Ambitious soon to be MBA graduate from Washington State University. Performance driven and productive professional, with valuable skills and experience. Hard working, self-driven, and highly motivated. Looking forward to bringing new ideas to undergraduate markets. Confident, highly organized and works well under pressure. Efficient, effective, and willing to face new challenges under proper leadership.

Professional Experience

Kroger Co./QFC 06/2022 to Present

Bakery Manager

oResponsible for pricing, displaying, ordering and inventory control withing the department.

oResponsible for overall representation and profitability of the department.

oProvide customer service to meet a high level of satisfaction.

oWriting weekly schedules and supervising a team to ensure day to day operations run smoothly and efficiently.

oMaintain a proper product level in the department and take full inventory count on monthly basis.

oBuilt a highly satisfied and loyal customer base, by engaging and making recommendations on products.

oSupported product replenishment activities, kept the department full and clean.

oEnsured quality and presentation meet company standards.

Kroger Co./QFC 11/2016 to 06/2022

Floral Manager

oAssisted customers by making product decisions, design suggestions, and helped plan for special occasions while considering customers’ budget.

oIncreased sales by 5.8% in the first quarter of newly promoted role

oComplied with all workplace safety rules and regulations.

oMaintained department cleanliness and safety according to OSHA rules and regulations.

oOrdered and purchased flowers and plants from local wholesalers.

oDesigned special occasion and general-purpose arrangements.

oHelped drive sales by providing customers with a large variety of flowers, plants, and other accessories.

oEngaged in conversation to better understand the needs of a customer and helped them make decisions.

oDrove sales through knowledge and connections with customers who chose to return because they appreciated my opinion and skills.

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Aegis of Marymoor

Server Manager 03/2014 to 10/2015

oCreated an efficient assigned task list

oPersonalized meal schedules for residents and guests

oCoordinated with other departments for event planning and management

oManaged 10+ people

oCatered events and all aspects of planning setup and entertainment execution.

Bookkeeping / Receiving

Red Robin

Server 04/2012 to 8/2013

oCatered to guest needs and requests.

oMaintained consistent statistical requirements.

oA team player that helped maintain more than just a server role.

oEstablished relationships with guests to create “regular” customers.

Olive Garden

Server 10/2011 to 4/2012

oMaintained a professional and welcoming experience for guests.

oConsistently hit goal requirements for statistical numbers.

oTeam player’

oPartnered with senior staff members to learn how to assist others easily.

Legislative Intern

WA State Legislature 01/2011 to 4/2011

oWorked for Washington State Senator Holmquist-Newbry from District 13

oWrote responses to constituent letters.

oCreated data sheets for all bills in session as well as budgets and taxes from those bills.

oAssisted in committee meetings

oGreeted Constituents visiting with the Senator

oLearned about Legislative Sessions and ALL the details involved.

oWorked as a Page during a Budget Floor session.

EDUCATION

Washington State University/Carson College of Business

Anticipated graduation date: May 2024

oMBA in Business Administration/Marketing

oGPA 3.58

University of Washington, Seattle, WA

Bachelor of Science, Political Science, 2011, GPA 3.04 (Specification in Political Theory)

2011 Winter Quarter Dean’s List for the University of Washington

Edmonds Community College, Lynnwood, WA

Associates of Arts, General Studies, 2009, GPA 3.89

Dean’s List of Honor Roll recipient in 2008, Scholarship, Softball 2007-2008

REFERECES

Keith Hodo (Amazon): https://keith.thehodos.com/

Roger Ma (Microsoft): ad0or8@r.postjobfree.com

Amanada Bredlow(Microsoft Contractor): http://amandabredlow.exprealty.com/

Heather A. Craig

425-***-**** ad0or8@r.postjobfree.com https://www.linkedin.com/in/heather-craig81/

Skills & Qualifications

27 years of public work experience.

Strong interpersonal skills.

Team leadership and coaching skills.

Attention to detail.

Relationship building and management.

Customer-oriented

Strategic thinker

Scheduling and forecasting

Resource planning

Strong communications skills

Self-starter

Project planning

Excellent written and verbal communication skills

Tech Savvy with ability to type 65-70 words per minute.

Ability to hyper focus and devote attention where needed.

Systems

Enterprise Citrix, PowerBi, Windows, Aloha, Kronos

Technology Proficiencies

Excel, Outlook, Word & Power Point

Additional Skills

Coaching and Development

Leadership

Management

Excellent Customer Service

Organization

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