Alvera Robinson

**** ******* ****** 646-***-****

Brooklyn, N.Y. 11221 ad0omw@r.postjobfree.com

OBJECTIVE: To collaborate several years of both customer service and strong administrative roles; offering quality assurance, interpersonal skills, policy comprehension, executing deadlines, and enhancing customer experiences through company service plans. PROFESSIONAL EXPERIENCE

Weill Medical College-Billing department

04/12/22-5/6/23

Administrative Assistant/Account Revenue Specialist

● Documenting customer concerns, complaints, and concerns Manhattan. N.Y

● Acting as a liaison between pre-authorizations for pre-certion for medications, IVF, IUI treatment

● Documenting voicemails from insurance companies of updated patient’s information

● Verifying claim status from patient’s treatment and investigating claim denials

● Informing patients of treatment approvals, denial, or appeal status

● Handling invoices, insurance claims payments, and reimbursement,

● Disputing payments for deductibles, co-insurance, and contractual write off

● Assisting patients on how to destroy cryo storage for fertility

● Disputing payment of claims, adjustments,filing for appeals, uploading medical records New York Presbyterian-Out patient

01/02/22- 02/28/22

Registrar/Admin Manhattan. N.Y

● Assisting new patients with documents such as AOB’S and financial obligations

● Verifying patient information through EPIC’s system/updating personal information

● Running insurances every first and last day of the week

● Scheduling specialty appointments for oncology, REI, and urogynecology with required referral

● Assisting with referral appointments outside the clinic such as mammograms and transvaginal sonograms

● Scheduling OB patients with preferred medical doctors or nurse practitioners

● Assisting low-income patients with fee scale system per visits

● Placing patient names in labs for blood work, genetic testing, and vaccines Queens, N.Y

Medical Administrative/Receptionist

06/10/19-08/30/21 Fresh Pond Physical Therapy

Medical Receptionist

● Schedule appointments with patients including follow up appointments

● Act as support system for physical therapist when communicating patient health records

● Speaking to worker comp lawyer/adjuster for patient claims

● Documenting patient health information and updating health history records

● Verifying health insurance for patients to determine co-insurance, out of pocket payments, and deductibles

● Documenting injuries as well authorizing multiple visits for patients

● Documenting progress reports for insurance on online portals

● Marketing for company with client progress reports attached with business cards Dollar Tree Corp.

07/3/2015 – 5/12/2020

Brooklyn, N.Y.

Stock Clerk/Sales

● Answer customers' questions about merchandise and advise customers on merchandise selection.

● Stamp, attach, or change price tags on merchandise, referring to the price list.

● Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

● Compare merchandise invoices to items actually received to ensure that shipments are correct.

● Itemize and total customer merchandise selection at the checkout counter, using the cash register.

● Take inventory or examine merchandise to identify items to be reordered or replenished.

● Receive, open, unpack and issue sales floor merchandise.

● Clean display cases, shelves, and aisles.

● Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Administrative /Clerical

2013 – 2015 Medgar Ever College Brooklyn, N.Y.

2015 – 2016 New York City Metro Tech College Brooklyn, N.Y. 2018 Restoration Plaza Brooklyn, N.Y.

Administrative/ Clerical

● Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

● Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

● Compile, copy, sort, and file records of office activities, business transactions, and other activities.

● Compute, record, and proofread data and other information, such as records or reports.

● Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

● Complete work schedules, manage calendars, and arrange appointments.

● Review files, records, and other documents to obtain information to respond to requests.

● Data entry into custom program systems

06/15/18-05/10/19 (917) Dove House

Volunteers of America-GNY Queens, N.Y.

Case Manager

● Provide standardized assessments to individuals who have entered the shelter

● Obtain household verification and background checks as required

● Assess client’s housing and services need

● Identify immediate housing placement opportunities for clients

● Collaborate with area providers to coordinate necessary services

● Make referrals to case management, housing search support and other services EDUCATIONS

Brooklyn School for Music & Theater Brooklyn, N.Y. Sept 2009-June 2013

● Graduated with High School Diploma

York College Queens, N.Y.

2015-2018 Attended

● Liberal Arts & Social Services- some college credits Monroe College

2020-2023 graduated

● Associates of applied science under diagnostic medical sonographer Professional Skills

● The ability to collaborate and communicate with multiple parties at once, while executing current tasks

● A deep understanding of computer literacy formats such as Excel, Microsoft Office, Google calendar

● Basic understanding of interpersonal skills and social behavior

● Ability to demonstrate leadership skills under pressure and lead small teams if necessary

● Demonstrate proper organizational skills through filing oldest to recent data

● Can perform under stressful conditions with small amounts of time demonstrating time management skills

● The ability to problem solve small technical difficulties as well major in person situational issue through proper usage of customer service

● Basic EPICS system comprehension in regards to patient care unit, billing, and intermediate usage of medical terminology

● Understanding of patient advocacy for important appointments as well referral system

● Basic understanding of prior authorizations

Reference upon Request

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