General Manager Customer Service

CANDICE FOGLE

SUMMARY

Highly organized, Proactive leader with a strong motivation for success.

Strengths in communication and collaboration. Adept at managing to promote efficiency and influence positive outcomes. Offering solid comprehension of cultural diversity.

EXPERIENCE

General Manager, 01/2023 - Current

Eulen Aviation - Fort Myers, FL

Operational Manager/ Acting General Manager, 05/2021 - 01/2023 ASM Eulen Aviation - Fort Myers, FL

CONTACT

Address: Spring, TX 77373

Phone: 516-***-****

Email: *******@*****.***

SKILLS

Recruited, trained and empowered employees to achieve key performance indicators.

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Guided management and supervisory staff to promote smooth operations.

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Developed service and sales strategies to improve retention and revenue.

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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

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Mitigated business risks by working closely with staff members and assessing performance.

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Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

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Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

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Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

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Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

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Conducted performance reviews providing coaching and feedback to benefit both company and employee.

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Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

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Recruited, hired and trained crew members on application of projects, customer relations and customer service.

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• Strong Leadership

• Supervision

• Conflict resolution

• Critical thinking

• Organizational skills

• Team management

• Training & Development

• Work ethic

• Decision-making

• Relationship building

• Troubleshooting

Supervisor Wheelchair Service, Cabin Cleaning, 04/2019 - 05/2021 Eulen Aviation - Ft Myers, FLORIDA

Wheelchair Agent, Cabin Agent, 10/2018 - 10/2019

Eulen America - Ft Myers, FLORIDA

Administrative Assistant, 08/2013 - 03/2016

Neville Fleet and Apparatus - New Hyde Park, NY

EDUCATION AND TRAINING

Identified areas of deficiency and performed root-cause analysis to solve problems.

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• Measured and reviewed performance via KPIs and metrics.

• Created corrective actions based on adverse KPI trends. Established and enforced clear goals to keep employees working collaboratively.

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• Provided ongoing training to address staff needs.

• Complied with company policies, objectives and communication goals. Identified and corrected performance and personnel issues to reduce impact to business operations.

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Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

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• Coached staff members to develop long-term career goals.

• Greeted customers, answered questions and discussed services.

• Assisted customers with baggage claims.

• Communicated with gate agents to coordinate assistance boarding.

• Helped customers enter airplane, locate seat and stow luggage.

• Aided customers with TSA checkpoint screenings.

• Hauled and carried cleaning equipment to service and sanitize aircraft.

• Greeted crew members, flight attendants and passengers.

• Organized cabin service supply room to prevent misplaced supplies. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

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Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

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• Directed customer communication to appropriate department personnel. Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.

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Routed contracts, agreements, and invoices through proper signature process.

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Booked venues, developed guest lists and organized catering services to plan events and department activities.

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Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.

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Associate of Applied Science, Business Administration And Management, 05/1982

University of Texas At Austin - Austin, TX

Engineering University Of East Texas - Commerce, TX Certificate, Emergency Medical Dispatch University Of East Texas - Texarkana, TX Associate of Applied Science, Engineering, Paris Junior College - Paris, TX ACTIVITIES AND HONORS

• Member, Alumni Association

• Leadership Development Program Paris, Texas

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