Customer Service Delivery

LATORIA WILLIAMS

Wichita, KS *****

316-***-**** - ad0ost@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 26 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

WORK HISTORY

08/1995 to 08/2021 Customer Service Associate

Walmart – 3030 N Rock Road

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Investigated and resolved customer inquiries and complaints quickly. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer calls and emails to answer questions about products and services.

Provided training and support to new associates to help provide high-quality customer service.

Kept detailed records of customer interactions to track and resolve issues quickly. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Maintained up-to-date knowledge of product and service changes. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Exhibited high energy and professionalism when dealing with clients and staff. SKILLS

Customer Relations

Account Management

Credit Card Payment Processing

Active Listening

Retail Sales Customer Service

Store Maintenance

POS Systems Expertise

Customer Service

Money Handling Abilities

Customer Relationship Management

Problem-Solving Ability

Managing Multiple Tasks

Multi-Line Phone Talent

Refund Processing

Team Development

Multi-Line Telephone Operation

Administrative Support

Calm and Professional Under Pressure

Grammar

Filing

Prioritization

Research

Coordination

10-Key

Typing Proficiency

Customer Service and Assistance

Correcting Discrepancies

Refunds and Exchanges

Complaint Logging and Resolution

POS System Operations

Retail Marketing

Customer Complaint Resolution

Verbal Communication

Multi-Line Phone Systems

Billing Adjustments and Refunds

Monetary Transactions

Telephone Reception

Clerical Support

Prioritizing Calls

Guest Services

Understanding Customer Needs

Call Transfers

EDUCATION

06/1995

Wichita East High School - 2301 E Douglas

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