JOHN KISS

786-***-****

ad0ora@r.postjobfree.com

KEMAH, TEXAS

SUMMARY

Highly skilled professional with an extensive background in equipment design, maintenance, troubleshooting, and installation, including boilers, chillers, cooling towers, and more. Adept in predictive, preventative, and corrective maintenance, inventory management, and interpreting blueprints. Holds multiple certifications and possesses specialized knowledge of electrical and control systems. With over 25 years of experience in the service operations industry, I am the National Clinical Operations Manager at Cushman & Wakefield, a global leader in commercial real estate services. I oversee and manage the delivery of clinical support services to more than 300 healthcare facilities across the country, ensuring quality, compliance, and customer satisfaction.

Over a decade of experience with crisis management, as well as full life-cycle experience in business continuity management. I have responded to hundreds of disrupting business events including, product vulnerabilities, call center outages, applications recovery, power outages, network and telecommunications outages, earthquakes, monsoon floods, hurricanes, infectious disease pandemics, and demonstrations and riots.

I have expert knowledge of regulatory standards, best practices, and industry trends in the healthcare sector, which I leverage to provide exceptional clinical operations support to our clients and their patients. I also build and maintain strong relationships with internal and external stakeholders, fostering trust, collaboration, and loyalty. I lead and coach a diverse and talented team of service operation professionals, empowering them to achieve excellence and innovation. My mission is to advance the growth and reputation of Cushman & Wakefield, while making a positive impact on the health and well-being of the communities we serve. I am a self-directed professional with a background demonstrating pride in performance and successful work accomplishment. I am an excellent team member/leader known for dependability and resourcefulness as well as strong interpersonal and communication skills. I have a great deal of integrity, honesty and am very self-conscious about quality and customer satisfaction.

SKILLS

Extensive experience in equipment maintenance and management

Strong written and verbal communication skills

Strong project coordination and vendor management skills

Financial acumen and budget management

Regulatory compliance and safety expertise

EXPERIENCE

9/2018 to Present National Clinical Operations Manager

Cushman & Wakefield, Humana Account

Lead severe weather and hurricane responses. Critical Incident response.

Oversees the daily operations of 900+ healthcare facilities across the US.

Manages vendor relationships, project coordination, and regulatory compliance.

Maintaining a 97% SLA for over 3 yrs..

Develops initiatives for cost savings, including remote monitoring and BAS control.

Oversee 9 Facility Managers and Portfolio Services Center with daily WOs and Preventative Maintenance.

10/2015 to 10/2018 Regional Manager, Clinical Portfolio

CBRE, Humana Account

Managed operations of 400+ healthcare facilities,.19 Licensed Engineers .

Oversaw vendor management, regulatory compliance, and project coordination.

Led severe weather and hurricane responses for Eastern US and Gulf States.

Traveled for inspections, in-house projects, and expansion support.

12/2012 to 01/2015 SR Zone Manager Hospital / ASC

CBRE, Kaiser Permanente

Responsible for 6- 275 bed Hospitals (Daily operations)

Managed operations of 34 medical office buildings and ASC centers.

Coordinated vendors, ensured regulatory compliance, and executed projects.

Achieved zero findings in AAAHC Surveys for 2015-2016.

10/2010 to 12/2012 Operations Manager/ Assistant Director Hospitals

Sodexo Facilities Solutions / Sentara Hospital Account

Oversaw daily operations of a 183-bed Hospital center and 12off-site locations.

Managed utility plant, vendor relations, and maintenance teams.

Achieved perfect scores in accreditation and safety audits.

09/2007 to 10/2010 Chief Engineer

Sodexo Laundry Division, Cleveland Clinic

Led maintenance of laundry facility's equipment and systems.

Optimized preventative maintenance programs and managed inventory.

Maintained 100% safety audit scores over four years.

07/2005 to 03/2007 Maintenance Technician

Cintas Uniform Company

Maintained and repaired automated equipment, scheduled tasks for the team.

Coordinated with outside contractors for specialized services.

EDUCATION

1984 Bachelor of Business Administration: Criminology

Cuyahoga Community College

CERTIFICATIONS

OSHA 40 hr Certified in general industry and construction

FEMA 100-200 Certification

ASHE Certifications

Inventory control certification

Lavatec tunnel washer and dryer certification

Chicago dryer certification

Cleaver Brooks boiler certification

Certified by Siemens in Electrical Panels, Low Voltage Controls, Motor Controls, and PLC’s

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