Customer Service Business Management

Richmond, VA *****

Mobile: 804-***-****

Email: **************@*****.***

Antonio L. Bennett

I am an ambitious, service-oriented individual looking for an opportunity to excel. I have been recognized for my versatility, ability to handle multiple tasks and overall committed to servicing responsibilities for the client. I work well under pressure; deadlines etc. and firmly believe in the team concept for success. I take great pride in all that I do and expect to succeed in any given task.

EDUCATION

Beta Tech, Richmond, VA

Associate in Arts and Sciences in Business Management, 2006

J. Sargeant Reynolds Community College, Richmond, VA

Associate in Arts and Sciences in Business Administration, 2007

PROFESSIONAL EXPERIENCE

Bennett’s Home Improvement

Owner/Operator/Contractor, Richmond, VA (January 2000- present)

Meet with clients to determine various remodeling and home improvement needs, including providing detailed cost estimates of installation, labor and materials.

Perform remodeling of residential bathrooms, kitchens, foyers, hallways, flooring - including framework, installation and finished carpentry.

Experienced in extensive home improvements and lawn care.

Moderate electrical, plumbing and carpentry experience.

Experienced in drywall repair/installation, painting and duct installations (HVAC)

T-Mobile

Customer Service Account Associate, Richmond, VA (December 2022 – April 2023)

Provided effective and timely resolution of various customer inquiries and concerns.

Established customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.

Delivered exceptional customer service using resource documentation for reference and the automated and training tools provided.

Exceeded department productivity and quality standards.

Completed training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

Anthem

Customer Service Advocate, Richmond, VA (September 2019- March 2021)

Provided top-tier customer service when explaining benefits, solving claim concerns, locating specific providers, via telephone calls, online chats or e-mails.

Served as a trusted advisor and educator on health care related inquiries.

Utilized resources to resolve the needs and expectations of internal and external customers.

Researched and proactively resolved our members and/or providers questions and concerns using computer-based resources to find answers.

Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, locating specific providers, via telephone calls, online chats or e-mails.

Utilize resources to investigate, understand and respond to the needs and expectations of internal and external customers.

Amazon

Assistant Learning Coordinator, Richmond, VA (April 2017 – May 2019)

Promoted to Ambassador after 2 months of employment by leadership.

Responsible for assisting in training new package handlers on job functions and proper use of warehouse equipment. Provides best practices in loading, unloading and scanning techniques to ensure efficient and safe movement of packages through the operation.

Recognized continually by peers and management for exceeding productivity standards as well as going above and beyond normal job functions.

Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner.

Ingenco

Materials Coordinator, Richmond, VA (October 2011 – May 2016)

Primary duties were to serve as the coordinator/back-up to the Lead Purchasing Manager.

Coordinated and expedited flow of materials, parts, and assemblies between sections or departments, according to production and shipping schedules or department priorities, and compiles and maintains manual or computerized records.

Reviewed production schedules and related information and confers with department supervisors to determine material requirements to identify overdue materials and to track material.

Assisted with arranging in-plant transfer of materials to meet production schedules.

Assisted with examining material delivered to production departments to verify conformance to specifications.

Moved or transported materials from one department to another, manually or using material handling equipment.

Requisitioned material and establishes sequential delivery dates to departments, according to job order priorities and material availability.

Examined material delivered to production departments to verify conformance to specifications.

Compiled and maintained manual or computerized records, such as material inventory, in-process production reports, and status and location of materials.

SKILLS

Exceptional phone and in-person communication and organizational skills.

Strong attention to detail.

Excellent communication skills and proven ability to deliver excellent customer service both internally and externally.

Intermediate knowledge of Microsoft Office Applications, including Outlook, Word, XP, Excel, Lotus

Willingness to learn new applications.

General office/clerical skills including business telephones, fax, photocopier, filing, etc.

Experience with warehouse equipment, including fork-lift, pallet-jack and scanning equipment.

Contact this candidate