Jerry T. Carter

New Britain, CT ad0or1@r.postjobfree.com 860-***-**** (mobile)

PROFILE

Outstanding professional with 25 plus years of diverse experience. Regarded as an energetic and upbeat team player with a strong ability to build collaborative relationships. Recognized for having outstanding communication and interpersonal skills with an innate ability to motivate others. Looking to join a strong, creative organization that cares about its employees and continues to grow in the marketplace. QUALIFICATION SUMMARY

● Change & Risk Management

● Release Management

● Production Availability

● SLA Management

● Crisis Management

● Problem/Incident Management

● ITIL V3 Certified

● Process Improvements & Best

Practices

● EPIC Super User

● EPIC Reporting

● M&A Process Integration

● TapRoot – Root Cause Analysis Training

● Six Sigma Methodology

● Project Management & Operational

Readiness

● High Performance Teams

● Cross Functional Collaboration

● Leadership Development 1: Leading People

Through Teamwork

● iPhone (Apple) Technical Support

● Data & Call Center Operations

● Mission Control

● Supervisor Excellence

● Emotional Intelligence &

Optimizing Performance

● First Line Supervisor Training

● Thoughtful Leadership

● PMT (Physical Management

Training)

● First Aid and CPR Certified

● CIAC HS Coaching Certified

● Therapeutic Crisis Intervention

Certified

PROFESSIONAL EXPERIENCE

Hartford Healthcare at Home, Wethersfield, CT, Operations Specialist December 2020 - October 2023

● Orientation of temporary staff to support projects such as Epic Go Live Cutover and Homebound Vaccination program.

● Support, schedule and manage of HHCAH Homebound Vaccination program for 1st booster vaccinations. Worked with the Center for Healthy Aging to schedule Covid booster vaccinations for homebound patients.

● Called homebound patients for vaccination precheck to ensure visiting nurses can make visits for covid vaccination shots.

● Orientation roll out of 120 iPhones (Apple) and the new application Carewatch Go and Kronos for Home Health Aides. The iPhone rollout included Email, Safe Pass, Zoom and Imprivata ID. I also orientated Home Health Aide new hires.

● Supported trouble shooting for iPhones (Apple). Created help desk tickets and followed up with the IT Dept until issues resolved.

● Orientation roll out of Rover (EPIC Mobile App) for the entire Homecare agency. Home Health Aides, nurses, clinicians, therapists and admin staff.

● Meet nurses/clinicians in the field and regional offices to troubleshoot technical issues with the iPhone.

● Facilitated and supported the Covid & Daily Stats conference call with Regional Directors and VP’s.

● Facilitated and coordinated Standards Committee meeting to approve Standard Work for Homecare.

● Supports and manages the PPE inventory management program. Initially saved department money using the Lean process.

● Run EPIC Weekly Reports, TPE Daily Reports and Deficiency Reports for Regional Directors to review. Coach Carter’s Apparel, LLC, New Britain, CT, Owner April 2014 – March 2022

● Founded a limited liability company catering towards custom athletic gear including screen printing and embroidery.

● Continuously working to increase and build clientele, marketing strategies as well as non-profit work, providing gear at discounted prices.

● Completing orders including: laser printing, heat press, adhesion and packaging.

● Custom designs require use of digitizing software as well as Photoshop.

● Opened store front in downtown New Britain complete with mens, womens & youth apparel. Pratt and Whitney, East Hartford, (Vanes), Senior Supervisor August 2016 – June 2018

● Excellent leadership, communication, problem solving, analytical, prioritization and multitasking skills.

● Ability to collaborate with all levels of management and communicate effectively with peers, customers and clients.

● Strong understanding of SCM (Supply Chain Management) and managed production support of ERP systems.

● Working knowledge of continuous improvement principles (e.g. lean manufacturing, ACE, QCPC)

● Conducts Point Of Generation Inspection Checklist on all waste stations in the department.

● Comprehensive management and delegation skills (currently: 20 – 30 direct reports).

● Experience interviewing & recommending the hiring of hourly employees (Inspectors & Air Cell Foil Operators). 1

Aetna, Hartford, CT, (Production Services), Software Configuration Management July 2012 - December 2013

● Directed multiple processes for creating backup and test files to ensure HIPAA compliance and standards were being met.

● Maintained a high level of quality assurance and audit controls, which supported all of Aetna’s business both onshore and offshore.

● Managed all Remote Desktop applications, Unix, Datastage and Clear Case to maintain code asset and currency.

● Worked with cross-functional teams to ensure correct code versions were being backed up and migrated as appropriate. Maintained sound judgment and strong cross-functional analytical ability.

● Served as the liaison between business, IT and operations ensuring that all teams maintain a cohesive relationship. Aetna, Middletown, CT, (Production Services), Change Manager (WAH) April 2009 - July 2012

● Collaborated with Change Scheduler portfolios in the scheduling of all application/infrastructure/facility changes across all environments/platforms for Aetna and affiliate data centers and field offices in the US and Internationally.

● Ensured that all changes met quality standards and audit control as well as the ability to maintain co-existent processing of changes in the same environments and not affect business availability. Facilitated CAB & Manager Review Meetings.

● Worked with the project team as Enterprise Change Management focal point in the acquisition and conversion of the Change Management tool from Infoplex (IBM) to BMC (Remedy). Delivered the project ahead of schedule with additional $150K in annual cost savings.

Aetna, Middletown, CT, Project Manager/Sr. Production Control Analyst (WAH) May 2005 - April 2009

● Manage teams to be responsible for the day to day execution and reporting the project to ensure meeting deadlines according to plan.

● Supervised the nightly processing of all batch/online and release related activities for over 1150 applications. Certifying that all online availability was met on a daily basis while maintaining the integrity of all data center components, their maintenance schedules as well as their version upgrades.

● Directed the interaction of all Aetna Development teams/hardware & software engineering, as well as data functional support teams during the overnight processing. This included all production domains including, but not limited to; Claim, Provider, Member, Plan, Medical Management, Corporate and Government Contracts. This function also saved Aetna $250K in overtime expenses yearly, while providing a Work-Life-Balance to Production Support Analysts who were on-call 24 X 7.

● Managed numerous integration processes for Aetna M&A’s into the production environment, including: Prudential Health Care, Strategic Resource Company, Schaller Anderson, Meritain Health, Broadspire, Active Health Management and Coventry.

● Directed the end-to-end operational orientation of new and existing technology in all facets of infrastructure and application upgrades and maintenance configurations according to the Aetna Project Life Cycle (APLC).

● Managed project and implementation support for all desktop, midrange, mainframe and multi-tiered application implementations and upgrades supporting all of Aetna’s lines of business.

● Created and facilitated Software Architecture Design (SAD) review meeting which took place prior to the pre-deployment phase of all projects.

Aetna, Middletown, CT, Operations Specialist & Production Control Analyst November 1989 - May 2005

● Managed Claim and Medical Management domain’s batch processing and facilitated application outage recovery conference calls to restore service.

● Identified gaps and issues at Root Cause Analysis meetings to track and correct scheduling errors in applications batch flow.

● Met with development teams to verify QA and test environment sign off before moving any code to production environment to ensure compliance to HIPAA regulations.

PROFESSIONAL DEVELOPMENT & TECHNOLOGY

● Windows-7; Windows XP; M/S Office; Excel; Word; PowerPoint; Access; Vizio;

● Working Knowledge - SharePoint; Websphere; UDB; Oracle, MQ; Sybase; SQL; TCP/IP; VPN; TSO; Clearcase; Datastage; Quickbase; Cognos, Batch Scheduler, IBM Infoplex, BMC Remedy, ServiceNow & Unix.

● Applications Supported - Claims, Acclaims, Aeppays, ECR, IPS, IQS, Salesforce, CATS, ASRX, BAES, ACAS, EPSM, WebSphere, Data Warehouse, PeopleSoft, SAP and EPIC. EDUCATION

New Britain High School, New Britain, CT

Charter Oak State College, New Britain, CT - Business Administration AWARDS

Aetna AIM/ASD Diversity Forum – Employee of the Month,1999 Aetna Way Excellence Silver Award – Leadership, 2004 Arthur Ashe Voice of Conscience Employee Award Finalist, 2005 100 Men of Color Award – Community Service Award, 2016 NAACP Community Service Award - 2018

2

Contact this candidate