Customer Service Financial Services
Resume:
Business, Customer Service & Financial Services professional with more than 10 years of experience in the medical field. A dedicated and hard-working professional who works with efficiency and accuracy to complete tasks and deliver excellence to every customer. Brings a sales-minded approach to work, as a 25-year entrepreneur of a successful side-business requiring product development, marketing and sales.
KRISTY MILLER
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Work Experience
Managed the front desk and assisted with daily operations, including : scheduling appointments, greeting guests, renting out storage units, receiving payments and handling incoming calls. Provided administrative support for the company by keeping pristine records of homes in escrow through Skyslope for the Owner/Broker.
Maintained a professional demeanor at all times in dealing with clients and coworkers while providing excellent customer service to our customers.
Performed miscellaneous duties as assigned by management including copying/scanning documents, filing paperwork, mailing packages etc..
RECEPTIONIST
Coldwell Banker Bishop Realty & Bishop Self Storage July 2021 to February 2023
Abstract data from medical-record documents and coding procedures and diagnoses in alignment with current ICD-10-CM and CPT/HCPCS coding system guidelines.
Maintained all medical records information both in paper files in the file room as well as on the electronic filing system Released information to individuals, and agencies in compliance with appropriate regulations. IN AND OUT PATIENT MEDICAL CODER PRN
Phoenix Medical Group
June 2019 to March 2021
Skills & Proficiencies
Superior proficiency in handling electronic medical records
Appointment scheduling and referral verification
Interpersonal communication skills
Critical thinking and problem solving
Strong work ethic
Excellent organizational skills and follow-up, strong sense of urgency, results oriented
Attention to detail
Multi tasking
Data entry
Ability to function as a team member
CPT/ICD-10 Code Specialist
Knowledge of medical terminology
Microsoft Office Suite
Strong understanding of HIPAA and privacy laws
Verifying and updating demographics and
insurance information
KRISTY MILLER
Manage call center desk, taking inbound calls and processing customer orders. Input order data in a timely and accurate manner to ensure customer receives the right product within expected timeframe. Approach telephone customer interactions positively, with patience and empathy. Mitigate conflict and calm upset customers, providing solutions and apologies for situations beyond customer service control.
Receive on average more than one compliment call/month, forwarded to managers for feedback and recognition. Contribute to positive team environment by offering suggestions and helping new hires with questions or difficult situations.
CUSTOMER SERVICE REPRESENTATIVE
Apria Healthcare
July 2014 to April 2015
Work Experience Continued
Educational Background
Allied College for medical coding CPC Program (Graduated) High School Diploma, Camelback High School, Phoenix, Arizona CPR Certified
Evaluated benefits and eligibility of all patients for reimbursements and verified accounts with appropriate sources. Ensures all patient transactions are collected and posted timely and accurately and all accounts are properly reconciled on a daily basis.
Balance cash registers at the end of the day and properly calculate the deposit and prepare it for the bank to receive. Demonstrate proctive interpersonal communication skills while dealing with patient concerns through telephone calls, emails and in-person conversations.
Optimize patient flow by using effective customer service and communication skills with patients and the care team. Responsible for the overall management of HIM Compliance, data quality management, Release of Information and Organizational Medical Records.
PATIENT ACCESS REPRESENTATIVE
Banner Health Services - General Surgery, Liver & Kidney Transplant, Orthopedics, Digestive, Oral Maxillofacial Surgery & Hospital Admitting
Sept 2015 to May 2020
ENTREPRENEURIAL VENTURES
Conceptualized, launched and manage “Poochies Pantry”, a private homemade dog treat business PROFESSIONAL REFERENCES UPON REQUEST
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