone Tree, CO - 2013 to 2014
Used Car Manager
Responsible for purchasing inventory
Consistently closed car deals at the table
Increased used car sales by 112 units over 3 month period
In September & October, helped new car department hit SFE bonus for the first time in the year
Increased used car profitability by $200,000 in 4 months (includes reco, F&I, and sales)
Mike Shaw Buick/GMC - Colorado Springs, CO - 2014 to 2016
General Manager
Oversaw all variable and fixed operations; fixed operations increased 20% monthly
Developed processes and procedures for all departments
Personally trained entire sales and management staff
Handled pricing and merchandising of inventory thru VAuto
Developed all marketing campaigns for dealership
Inherited store losing $70K per month and lead it to most profitable year in 7 years
Moved dealership from selling 20 new cars/month to the 2nd largest increase in sales in the zone
Increased F&I department from $1,100 PVR to $2,000 PVR; #1 in group of 7 stores
Turned store not achieving SFE money (manufacturer money) to earning SFE every quarter/month
Designed and developed a BDC that increased monthly sales from 18 to 75 cars: After reviewing our BDC process, General Motors modeled their Gold Standard to follow our structure
Service CSI maintained top 10 in the country
Phil Long Value Car - Colorado Springs, CO – 2017 to Apr 2018
General Manager
Oversaw all operations of dealership
Developed processes and procedures for dealership operations
Trained entire sales and management staff
Handled pricing and merchandising of inventory thru VAuto
Developed marketing and merchandising campaigns for dealership with marketing team
Lakeside Auto – Colorado Springs, CO – Apr 2018 to Oct 2018
General Manager
Performed all duties of managing store operations
Van City RV – Colorado Springs, CO – Apr 2019 to Feb 2020
Operations Manager
Performed all duties of managing store operations
Handled all finance and cash deals
Sold product and handled contracts
Adam and Son Auto Plaza – Colorado Springs, CO – Feb 2020 to Aug 2020
General Manager
Oversaw all operations of dealership
Handled all finance and cash deals
Sold product and handled contracts
ADDITIONAL INFORMATION
GM Mark of Excellence
Auto Alert Master Certified
V-Auto trained
AFIP Certified Professional in Financial Services
Maintained top levels of Customer Satisfaction Index
Excellent customer following
Over 25 years in the Colorado Springs auto market
REFERENCES
Jerry Colten [Partner/GM; Al Serra Chevrolet/VW]
Joe Serra [President of Serra Automotive]
Jim Schaefer [Controller, Mike Shaw Buick/GMC]
Scott James [COO, Mike Shaw Automotive]
Chris Smith {Floor Plan Manager AFC}
Debbie Burns [Controller; Al Serra Chevrolet/VW]
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