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Customer Service Assistant Manager

Location:
Skokie, IL
Posted:
October 28, 2023

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Resume:

Francis LeBeau

*** *. ******** *******

Chicago, IL 60657

312-***-****

ad0oqf@r.postjobfree.com

PROFESSIONAL EXPERIENCE AND SKILLS

20+ years of experience in the wine business as a wine distributor, wine supplier, sommelier, and customer service professional.

In-depth global wine knowledge including production.

Extensive global winery visits and market work-withs with winemakers and principals.

Build distribution for brands and items to achieve sales goals.

Analytical skills for creating and producing action plans for territories, accounts, products.

Strong presentation and communication skills, gaining trust, closing, and follow up.

Exceptional reputation, passionate, honest, results oriented.

Provide professional customer service skills.

Excellent team player.

GEORGE TROIS/ABOYER (9/2021-4/23)

Wine Director and Sommelier

Service, selection, purchasing and education for this award winning French restaurant.

CONNOISSEUR WINES (4/2017 – 4/2021)

Sales Associate

Rebuilt territory in accounts sold, distribution, cases, and dollars.

2018 grew territory by 1005 cases which was a 74% case growth and a 74% dollar growth of while maintaining average case cost.

Extensive distribution growth per each supplier.

VIN DIVINO (2/2014 – 9/2015)

Central Division Manager

Re-established brands in multiple markets with new distributors and sales forces. Markets include Illinois, Indiana and Michigan.

Create and implement new sales and marketing tools for three new distributors in three different markets.

Prepare RAD sales history for distributors.

Negotiate and implement distributor deals.

Build rapport with distributor senior management, managers and sales teams.

Maintain relationships in home market.

Attend trade shows, general sales meetings, portfolio reviews and portfolio trainings.

Coordinate and execute all supplier and company visits to market.

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Francis LeBeau Resume

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VINTAGE, A WINEBOW COMPANY/WINEBOW (7/2010 – 9/2013)

Divisional Sale Manage, Brand Manager

Led direct reports to yearly sales of over $8,000,000.

Built brands, increased points of distribution, gross profit, and $’s.

Assigned sales goals for distribution, cases, and $’s by territory

Led and directed team meetings, individual monthly business planning meetings/reviews, created target lists for distribution, cases, pre-buys, and allocations for all territories.

Built reputation of the distributor thru ensuring top quality customer service.

Created selling and educational tools, created a p.o.s. room.

Opened new market in Rockford.

SALPICON RESTAURANT, CHICAGO, IL (3/2009 – 7/2010)

Wine Director, Sommelier, Manager

Oversaw purchasing, pricing, sales, service, marketing and education for a 1500 selection wine list.

Hosted Charlie Trotter’s 20th anniversary party with guests and Chef’s from all over the world.

EDUCATION

Bachelor of Science, University of Wisconsin, La Crosse, Wisconsin, 1986

Certified Specialist of Wine-Society of Wine Educators

Master Court of Sommeliers, first level, completed February 2005



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