Professional

Summary

Experience

Vriawati LIE (VITA)

Hardworking and motivated to learn new skills.

Dedicated to optimization and growth. Detailed

oriented team player that understand and

commitment to Company's aims and objectives.

Customer Service/ All Rounder, ME Coffee

Merchants

Nov 2015 Aug 2023, Sydney, NSW

Interacted with customers and employees to

maximize and expand potential.

Analysed store reports to evaluate performance,

increase sales and reduce controllable expenses.

Established customer relationships to generate

more business, maintain store profitability and

expand brand loyalty and recognition.

Implemented and supervised maintenance and

sanitation standards for equipment and

instruments.

Resolved problems, provided open communication

and recommended discipline and terminations.

Coordinated and supervised activities of team

members to consistently meet customers' needs.

Improved customer satisfaction and loyalty by

building an atmosphere focused on positive,

memorable experiences.

Managed employees, scheduled shifts, determined

and provided training needs and conducted

performance reviews.

Managed daily operations and monitored activities

to verify compliance safety regulations.

Customer Service/ Cashier, Harris Farm

Market

Oct 2013 Oct 2015, Sydney, NSW

Maintained high customer satisfaction levels by

going extra mile to personalize service.

Maintained knowledge of store products and

services to offer quality recommendations to

customers.

Handled cash, check and card transactions and

maintained balanced drawer to facilitate large

purchases.

Maintained clean and organized cashier station to

create welcoming and professional area for

customers and employees.

Restocked products and merchandise to improve

aisle organization and increase sales.

Collaborated with supervisors to address

customer inquiries and resolve complex issues.

Balanced cash register to maintain financial

accuracy and accountability

Identified product prices using codes, scanners

and store databases.

Contact

043*******

ad0otx@r.postjobfree.com

17/1-5 Dunmore Street

Wentworthville, NSW 2145

Skills

Administration

Placing daily order to some Approved

Suppliers using different kind of

Applications, Recording details of

Sales/Budget and Spending on MS

Office (Excel/Word), Follow up

inquiry from Customers/Users, Data

Entry, emailing, answering phone

calls in a polite and helpful manner,

budgeting and Cost control, ensuring

the workplace is kept clean and

presentable at all time.

Customer service

Delivering information about

company's products and services,

processing orders and transactions,

resolving issues and troubleshooting

technical problem, strong time

management, ability to communicate

clearly with customers, a positive

attitude and patience in handling any

kind of issues.

Staff Management

Include Staff hiring, training,

providing information and guidance

to all staff members, being ethical

and honest team leader.

Attention to detail

Looking closely at work to identify

errors and improve weaknesses and

produce accuracy, working with

consistent high quality.

Ability to multi-task

Ability to delegate tasks to staff

members to manage workload, can

handle several different tasks at one

time by identifying the priority of

tasks and being flexible/adaptable.

Education

Helped guests find appropriate store locations and products.

Issued and evaluated receipts to check order

accuracy.

Returned out-of-place products to appropriate

aisles or displays.

Handled customer complaints and concerns to

provide swift resolution and increase customer

satisfaction.

Assisted customers with product refunds and

returns.

Weighed items and determined correct prices

based on code and amount.

Addressed common questions about store

products.

Australia Pacific College, Sydney, NSW

Diploma, IT System Analyst and Design

Central College, Sydney, NSW

Advance Diploma, Business Management

Bina Nusantara University, Jakarta, West Java

Bachelor, IT

Languages

English

Indonesian

Contact this candidate