Customer Service Business Management
Resume:
Professional
Summary
Experience
Vriawati LIE (VITA)
Hardworking and motivated to learn new skills.
Dedicated to optimization and growth. Detailed
oriented team player that understand and
commitment to Company's aims and objectives.
Customer Service/ All Rounder, ME Coffee
Merchants
Nov 2015 Aug 2023, Sydney, NSW
Interacted with customers and employees to
maximize and expand potential.
Analysed store reports to evaluate performance,
increase sales and reduce controllable expenses.
Established customer relationships to generate
more business, maintain store profitability and
expand brand loyalty and recognition.
Implemented and supervised maintenance and
sanitation standards for equipment and
instruments.
Resolved problems, provided open communication
and recommended discipline and terminations.
Coordinated and supervised activities of team
members to consistently meet customers' needs.
Improved customer satisfaction and loyalty by
building an atmosphere focused on positive,
memorable experiences.
Managed employees, scheduled shifts, determined
and provided training needs and conducted
performance reviews.
Managed daily operations and monitored activities
to verify compliance safety regulations.
Customer Service/ Cashier, Harris Farm
Market
Oct 2013 Oct 2015, Sydney, NSW
Maintained high customer satisfaction levels by
going extra mile to personalize service.
Maintained knowledge of store products and
services to offer quality recommendations to
customers.
Handled cash, check and card transactions and
maintained balanced drawer to facilitate large
purchases.
Maintained clean and organized cashier station to
create welcoming and professional area for
customers and employees.
Restocked products and merchandise to improve
aisle organization and increase sales.
Collaborated with supervisors to address
customer inquiries and resolve complex issues.
Balanced cash register to maintain financial
accuracy and accountability
Identified product prices using codes, scanners
and store databases.
Contact
***********@*****.***
17/1-5 Dunmore Street
Wentworthville, NSW 2145
Skills
Administration
Placing daily order to some Approved
Suppliers using different kind of
Applications, Recording details of
Sales/Budget and Spending on MS
Office (Excel/Word), Follow up
inquiry from Customers/Users, Data
Entry, emailing, answering phone
calls in a polite and helpful manner,
budgeting and Cost control, ensuring
the workplace is kept clean and
presentable at all time.
Customer service
Delivering information about
company's products and services,
processing orders and transactions,
resolving issues and troubleshooting
technical problem, strong time
management, ability to communicate
clearly with customers, a positive
attitude and patience in handling any
kind of issues.
Staff Management
Include Staff hiring, training,
providing information and guidance
to all staff members, being ethical
and honest team leader.
Attention to detail
Looking closely at work to identify
errors and improve weaknesses and
produce accuracy, working with
consistent high quality.
Ability to multi-task
Ability to delegate tasks to staff
members to manage workload, can
handle several different tasks at one
time by identifying the priority of
tasks and being flexible/adaptable.
Education
Helped guests find appropriate store locations and products.
Issued and evaluated receipts to check order
accuracy.
Returned out-of-place products to appropriate
aisles or displays.
Handled customer complaints and concerns to
provide swift resolution and increase customer
satisfaction.
Assisted customers with product refunds and
returns.
Weighed items and determined correct prices
based on code and amount.
Addressed common questions about store
products.
Australia Pacific College, Sydney, NSW
Diploma, IT System Analyst and Design
Central College, Sydney, NSW
Advance Diploma, Business Management
Bina Nusantara University, Jakarta, West Java
Bachelor, IT
Languages
English
Indonesian
Contact this candidate