Human Resources Operations Management
Resume:
Aasa McManus
Qualifications Profile
Diligent and driven Business Support Manager who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management, and organizational skills. ****.*******@*****.*** 240-***-**** Waldorf, Maryland linkedin.com/in/aasamcmanus SKILLS
Customer Service Team Management Client Relations Human Resources Policy Development Customer Care Conflict Resolution Continuous Improvement Project Coordination Operations Management Proficient with Microsoft Office Suite and Adobe Acrobat Pro EXPERIENCE
Medical Staff Coordinator Contactor
Inova Alexandria Hospital
02/2023 - Present,
Manages, supports and maintains credentials files on all medical staff members and advanced practice providers Consults and works with other hospital departments to coordinate process. Assures compliance with regulatory requirements and accrediting body standards, Bylaws and policies. Consistently reviews regulatory requirements, accreditation body standard, Bylaws and policies to maintain current knowledge. Appropriately identifies extraordinary information, time gaps and potential discrepancies and adverse information. Assists with high priority applications to expedite processing. Maintains and verify "Observership" applications and department call schedules on Xtend. Consults and works with hospital departments to coordinate changes.
Assists with departmental special projects.
Maintain confidentiality regarding legal matters, privacy issues, information technology, and data integrity. Maintains current knowledge of and assures compliance with regulatory requirements. Supports other projects and duties as assigned.
Achievements/Tasks
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EXPERIENCE
Contract Client Care Specialist
Children's Milestone
01/2021 - 10/2022, Greenbelt, MD
Implement patient-centered models for individual and families of all ages and genders providing analysis, data, and administrative support.
Assist with written service plan, incorporating input from service recipients, clearly suggest clients' problem areas/needs. Facilitate team meetings to enlist existing supports in determining and meeting service objectives and to identify additional resources/supports.
Document case activities for clinical and billing purposes. Participate in Child Specific Team, Family Assessment, Planning Team and other types of interdisciplinary programs, diagnostic care, or planning.
Assess behavior health crises to reduce risks.
Collaborate and coordinate with other case involved service providers and professionals such as school personnel, social workers, and speech therapist.
Prepare progress reports as required by referral source or service purchaser. Apprise clinical supervisor of work load, case activity, service barriers and procedural problems during staff and one-on-one meetings.
Business Support Manager
Inside Out Services LLC
01/2017 - 08/2019, Silver Spring, MD
Manage five (5) technicians responsible for accounts in Northern Virginia, Maryland, and DC grossing roughly $500,000 a year.
Monitor priorities, managed time, resources and balanced competing demands to ensure work is completed. Recommend changes to company policies and procedures applying continuous improvement methods; followed up with customers to track satisfaction – 90% or better rating. Track status and project schedules weekly and quarterly using word processing software and Excel spreadsheets. Focus on customer experience and customer satisfaction; utilized best practices, training, and coaching to handle customer and employee complaints and queries.
Delegate the organization of hardcopy documents into electronic format. Validate incoming shipments and documentation for stock number, quantity and condition information; performed quality assurance of inventory and location when stowing material by verifying counting stock. Utilize automated tools to examine human resource and talent management gaps/needs; recruit, interview, and select the best qualified candidates.
Perform high level accounting classifying and processing accounting transactions; maintained and reconciled accounts. Achievements/Tasks
Achievements/Tasks
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EXPERIENCE
Customer Support Analyst
Marriott
07/2016 - 09/2017, Bethesda, MD
Perform hotel operations, functional, and technical support servicing 26,000+ patrons a year; Service Providers documenting case notes using the MICROS OPERA Property Management System (PMS) and Marriott Automated Reservation System for Hotel Accommodation (MARSHA). Implement a numeric labeling system to decrease restocking time. Utilize business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Utilize computer programs such as MICROS OPERA PMS (Property Management System) and MARSHA (Marriott Automated Reservation System for Hotel Accommodation). Support the external affairs team with analysis, research, planning, and coordination for policy-based campaigns; maintained data and statistical reports demonstrating compliance with policies and procedures. Contract Client Care Specialist
Victoria Transcultural Clinical Center
04/2016 - 08/2016, Fairfax, VA
Implement patient-centered models for individual and families of all ages and genders providing analysis, data, and administrative support.
Support a case load of approximately 3- to 4- weekly clients providing strategic and functional individual and family counseling.
Document case activities for clinical and billing purposes. Assist with written service plan, incorporating input from service recipients, clearly suggest clients' problem areas/needs. Facilitate team meetings to enlist existing supports in determining and meeting service objectives and to identify additional resources/supports.
Prepare progress reports as required by referral source or service purchaser. Participate in Child Specific Team, Family Assessment, Planning Team and other types of interdisciplinary programs, diagnostic care, or planning. Collaborate and coordinate with other case involved service providers and professionals such as school personnel, social workers, and speech therapist.
Apprise clinical supervisor of work load, case activity, service barriers and procedural problems during staff and one-on-one meetings.
Achievements/Tasks
Achievements/Tasks
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EXPERIENCE
Business Operations Coordinator
Maxim Healthcare Services
06/2015 - 04/2016, Silver Spring, MD
Manage a full range of program operations in accordance with Medicaid and Department of Social Service guidelines. Responsible for data collection, administrative record keeping, and monitoring patient and program clinical indicators, thresholds and performance measurements.
Assist in increasing company's revenue by decreasing overtime and managing pay rates. Review medical records and report appropriate information to nurses.
Maintained confidentiality regarding legal matters, privacy issues, information technology, and data integrity. Collected information needed to develop corporate procedures and recommend organizational changes to the Director. Work closely with Registered Nurses, Licensed Practical Nurses, Certified Nursing Assistants, and business liaisons from various functional teams to identify and maximize opportunities and healthcare services. Fulfill a communications framework to drive healthcare operations transformation; optimized the use of different data technical models to enhance the value of healthcare tactics. EDUCATION
BS in Psychology
Stevenson University
08/2010 - 05/2014,
LANGUAGES
English
Native or Bilingual Proficiency
Spanish
Limited Working Proficiency
Japanese
Elementary Proficiency
Achievements/Tasks
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