RENEE BLAKNEY

WORK EXPERIENCE

Mount Auburn Hospital November 2022 – July 2023

Switchboard Operator/Receptionist

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls.

Supplied information to callers and record messages.

Operate communication systems such as telephone, switchboard, intercom, two-way radio, or public address.

Handled anywhere from 100-150 calls daily

Walmart October 2019 - Current

Cashier/Customer Service / Online Shopper

Experienced as cashier / front line customer service.

Greeted online shoppers and filling online orders etc.

Trained staff on how to improve customer interactions.

Provided accurate and appropriate information in response to customers inquiries.

Maintained a pleasant demeanor during all customer interactions

BNY Mellon Financial June 2016 - March 2017

Call Center Representative

Facilitated information on financial flow sheet logs.

Provided excellent customer service via high volume phone call

Maintained communication internally (account management, quality assurance and advanced training) to guarantee call center objections were met.

Properly directed inbound calls in phone queues to improve call flow.

Transcribe and reviewed database to achieve customer satisfaction

Maintained customer loyalty by placing follow-up calls to our clients who reported and needed leads and trades resolved - made changes to exceed customer satisfaction.

Updated information of customers or created new accounts.

Boston Check Cashers July 2011 - March 2016

Supervisor / Cash

Cashed customers check etc., made changes to exceed customer satisfaction goals, made reasonable

procedure exceptions to accommodate unusual customer requests, provided accurate and appropriate

information in response to customer inquiries.

Updated information for customers or created new accounts.

Handled cash vault, opened, and closed the store and arranged schedule for co-workers.

Marshals Department Store January 2009 - June 2011

Supervisor / Customer Rep

Customer Service Rep, cashier control of master cash, key carrier frontline - woman's department.

Always maintain up-to-date records.

Addressed customer service inquiries and concerns and complaints.

TLC Transportation Service January 2007 - September 2008

Driver

Always maintain up-to date records, use of walkie talkies, responsible for the well-being of adults and children in the safety of my van.

To and from their destination charted updated and kept all daily records for the month's activities.

Walmart June 2006 - February 2008

Supervisor / Cashier

Trained staff on how to improve customer interactions.

Provided accurate and appropriate information in response to customers and cashiering, layaway department.

Supervisor and maintained the front of the store my entire shift.

Chadwick's of Boston June 2005 - April 2006

Call Center Rep

Facilitated information flow between customer service, account management operations, quality assurance, and ad training payroll departments to guarantee call center objections were met.

Property directed inbound calls in phone queues to improve call flow.

Achieved customer satisfaction, exceeding corporate targets.

Customer loyalty by placing follow-up calls to our customers who reported and needed problems resolved.

EDUCATION

High School Diploma

Jamaica Plain High School - Boston, MA

SKILLS

Account management

Call Center Experience

Microsoft Word

Multi-line phone systems

Customer service

Warehouse experience

Front desk

Basic Computer

Typing

Excel

Cashiering

Leadership

Quality assurance

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