With over **+ years of experience in food and beverage management, I am confident in my ability to

contribute significantly to your team and deliver exceptional service to your establishment’s clientele. Throughout my career, I have honed my expertise by managing operations for both small and large- scale restaurants, as well as hotels. As the food and beverage manager at a renowned five-star hotel, I was responsible for supervising daily operations, creating and implementing budgets, designing menus, and maintaining excellent food hygiene standards.

My experience has also equipped me with strong leadership abilities, as I have effectively managed teams of up to 36 staff members while fostering a positive and motivating work environment. This has resulted in significant improvements in employee engagement, productivity, and overall satisfaction, ultimately reflecting in enhanced customer experiences. I am confident that my adaptability and commitment to exceptional service, along with my attention to detail, will make me an impressive addition to your esteemed organization. I am highly skilled in cost control, scheduling, and P&L management, all of which help to streamline operations and ensure profitability.

I hold a Hotel Diploma and am certified in HACCP. My continuous quest for professional development and excellence has helped me stay current with industry trends and enhance my skills, further driving my potential for success in this position.

Thank you for considering my application. I am excited about the opportunity to contribute to your organization’s success and would welcome the opportunity to discuss my qualifications further. Please find my resume attached for your review.

Sincerely,

Jitendra Singh Rawat

COVER LETTER

JITENDRA SINGH RAWAT

ADDRESS -

27/2N, SAINIK NAGAR UKHARRA ROAD,

BADRINATH COLONY, RAJPUR CHUNGI

AGRA U.P – 282001

E-MAIL –

ad0oq1@r.postjobfree.com

PASSPORT NO –

L1900067

CONT. INFO. –

+91-789*******

GENDER –

Male

ABOUT ME

Encouraging Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

WORK EXPERIENCE

General Manager of Operations

Beep Uncensored (Gastropub) Agra-November 2022- Current

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.

Trained, coached and mentored staff to support smooth adoption of new program.

Developed initial sales roadmaps and market strategies to promote successful product launches.

Identified and resolved unauthorized, unsafe, or ineffective practices.

Director of Sales - Heaven Event Planner (An Event Company) New Delhi - June 2022 - November 2022

Managed team of sales representatives, providing guidance, coaching and support.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Forecasted sales and established processes to achieve sales objectives and related metrics.

Established pricing strategies to maintain competitive pricing and maximize profits.

Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.

Assistant Food and Beverage Manager

Ramada Plaza By Wyndham Hotels

Agra - July 2019 -June 2022

Resolved customer complaints involving food or beverage quality and service.

Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.

Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.

Maintained highest standards for beverage quality and service. ACCOMPLISHMENTS

Resolved product issue through consumer

testing.

Supervised team of 60 no's staff

members.

Used Microsoft Excel to develop inventory

tracking spreadsheets.

Knowledge how to work on

Micros/POS/Romeo and IDS software.

SKILLS

Quality Assurance

Financial Oversight

Employee Development

Business Forecasting

Customer Service Management

Revenue Generation

Employee Relations

Strategic Planning

Waste Management and Reduction

Special Promotions Planning

Performance Evaluations

P&L Management

Cost Control

Performance Improvement

CURRICULUM

VITAE

Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.

Developed ongoing training initiative to improve beverage knowledge of serving employees.

Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

Food and Beverage Supervisor

Novotel Hotel (Accor Group Of Hotels)

Saudi Arabia - January 2018 -January 2019

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Identified team weak points and implemented corrective actions to resolve concerns.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Worked with qualified chef to diversify menu with new offerings.

Planned operations to effectively cover needs while controlling costs and maximizing service.

Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Trained new hires in food handling and safety protocols to boost knowledge and performance.

Food and Beverage Supervisor

The Gateway Hotel (Taj Hotels)

Agra - October 2013 - January 2018

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Identified team weak points and implemented corrective actions to resolve concerns.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Food and Beverage Assistant

The Gateway Hotel (Taj Hotels)

Agra - October 2009 - October 2013

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Processed payments and provided receipts to establish proof of transaction.

Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Greeted and seated guests to provide friendly and welcoming experience.

Maintained clean and organized restaurant to comply with hygiene and health regulations.

CERTIFICATION’S

Certified with Train the Trainer Training

module.

Food safety and Hygiene training.

Fire safety training modules

Digital menu boards are an innovative way

to improve the guest experience at your

hotel. They can be used to provide

information about the hotel's amenities,

services and events. And, they can be used

to promote special offers and discounts. It's

easy for staff to update menus as new dishes

are introduced. There's no more worry of

paper menus getting lost or outdated, which

means less work for staff and when guests

have their meals delivered from the

restaurant, digital menu boards make it

easier for them to identify what they're

ordering. The best part? These digital

displays can also be customized with

photographs of dishes or restaurants' logos

and branding! The screens show full color

graphics that would otherwise only appear

on TV or on-screen media players like smart

phones or tablets.

Offer a ride-sharing program for guests who

are looking to save money on transportation

while they are staying at the hotel. This can

be done by partnering with a local ride-

sharing company or by setting up your own

program. Guests can sign up for the program

when they book their room and choose to

either share a ride with another guest or

have their own private ride. Ride-sharing is a

great way to reduce traffic and pollution

around your hotel, and it will also save

guests money. You can promote your ride-

sharing program by offering discounts or

other incentives for guests who participate.

Hotels that offer this service often see an

increase in customer satisfaction scores as

well as an increase in occupancy rates due to

decreased travel costs.

MAKING NEW IDEA’S

EDUCATION

June 2009

Completed Graduation B.Com

May 2006

Completed Intermediate

May 2003

Completed High School

LANGUAGE KNOWN

Hindi

English

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