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Robert L. Waddell

**** ******* *****

New Port Richey, FL 34652

972-***-****

ad0osb@r.postjobfree.com

Certifications and Trainings:

Food Handlers License; OLCC (Oregon Liquor Control Commission), TIPS Alcohol Awareness Certification (Florida), Oregon Teaching License; Texas Teaching License; Special Education Endorsement, CPR, MANDT (restraints and safety)

Education:

Marion Technical College; Marion, Ohio-Associates degree in Business Administration

Ohio Northern University; Ada, Ohio-Bachelors degree in Business Management and a minor in Marketing-Graduated 1989

Employment History:

Oct ’21-Jan 9 ‘22

Server and bartender at Empire on Athens in Tarpon Springs. Customer relations, conflict resolution, maintain a clean and stocked bar, helped with inventory, running knowledge of POS

-Restaurant closed

July ’19-Oct ‘21

Bartender/Server at Rendezvous Bar and Grill in Tillamook, OR. Customer relations, conflict resolution, maintain a clean and stocked bar, helped with inventory, running knowledge of POS

Jan ’20-Oct ‘21

Substitute teacher for Tillamook School District at Wilson River Alternative School and special education class at Tillamook High School. Worked an extended substitute position at Oregon Youth Authority.

August ’17-January ’20,

Neah-Kah-Nie School District: Teacher’s Aide for Lifeskills class at Neah-Kah-Nie High School. In addition, I am called on by the school principal to tutor students struggling in academics. Duties included skills training for Lifeskills students and case management and care coordination with the school and other outside entities involved in students’ care. Skills training included: social skills, ADL’s, and health and activities planning. De-escalation intervention style was MANDT. The main goal of the classroom/program was to work with students on integrating into mainstream activities within the school and the community.

Apr ’18-July ‘19

Bartender/Server at Sanddollar Beach Restaurant in Rockaway Beach, OR. Customer relations, conflict resolution, maintain a clean and stocked bar, helped with inventory, running knowledge of POS.

Sept ’16-Apr ’18

Bartender/Server at Kitty’s Bar and Grill in Tillamook, OR. Customer relations, conflict resolution, maintain a clean and stocked bar helped with inventory, running knowledge of POS

Sept ’16-Aug ‘17

Tillamook District 9; Neah-Kah-Nie School District, NW Regional Educational School District

Substitute Teacher for Pre-K through 12.

June ’16-Sept ‘16

Vice Construction, Tillamook OR I worked as a General Laborer for a local contractor.

Aug ’15-June ‘16

Pleasant School District, Marion OH

I was a Special Education Teacher’s Aide at Pleasant Jr. High for students who were Academically Challenged, Emotionally Disturbed and had behavioral issues. Duties included social skills training, interventions for safety concerns, and help in succeeding in various areas for academic and mainstream success. I also served as a Tutor in the PASS program, which was an after school program for the same population of students.

Feb ’15-May ’15

Waffle House, Farmers Branch, Tx

I was a grill cook for a local restaurant chain.

2014-Feb ’15

Sales Manager at Prestige Management, Richardson, Tx.

We are a national marketing firm and we do direct marketing/sales for Direct TV.

February 2013-October 18, 2014

Sears Appliance and Mattress Showroom-Sales, customer service, lead salesman responsible for opening and closing the store, sale audits and sales reports.

October 2013-January ‘14

Prospect Services Greet and assist customers, including changing flight information, seat assignments, printing and tagging luggage, printing boarding passes, verifying customer information, verifying correct documentation for international travel and embarking/disembarking customers. Left due to pay increase at my current job, where I was employed part-time during this time period (October ’13-Jan ’14).

January ’13-October ‘13

Assurasource-I worked as a caregiver for a young man who suffered from Agoraphobia and a 20 y/o non-verbal young man with autism. Duties for the Agoraphobic gentleman included skills training, ADL’s, and at the direction of his treatment team, other therapeutic duties as assigned. Worked as an integral part of his treatment team. Duties for the 20 year old with Autism included helping the family with caregiving, ADL help and skills training in the evenings and nights after he would spend the day at a day treatment program.

May 2010 – April 2012

Frisco Family Services – Frisco, TX. Trainer, merchandise coordinator, donation processor, assist with technology equipment, categorize incoming donations for re-sale or disposal. Assist management per request, customer service detail in all aspects of day to day business. Left due to seeking more lucrative job opportunity.

November 2007- December 2009

Frisco Independent School District. I initially served as a substitute teacher, moved to a teacher’s aide position for high school students with severe behavioral issues, autism and mental retardation. I then obtained my teacher certification and became a teacher for the same classroom. Left due to downsizing by the school district.

April 2007 – November 2007 – Inside Sales Trainer – Coverall Cleaning – Addison .Left due to the company going out of business.

July 2006-January 2007 - Customer Referral Manager, Customer Call Center, Thousand Trails - Frisco, Texas. Left because the company went out of business.

1996 – 2006: Supervisor, Customer Contact Center, Verizon Communications - Dallas, Texas

I started out as doing outside sales and moved to the call center as the liaison for the cellular division of the company and provided training to 1200 employees. I then moved to supervisor for the call center, at which point I managed 50 representatives out of 1200. I then moved to Sales Support, where I also served in the capacity of a manager. At that point, I supervised 1200 employees. I was then asked to move to a new program with the company, which was for who they referred to as “Elite” customers, where I supervised 50 employees. I was then asked to return to my previous position as supervisor for the call center. Office location was closed and offered relocation or severance package, which I accepted.

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