Lynne A. Gaines

Home: 862-***-**** e-mail: ad0or3@r.postjobfree.com

My experience and solid record of achievement would make me an ideal candidate with your Company, very comfortable wearing various hats, and also have the computer, recruiting, Human Resource skills.

Corporate Managerial and Administrative experience with Customer Service, Direct Sales, Retail & Wholesale Sales, Leasing & Contract Negotiations, Major Accounts and Marketing Product Management, Credit & Collections, Chargebacks, Recruiting.

As my attached resume indicates as follows, I have successfully managed Retail Offices, and Customer Service - Customer Care. Manage administrative and technical staff and sales. My experience includes: Hiring, Recruiting talented candidates has always been in my job description and also Evaluating, Methods and Procedures, Drafting Proposals and Contracts, Training and Developmental Support, Vendor Negotiations, Inventory Management, Rental Programs, Audits, A/P, A/R, P/L, Budgets, EDI, POS System, Oreo, Product Fulfillment, Credit Verification, Credit and Collections, Travel Arrangements, Employee Evaluations, Benefits, Payroll, Time Keeping, Product Promotion, Telephone Equipment, Traffic Reports and also overall management and maintenance of running an Office, Retail Store, or Satellite location.

Worked part-time with (OB/GYN) as an Office Manager, processing billing, demographics, Insurance verifications and Pre-certification/authorization while also handling patients in a Medical Doctors office an at home. Completed CPR/AED and Certified Home Health Aide.

Salary is negotiable, looking to work in an exciting environment, with room for advancement. I would appreciate the opportunity to institute my knowledge so that I may become a Valued Employee and a Team player who learns quickly and gives 110% with a smile.

LYNNE A. GAINES

862-***-**** H email: ad0or3@r.postjobfree.com 862-***-**** C

WORK HISTORY

October 2013. Relocated to Arizona and working at several Healthcare Facilities

At this time looking for Remote from Home Only

Sept. 2021- June 2023 Ultimate Medical Academy – Admissions Advisor (Remote)

Dec. 2015 – Care from the Heart – Sun City

Aug. 2018 Billet Health - Glendale

Retired

July 2013 – Sept. 2013 Emeritus Senior Living – West Orange, NJ Resident Asst.

Working with residents assisting them with daily needs, feeding, clothing,

toileting as needed.

July 2011 – Nov. 2012 Career Center Inc. – Union, NJ Staff Coordinator (Recruiter)

Locating and assigning qualified staff for numerous positions including

Medical, customer service, wait staff, warehouse and various other temporary

position, also marketing to bring more business in for the firm. Also background verification, drug testing.

Mar. 2007-Jun. 2008 Shilav USA Inc. - Montclair, NJ - Credit & Collections Manager, Full-Time

Specialty children’s clothing selling to small boutiques and large

Corporations, such as Nordstrom’s, Bloomingdales. Processing all

return’s, credits, chargebacks and collections, manage RA’s, deposits, Factors, D&B.

Oct. 2005-Mar. 2007 Johnson & Johnson Group of Consumer Healthcare formerly

Pfizer Consumer Healthcare Div. – Morris Plains, NJ

Account Analyst/Contractor

Hired to work with Target and Wal-Mart Store locations, A/P, A/R, coordinating with sales team processing orders for Mass Clubs (Target, Family Dollar, and Dollar General). Process credits and chargeback’s. Back-up for shipments requested for delivery from other locations. Order fulfillment process, Works RA’s. Order process, releasing of orders through Oreo. Work with transportation companies to confirm deliveries and discrepancies.

June 2005–Sept. 2005 Cendant Corp/Coldwell Banker – Morristown, NJ

Awards & Recognition Specialists/Contractor

Coordination of over 1500 real estate offices throughout the country and Canada

Liaison between the Corporate office and field making sure that all requirements

Being met. Working with Contracts and Leasing info and negotiations also making sure financial and statistical measurements are being adhered to. Working with staff for Awards Presentations and assisting with Annual Conference.

Sept. 1999-Oct. 2004 AT&T ICS Business Operations – Morristown, NJ

Manager (Asia-Pacific Region)/Contractor

This position specializes in Customer Care responsible for managing the provisioning; implementation, tracking through the OREO System and customer inquiry resolutions of Carrier Transport Services negotiated with foreign telecom billing administrations. Also, the timely issuance and management of the accounting notices (Select and Transit) which are crucial to correct settlements of accounts and proper tracking of revenue also in the OREO System. Worked with project team to update and streamline the OREO System.

July 1999-Sept. 1999 Lucent Technologies - Mt. Olive, NJ

Reservation Investigator/Contractor

Working with team to locate $93 million, in over expenditures, price differences,

or any other type of investigating that would help us to attain our goal. This is located within the Finance Department. Scanning orders different paperwork as

contracts, leasing by year, company name and date.

Nov. 1998-May 1999 Coca-Cola Enterprises - Parsippany, NJ

Customer Service Manager/Contractor

Distribution Facility responsible for all Customer calls, orders and deliveries, status reports, daily, weekly and monthly reports. Work closely with Office Manager, Account Managers, Route Supervisors and Warehouse Managers no immediate reports.

Dec. 1997-Sept. 1998 Americana Portraits - West Orange, NJ

Customer Service Manager - Sales

Responsible for the day-to-day functions of the Customer Service

Department, including, customer calls, negotiations, correcting orders,

Placing new ones, handling disgruntled customers to ensure customer satisfaction.

July 1996-Dec. 1996 Shared Technologies Cellular; Newark, NJ - New York, NY

Area Manager - Transportation

Responsible for employees located at three major Airports, between New Jersey,

New York also, eleven locations in Manhattan. The job consisted of the

Day-to-day training of rental car staff on the process of renting cellular equipment in the same procedure with renting a car. Each one of my employees

Are responsible to make sure that this process was being followed and the motivation and revenue was always being watched. Timely paperwork submitted to our corporate office and any other questions that the customer might need answered. Negotiated contracts, and cancellations.

Nov 1995 -Feb 1996 Information Source, Inc; Clark NJ

Consultant - Customer Service Administration

Accountable for consulting with the coordination of corporate customer

Base involving, auditing telephone bills, tariffs, ordering new lines and systems negotiating new contracts and handle all repairs, and requests

of that nature.

May 1973 - July 1995 New Jersey Bell, (AT&T) Information Services, Nynex Mobile

(Service Bridged) Nynex Mobile Communications, Orangeburg, NY

1985-1995 Branch Manager - Cellular Center & Corporate Location

Primarily responsible in coordination of the Cellular Center operations

Managed all employees and administrative operations Servicing Major Accounts on One-On-One Basis Hiring and interviewing prospective employees, administrative and technical staff

Responsible for managing all financial and budget process

Managed and Forecasted all Inventory POS System for Location.

Supervised technical staff Promote and motivate employees to keep customer satisfaction high, Project Manager for problem issues, out of the Corporate Office, Customer Service, Inventory and other important issues.

1983-1985 American Telegraph and Telephone (AT&T); Parsippany, NJ

Service Manager - Support Services

Implemented methods and procedures development for support groups

Coordinated and developed new forms for usage in corporate functions

Responsible for the Executive Area with President, Vice President, and Attorney.

High profile area of the Company, expertise a must in greeting Executives.

Responsible for all trip schedules, reservations, and Airline liaison and other Upper Echelon of the company.

1982-1983 American Telegraph and Telephone (AT&T); Parsippany, NJ

Word Processing Operator

Specialized in WANG product operations

Worked as an auxiliary supervisor.

1973-1982 New Jersey Bell; Maplewood, NJ

Service Analyst - Yellow Pages Advertising

Worked for Customer Relations Manager

Managed delinquent accounts (A/R)

Handled specific issues with trademarks for RCA, IBM, Beneficial and

Others.

EDUCATION

BLS CPR/AED/First Aide Healthcare Provider

Direct Care Worker DCW/Synergy

Chrill Home Care CHHA Certification

Onsite Insurance School Life & Health

Berkeley Secretarial Business Administration

Caldwell College Course in Medical Terminology

AT&T Intro to UNIX

For Managers

Performance Documentation

AT&T Q-One Training

NYNEX Manager Certification

Performance Qualification

Integrity Selling

COMPUTER SKILLS

Windows 10

Microsoft Office, Word, Excel, Outlook, some Access, Lotus Notes, some Power Point

Platinum, Goldmine, OREO, PISCES, CREST, RCS, Polaris, AS/400, MAS90, QuickBooks, Crystal Reports, some work with EDI CRM

Internet Savvy

Reference upon request

Contact this candidate