ad0ovx@r.postjobfree.com Albert (Al) Sillito **** Lawrence Ave W, North York, M6L 1C6 – 647-***-****

“Accountable IT Professional with the ability to maximize Technology, Governance and Process in any environment”

SUMMARY OF QUALIFICATIONS

-Over 25 years of senior leadership in providing effective technology governance/management, project management, integration, innovation and strategy in a variety of environments, locations, users and departments.

-Over 25 years of experience in negotiating/leveraging Procurement, effective SLAs and Asset/Vendor/Contract Management.

-Exceptional communication and attention to detail dealing with users, stakeholders, executives and vendors.

-Designed IT strategies and infrastructures from the ground up, making environments functional and productive.

-Respected manager, mentor, collaborator and delegator taking pride in helping others achieve success.

-Architect that delivers future-proof, minimal risk, effective and functional solutions using technology and process.

-Answers questions before they are asked.

SIGNIFICANT ACCOMPLISHMENTS

-Completely revamped Infrastructure, Process and Strategy achieving Industry Standard and Corporate needs.

-Transitioned a fully run 3rd party IT vendor run business to in-house, while retaining effective 3rd party providers where required.

-Implemented Disaster Recovery (DR), Business Continuity strategy (incl offsite year/month/day backup tapes).

-Headed $120mil IBM software renewal that realized 70% discount on top of level ‘J’ pricing (additional $2.5mil in credits obtained by negotiation and leveraging additional hardware and software deals).

-Streamlined, centralized and strengthened in-house procurement request submission, online status and approvals.

-Implemented real-time archiving/retrieval of E-mail and files (using SOX – Sarbanes Oxley framework).

-Upgraded Nortel BCM to Shoretel VoIP (call centre, unified messaging with multi-location redundancy).

-Implemented Business Intelligence (BI) dashboards aiding in intelligent decision making and reporting.

-Managed Infrastructure/Technology moves to hosted and secure data centre (co-location and Cloud services).

-Implemented Enterprise Management Systems (EMS/CMMS) securing and being pro-active to Enterprise up time.

CORE COMPETENCIES

Attention to Detail: Ensuring that one's own and others' work and information are complete and accurate.

Budgeting: Able to assimilate past, current and projected expenditures in a dynamic, real-time and informative format.

Collaborative Relationships: Develop, maintain, and strengthen partnerships with internal/external resources.

Communication: Listens intently, expresses ideas effectively and answers questions before they are asked.

Decision Making: Uses sound judgment to make decisions based on information gathered and analyzed.

Dependable/Trustworthy: To be trusted to do or provide what is needed when promised and/or required.

Future Proofing: Take appropriate action to be prepared for possible contingencies.

Initiative: Ability to assess and initiate tasks independently.

Managing Change: Support/Development of organizational changes needed to improve the organization's effectiveness.

Mentorship: Sharing experience/skills that create increased knowledge and moral that leads to success and loyalty.

Problem Solving: Analyzes problem, identifies cause and effect and arrives at appropriate solution.

Respect: Gaining complete mutual trust and valuing all points of view & ideas.

Strategic Thinking: Analyze the organization's competitive position by considering market and industry trends.

Vendor Management: Keeping vendors accountable by leveraging their professional services and providing optimum pricing.

TECHNICAL ENVIRONMENT PROFILE

Backup/DR: CommVault, Symantec Backup Exec

BI (Business Intelligence): ThinkNet, Crystal Reports, Cognos, OLAP/Data Cubes

Cloud Platforms: Google, Microsoft Azure, OneDrive, Dropbox

Data Centre (co-location): Allstream, FusePoint, Q9

Database: SQL Cluster, DB2, Oracle, FoxPro, Delphi, mySQL, Erwin, Database Mapping/Dictionary/Design

Development Environments: HTML, Agile, FoxPro, Delphi, Cobol, DevOps, API …. Effective troubleshooter

E-Mail: MS Exchange 2007/2010, IBM Notes/Domino

eAuction & Contract Management: Iasta, Ariba, DocuSign

ERP/CRM: PeopleSoft, SAP, Microsoft NAV, MCBA, ConnectWise Manage

Infrastructure Environment: Windows Server 2008-R2, Win8/10, AD, BES, Sun/Solaris, IBM zMainframe, Linux, Unix, AIX/RISC

Methodology/Framework: ITIL v3 Foundation, Agile/Scrum, SDLC, PMBOK (Project Management Book of Knowledge)

Networking/Security: FortiGate, MailFoundry, Trend Micro, McAfee, Cisco Meraki, Datto

O/S: Windows, Linux Red Hat (CI/CD), Unix

Productivity Software: MS Office, Office 365, Project, Visio, PowerPoint

Telephony/VoIP: Nortel/BCM, Shortel, Avaya

Terminal Services: Citrix, Windows Terminal Services

Thin Clients: Wyse, Dell, Neoware, Windows XPe/CE, HP

Virtual Platforms/Services: Hyper-V, VMware, Thin Client, Azure, SaaS, POS

PROFESSIONAL EXPERIENCE

Sillito Consulting June 2011 – present

IT/Business Consultant and Project Manager

IT/Business Consultant, Technology/Process subject matter expert and project manager.

-Caregiver (Feb 2019 – February 2021)

oParental caregiver (father passed away and mother now in Long Term Care)

-Client: Radeon POS Technologies – Corporate Operations Manager (Oct 2018 – Jan 2019)

oImproved process, productivity, structure and collaboration to a somewhat siloed and fractured environment

oImplemented standards and improved utilization of a poorly implemented ConnectWise Manage

oImproved the functionality and productivity of the ticketing support system and better managed the support team

oIncreased the trust factor and improved customer relations

-Medical Leave of Absence (Feb 2016 – Jan 2018)

oI had my ankle replaced and after extensive recovery, rehabilitation and setbacks, I am ready to get back to work.

-Client: Sun Life - IT Vendor/Contract Consultant (Mar-May 2015)

oAssist in clearing backlog of high priority technology procurement and vendor/contract management

oAssisted in implementation of DocuSign(eSignature) and Ariba contract management system

-Client: Chrysler of Canada - 2015 Toronto Auto Show (Feb-Mar 2015)

oProvisioned, facilitated and supported customer facing iPads and PC Kiosks

oImproved security and stability of marketing applications

-Client: DeVries Technical Services (Apr 2013 – Dec 2014)

oVarious IT Strategy, Infrastructure, Implementation, Upgrades, Consulting Projects

oRollout upgrade of Windows 7 (from Windows XP) in multi-location network using Ghost server.

oManaged porting database from MCBA to Great Plains.

oImplemented virtual terminals and Server 2012 server farms (instead of Windows 7 upgrade).

-Client: Aviva Insurance - Asset/Vendor/Business Management Consulting (Aug 2012 – Feb 2013)

oAccess/Visibility of network assets working with HP Asset Management (EAM/CMMS) to determine asset locations.

oReview vendor contracts to provide better ROI, SLAs, deliverables and software license management.

oReconfigured enterprise asset management (EAM/CMMS) as part of the overall Business Process.

-Client: Holt Renfrew - Infrastructure Management and Business Consulting (Aug 2011 – Apr 2012)

oReview any opportunities they could take advantage of in their upcoming POS refresh.

oMaximize technology, infrastructure and data gathering as an improvement to overall Business process.

oReviewed all corporate and retail infrastructures to make recommendations on effective technology enhancements to drive better ROI and customer/user experience.

Catholic Archdiocese of Toronto June 2009 – May 2011

IT/Business Consultant and Project Manager (departed at end of 2-year term contract)

Reported to Executive Director. Responsibilities included bringing all IT and Technology Management and Support in-house after using 3rd party for 15 years, generate/implement strategy, examine inject into business process and hiring staff to carry it forward. After 6 months of being on my own, I hired 2 staff (System Admin & User Support).

-Major Accomplishments:

oInfrastructure and strategy rebuilt to be industry standard, collaborative and functional.

oNetwork/WAN reconfigured to minimize/eliminate points of failure.

oData security and business continuity implemented.

-Implemented Enterprise Asset Management, (EAM/CMMS), Patch Management and Helpdesk (Spiceworks).

-Implemented WAN/LAN access to 8 remote sites throughout southern Ontario (10-30 workstations at each site).

-Review/renegotiated all services, billing and contracts resulting in 30% savings (incl 55% saving in telecom).

-Implemented industry standard software volume licensing and license true-ups.

-Implemented Microsoft Hyper-V (Virtual) Server 2008 and Managed Services (ported from Linux Red Hat).

-Implemented Wyse thin client (virtual desktop) with Enterprise Management and Terminal Services (Citrix)

-Implemented multi-level SPAM, A/V, Email security strategy and filtering (MailFoundry, McAfee and Trend).

-Implemented multi-level data/hardware Disaster Recovery (DR) strategy (incl offsite tape storage).

-Implemented Exchange 2010 (incl iPhone/iPad, Enterprise Collaboration and Telephony/Unified integration).

-Restructured G/L Chart of Accounts and revamped distributed budget entry and accountability process.

-Performed data conversion (ISAM to DB2), including data mapping/dictionary definition and programming specs.

Sears Canada May 2008 – March 2009

Director of National IT Procurement (Newly created position – job lost due to economic driven downsizing)

Reported to the National VP of Corporate Procurement. Responsibilities include the procurement of all IT hardware, software, support, resources (including all renewals, contracts, master agreements) and Vendor management. Managed 7 staff (Procurement Manager, Sr. Procurement Analysts (3), Procurement Analysts (2) and Procurement coordinator).

-Major Accomplishments:

oMinimized contract content and reduced legal contract review timelines.

oImplemented stakeholder visibility to contract and vendor management timelines and content.

oNegotiated deals that resulted in discounts/deliverables never experienced prior.

-Headed $120mil IBM software renewal that realized 70% discount on top of level ‘J’ pricing.

-Managed vendor management of eCommerce move of corporate website from Amazon to Q9 (data centre).

-Managed Microsoft EA (Enterprise Agreement) true-up assessment and Microsoft Select renewal (volume licensing).

-Partnered with legal department to develop standardized corporate ‘Master Procurement Agreement’ template.

-Streamlined, centralized and strengthened in-house procurement request submission, online status and approval.

-Part of evaluation team on selection of online auctioning and contract management tool (Iasta).

-Worked with Sears USA to leverage ‘buying power’ (IBM, Microsoft, Adobe etc).

-Created and Implemented IBM ‘quick resource SOW’ (used to avoid time/material SOWs).

-Managed Microsoft and IBM software audits (partnered with Deloitte).

Xceed Mortgage Corp February 2007 – March 2008

Director of IT (Newly created position – job lost due to economic driven downsizing)

Reported to the VP of Securitization and Capital Markets. Responsibilities included all corporate IT hardware/software and process solutions, support, vendor management and managing $1mil department budget. My mandate was to bring current the IT department that had been overlooked while the rest of the company was growing over 5 years. Managed 7 staff (2 software developers, 2 BA/QA/developers, SQL DBA, system administrator and user support).

-Major Accomplishments:

oBrought all technology offerings current to industry standards and user’s requirements.

oImplemented VoIP and call centre that was redundant between Toronto and Montreal offices.

oImplemented data recovery and business continuity plans (with external infrastructure).

-Implemented an effective change management system (ITIL based).

-Implemented tape backup strategy (CommVault) off-site storage (Iron Mountain) incl Disaster Recovery (DR).

-Implemented archiving of E-mail and files (using SOX guidelines).

-Implemented Enterprise Asset Management (EAM/CMMS), Patch Management and Helpdesk (Spiceworks).

-Implemented use of Terminal Services as part of contingency plans and Disaster Recovery (DR) usage.

-Implemented use of Neoware Thin Clients (virtual desktop) and Terminal Services to replace failing desktop PCs.

-Implemented move and consolidate production servers to data centre (FusePoint) providing 99.999% up time.

-Implemented fully redundant private data network to include data centre, Toronto and Montreal offices.

-Replaced Nortel BCM PBX with Shoretel VoIP system (incl call centre, unified messaging and WAN redundancy).

-Implemented Microsoft SharePoint as central repository for reports and corporate correspondence.

-Executed IT Department infrastructure and Process audit with Deloitte.

Entruphema Inc. March 2006 – February 2007

Director of IT, Customer Support and QA (Newly created position – departed after infrastructure strategy fully implemented)

Reported to the President/CEO. Responsible for all corporate IT hardware/software and process solutions, user support and Vendor Management. Hired to bring a high level of IT knowledge and maturity to a growing company. Managed 8 staff (4 user support (7x12 coverage), 2 QA, network admin and system engineer).

-Major Accomplishments:

oStabilized and made secure infrastructure that had been compromised.

oImplemented redundancy for all core infrastructures and increased infrastructure speed and reliability.

-Implemented a user support helpdesk (including global website customers) with incident/trend tracking.

-Stabilized servers/systems that had 30% down time in the past 10 months and had recently been compromised.

-Implemented an increased security, current technology firewall (FortiGate) with IPS (Intrusion Prevention System).

-Implemented RAID5 storage, mirrored system disks on critical systems (data availability and disaster prevention).

-Implemented a dual-level enterprise anti-virus solution (McAfee on desktop/server and Trend on Exchange).

-Instrumental in redesign of Video Encoding Studio (revamping 3-4-year-old technology)

-Implemented Adaptec SANBloc 6.9TB (23-300G HDs) RAID SAN with dual 400MB/s optical connects with Gateway Server.

-Implemented full software inventory and enterprise asset management (EAM/CMMS), including asset tags.

-Re-engineered network structure removing ‘points of failure’ and using intelligent UPS solutions.

Indigo Books and Music February 2005 – March 2006

Manager of IT Facilities, Planning and Support (job lost due to IT management restructure)

Reported directly to the Director of Service Delivery and responsible for all hardware/software support (incl break/fix), procurement, Vendor Management and IMAC support for 500+ corporate users, 250+ national retail locations. Managed 7 staff (2 team leads, 5 infrastructure project managers and staff from other departments).

-Major Accomplishments:

oReplaced POS and associated infrastructure to all stores Canada-wide.

oImplemented virtual terminals with virtual server farms in all stores and corporately.

oOversaw all infrastructure support for all existing/new stores and corporately.

-Project team lead for new POS rollout to 650+ stores Canada-wide (100+ resources Canada wide)

oSourced and evaluated hardware incl scanners/servers (hardened, OPOS/OLE, RoHS, UPOS, Chip/PIN).

oGenerated all documentation, site pre-install retro-fit surveys, ordering (IBM/NexInnovations), hardware/software configuration, staging (IBM), PCI (Payment Card Industry) interfaces, hardware (Paymentech), scheduling, shipping, de-install/dispose replaced technology, nationwide installation (NexInnovations), testing, training and pre/post support (NexInnovations).

oAll hardware/software registered with SAP asset management (EAM/CMMS) and asset tags.

oSourced and managed 100+ required resources to execute deployment (incl vendor SOW, contracts).

o$20mil total project budget.

-Vendor and Contract Management (IBM, Microsoft, Symbol, NexInnovations, Symantec, Softchoice etc).

oReduced IBM Gold Card by 13% with introduction of accurate inventory control and asset management.

oReduced hardware support contract costs by 17% (reevaluating and reducing supported equipment).

oNegotiated savings with buyback of ‘out of life’ technology with Symbol.

-Rolled out in-store Wi-Fi hotspots using coverage surveys for portable cashier carts and future corporate use.

-Part of IT department change advisory board (CAB - ITIL validating all system production changes).

-Implemented Peregrine Asset Centre (EAM/CMMS) using Tivoli integration .. all online hardware info captured).

-Introduced use of Neoware hardware thin clients (virtual desktop) and Terminal Services (Citrix).

-Managed all warehouse-based technologies (Zebra barcode printers, Symbol scanners (incl charging strategy) etc).

-Headed team in new warehouse logistics system (incl all new hardware (incl support contracts) and software (HighJump)).

Country Style Food Services Inc. April 2002 – February 2005

Manager, Information Technology (departed on own accord)

Part of new management team, post CCAA (Companies’ Creditors Arrangement Act), reporting directly to the CFO, and responsible for the Hospitality Retail POS in 150+ stores, Vendor Management, all IT related technologies (corporate, store, remote), phone/voice/ mail systems and department budget/plan. Managed 3 staff (Network Administrator, POS Support/Polling, application/process developer).

Hy & Zel’s Drug and Food Stores June 2000 – April 2002

Information Technology Manager (departed on own accord)

Reported to CFO. Responsible for Technology in 17 stores (POS, Vendor Management, IT related technologies (corporate/store), applications, feeds to Corporate Accounting/Inventory/Ordering/POS systems) and department budget. Member of Corporate Management Team. Managed 3 staff (System Admin, QA Analyst and Support Tech).

SILCORP LTD. (Mac's/Becker's Convenience stores) February 1990 – May 2000

Information Systems Specialist (Senior Systems Analyst and Project Manager) (departed after acquisition)

Reporting directly to the Director, Corporate Information Services, responsible for the Retail Point of Sale System in over

900+ stores, the Head Office Data Collection, Sales Reporting, and feeds to Corporate Accounting systems.

EDUCATION and CERTIFICATIONS

University of Waterloo - B.Math (Computer Science major) 1987

ITIL v3 Foundation 2011

PERSONAL ACHIEVEMENTS

Recipient of the Ontario Government’s Volunteer Service Award (June 2001)

Coach, umpire, executive member and webmaster for local minor baseball association

Ski instructor and youth race coach for 25+ years

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