EMPLOYMENT HISTORY

Total Loss Claims Specialist

Crawford Catastrophe, Mobile — Oct, 2021 - Oct, 2023 Identified and assessed auto damage and informed clients about necessary repairs. Communicated with policy holders, clients, police, and necessary parties. Performed thorough inspection of vehicles and created appropriate estimates. Build and maintain relationships with body shops and automobile professionals to ensure efficient communication and negotiation of repair pricing and liability assessment. Aimed to provide clients with the highest level of customer service possible. Conduct research on market trends and competitor practices to identify opportunities for process improvement and cost reduction in total loss claims handling.

Develop and implement strategies to optimize the total loss claims handling process, including streamlining procedures and increasing efficiency.

Provide expert guidance and support to insurance adjusters and policyholders in the evaluation and settlement of total loss claims, ensuring fair and accurate compensation for the policyholders. Office Manager

State Farm, Mobile — Oct, 2017 - Oct, 2021

Implementing efficient office processes and procedures to improve productivity and streamline operations. Analyzing sales data to identify trends and opportunities for improvement. Monitoring office expenses and managing budgets to ensure cost-effectiveness. Coordinating and scheduling office maintenance and repairs to ensure a safe and functional working environment. Ensuring compliance with all relevant laws, regulations, and policies. Developing and implementing employee training programs to enhance skills and knowledge. Developing and implementing customer service training programs to improve customer satisfaction and retention. Answering customer queries and also mediating disputes with customers. Screening calls and emails to make sure all claims and customer inquiries are directed to the correct department. Claims Processor

Catastrophe Management Solutions, Mobile — May, 2013 - Oct, 2017 Maintains accurate and organized records of claim information and documentation for easy retrieval and reference. Ensures compliance with all regulatory requirements and company policies in the claims processing process. Conducts regular audits of claim files to ensure accuracy and completeness. Develop and implement efficient and effective claims processing procedures to improve productivity and customer satisfaction

Provide exceptional customer service to insured individuals throughout the claims process to ensure customer satisfaction and retention.

Maintain a high level of customer service by promptly and accurately responding to customer inquiries and concerns Collaborate with external vendors and service providers to resolve complex and high-value claims efficiently. SKILLS

Microsoft Excel

Expert

Ability to Work Under Pressure

Expert

Communication Skills

Expert

Microsoft Office

Experienced

Fast Learner

Expert

Leadership

Expert

Effective Time Management

Expert

Data Collection and Analysis Skills

Expert

Excellent Customer Service Skills

Expert

723 Amador Ave, Fairhope, United States, 36532 • 251-***-**** • ad0ond@r.postjobfree.com Dominique Hill

Claims Adjuster

29 years old

Experienced Claims Adjuster with over 9 years of experience in property and casualty insurance. Demonstrates a superior level of customer service and a strong commitment to resolving claims quickly and in accordance with company and regulatory guidelines. Proven track record in executing best claim practices and upholding industry and company ethics. Recently played a key role in the successful rollout of a new claim handling procedure and conducted training for colleagues. A problem-solver who is dedicated and self-motivated to deliver exceptional results in the field of claims adjustment.

EDUCATION

Associates of General Education

University of Mobile, Mobile — Aug, 2012 - May, 2016 High School Diploma

John L LeFlore High School, Mobile — Aug, 2008 - May, 2012 LICENSES

Licensed in TX, MI, IN, UT, WV, SC, NC, OR, WA, MI, OK, NH, KY, LA, MS & MN. LANGUAGES

English

Native

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