Tracy Golly

San Diego, CA *****

ad0ov2@r.postjobfree.com

+1-442-***-****

Authorized to work in the US for any employer

Work Experience

Business Owner/General Manager

TnT Interior and Exterior LLC - San Diego, CA

August 2021 to Present

I am part owner and general manager of our professional cleaning company. I do all marketing, interviewing, hiring, scheduling, inventory, purchasing of supplies, customer service, conflict resolution, and all other administrative duties.

Customer Service/Technical Support

Fuego Leads - Remote

August 2020 to March 2021

All customer service and technical support. We used the Slack app, Zoiper and Google docs Caregiver

PRIVATE - Inverness, FL

October 2012 to March 2021

• First-Aid and CPR certified

• Experienced in operating Hoyer lifts

• First-Aid certified

• Experienced in operating Hoyer lifts

• Arranged for client transport to medical appointments

• Retrieved prescriptions on behalf of client

• Administered medication such as Geodon, Topamax, zoloft, rouvastatin, telemedicine, omeprozoke

• Assisted client with dietary needs

• Monitored blood sugar

• Assisted with household needs, such as cooking, cleaning and laundry Catering Manager/ event hostess

Ice cream icicles Catering/Rivas Law Firm - Orlando, FL March 2019 to December 2020

Set up and break down all food stations, manage all employees, drive all equipment to the events, seating all attendees, and all other tasks needed

Master Stylist/Colorist

Fantastic Sams Cut & Color Florida - The Villages, FL January 2019 to March 2020

At fantastic Sam's I was one of the highest paid stylist. I had the highest sales of products out of everybody on the East Coast. I have been a hairstylist for over 18 years. Licensed Cosmetologist

Nudo4U - Leesburg, FL

July 2013 to February 2020

I have been a licensed cosmetologist since 2003 and worked with hair, skin and nails ever since. I also specialized for 3 years in facials and other esthetician work. Sales/ Appointment setter/ customer service

Great American Senior Benefits and Insurance - Ocala, FL January 2017 to January 2020

I worked for great American which used to be American senior benefits As an appointment center as a sales rep And doing customer service. Social Media prospecting and marketing also. Case Management

Great American Insurance Group - Ocala, FL

February 2017 to August 2019

Technical writing

Personal Assistant

Executive Wireless (Amhad Sudid) - Leesburg, FL

October 2014 to February 2016

Running all errands, answering phones, It's booking appointments, taking payments, handling all sales,Setting up all promotional events, booking travel arrangements and transporting to and from the airport, Buying gifts, and everything else my boss needed done. Educator/ Manager/ master stylist/ social media prospector Supercuts - Clermont, FL

November 2006 to July 2013

Educator for Supercuts hair styling academy, interviews, hiring and training of all salon employees, inventory, ordering, product sales, color and haircut correction, and all other managerial duties. As an educator I taught all employees the art of hairstyling, coloring, cuts, product sales, product knowledge, salon etiquette, Chemical services, Conditioning and keratin treatments, and all other services needed to produce amazing master stylists!

Manager/Merchandiser/ lead prospecting/social media marketing Supercuts - Clermont, FL

March 2006 to July 2013

Telemarketing Manager

Uniway - Tampa, FL

February 1990 to November 1999

Generate fresh leads. Manage 35 telemarketers. Compose marketing scripts. Payroll and also Assistant sales manager duties. I also created a drop box program for lead generation which ended up creating a guaranteed 200 appointments a week. I was then and am now very driven and goal setting and a go getter!

Security Patrol Supervisor

All Locked Up Inc - Tampa, FL

March 1992 to August 1999

Supervisor of all security patrol officers and supervisor of all properties, scheduling, paperwork, interviews and hiring and all other tasks asked of me Auto Sales Manager

New Age Finance - Tampa, FL

January 1996 to July 1997

Delivery waitress hostess

Miami Slice and Boscos Italian - Buckhead, GA

January 1986 to August 1993

All delivery phone Answering Buzzing tables waitress hostess Even dishwashing anything that was needed in the restaurant or the pizzeria I handled New and Used Car Sales Manager

New Age Finance Auto Salesb - Tampa, FL

All sales and marketing. Handling all vehicle financing and sales. Inventory and maintenance services managed by me. I was also responsible for making sure the inspections were done on all incoming vehicles. As a manager of the dealership I handled everything for the owner including the telemarketing and appointments and sales.

Education

College Degree in Paralegal Studies

Everest University-South Orlando - Orlando, FL

March 2012 to October 2013

College Degree in Cosmetology

Lowell cosmetology - Ocala, FL

January 2002 to February 2003

High school diploma or GED

Skills

• Telemarketing (10+ years)

• Insurance Sales

• Legal Research

• Outbound Sales (10+ years)

• Upselling (10+ years)

• Negotiation (10+ years)

• Inside Sales (10+ years)

• Sales Management (10+ years)

• Legal Drafting

• Outside Sales (10+ years)

• Customer service (10+ years)

• Personal Assistant Experience

• Adobe Acrobat

• Account Management (10+ years)

• Front Desk (10+ years)

• Business Development

• Payroll

• Salesforce

• Procurement

• Merchandising

• Office Management

• Event Planning

• Purchasing

• Microsoft Powerpoint

• Data entry

• Sales (10+ years)

• Microsoft Office

• Hair Styling

• Marketing

• Recruiting

• Makeup Application

• Nail Care

• Customer support (10+ years)

• Insurance sales (7 years)

• Microsoft Outlook

• Photo editing

• B2B sales

• Social media management

• HVAC

• Strategic planning

• Documentation review (10+ years)

• Team management

• Data collection

• Property management

• Cosmetologist Educator (8 years)

• Social work

• Management (10+ years)

• Dispatching

• Dealership experience (10+ years)

• Manufacturing

• E-commerce

• Analysis skills

• Events management

• Filing

• Technical support

• Google Docs

• Process improvement

• Detailing

• Analytics

• Adobe Creative Suite

• HR sourcing

• Adobe Photoshop

• Lead generation (10+ years)

• Benefits administration

• Microsoft Excel

• Microsoft Word

• Typing

• Windows

• CRM software

• Network Administration

• Computer Networking

• Operating Systems

• Project Management

• Active Directory

• Leadership (10+ years)

• User research

• Mentoring

• Telecommunication

• Product demos

• Shipping & receiving

• Logistics

• Customer relationship management (10+ years)

• Phone etiquette (10+ years)

• Motivational interviewing

• Inventory control

• Live chat (10+ years)

• Presentation skills

• Software troubleshooting

• IT support

• ServiceNow

• Calendar management

• Pricing

• Time management

• Help Desk

• Databases

• Microsoft Windows Server

• Microsoft SharePoint

• Remote access software

• Communication skills (10+ years)

• Computer skills

• Content management systems

• Order fulfillment

• Administrative experience

• Keyword research

• Crisis intervention

• Business intelligence

• Network Support

Certifications and Licenses

Licensed Cosmetologist

March 2003 to October 2023

Paralegal

Present

Insurance License

Present

I am able to be licenced

First Aid Certification

CPR Certification

Driver's License

Food Handler Certification

Assessments

Inside sales — Familiar

May 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Familiar

Sales skills — Proficient

May 2021

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Proficient

May 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Marketing — Familiar

May 2021

Understanding a target audience and how to best communicate with them Full results: Familiar

Following directions — Familiar

May 2021

Following multi-step instructions

Full results: Familiar

Outside sales — Proficient

May 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate