John Joseph Dempsey, CSM, PMP

PROFESSIONAL PROFILE

Results-driven Information Technology Project/Program Manager with proven ability to manage dynamic technology projects with complex and large programs targeted to enhance and impact business growth. Meet end-user requirements, cost, and quality objectives through timely development and execution of information system functions, computer operations and programming systems.

AREAS OF EXPERTISE

Agile/Scrum

Planview/Clarity

Jira, Confluence

Agile Frameworks – Scrum & Kanban

Change Management

Excel/Visio/Power Point

Manage multiple client relationships

Risk Management

Resource Management

Program Management

Microsoft Project

Strategic Planning & Development

Planning and Organizing

SharePoint

CERTIFICATION: ScrumMaster (CSM)

CERTIFICATION: PMP

PROFESSIONAL EXPERIENCE

APEX SYSTEMS AT AHOLD DELHAIZE (Sr. Project Manager/Scrum Master)

Contract May 2019 – August 2023

As a Scrum Master I was responsible for ensuring a true scrum process over the course of a project. Hold together the scrum framework, facilitating the process for the organization, product owner and scrum team. Helping everyone on the team understand Scrum theory, practices, rules, and values.

Enforced Scrum principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.

Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.

Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.

Project Manager is responsible and accountable for the successful planning, execution, monitoring, control and closure

Adept at coordinating and managing multiple IT projects simultaneously.

Strong team-building and collaborative talents, including maintaining communication with stakeholders at multiple levels.

Able to define and initiate projects and assign project managers to manage costs, schedule and perform component projects, while working to ensure the ultimate success of various programs.

Can track and correct software customization defects via the use of SDLC

Responsible and accountable for the coordinated management of multiple related projects directed toward business and other organizational objectives.

Build credibility, establish rapport and maintain communications with stakeholders at multiple levels, including those external to the organization.

Maintain continuous alignment of program scope with strategic objectives and make recommendations to modify programs to enhance effectiveness.

Noteable Projects:

RBS ADUSA RELEX E2E Project

This was a two-year effort to integrate Supply Chain, to improve the current legacy systems which were inflexible, no control for inventory or ordering strategies. Multiple demands of management and teams using different tools created additional manual work.

Accomplishments:

Build end –to -end solutions and processes to drive the supply chain forecast and replenishment.

We unified the processes and shared practices throughout ADUSA

Created easier access to data and visibility with one central place to review e.g. total inventory levels.

Created less silos in the organization, leaning more toward “One set of numbers” thinking.

RELEX end-to-end solution also simplifies ADUSA current IT landscape and unified ways of working.

Perpetual Inventory Project

Currently, Ahold USA does not have a daily view of item level inventory position by store and warehouse and is not able to track daily inventory changes by store at item level which limits our ability to manage strategic merchandising, control shrink and execute pricing initiatives .

The goal is to implement perpetual inventory in legacy AUSA using the ACIS solution, already used by legacy DA, to enable the proactive management of item level inventory position with elements required to calculate inventory valuation using Average Cost Accounting, as a complete store rollout, including Non-perishable (NP), Fresh, Pharmacy and Fuel and Peapod.

Accomplishments:

Improved speed, accuracy, and visibility of shrink reporting at item level .

Improved DSD margins and reduced shrink by creating single source of inventory transactions to leverage for PI information for downstream systems (RBS, Supply Chain Systems, and Store Operations) ensuring inventory and shrink decisions are based on accurate data.

Leveraging detailed DSD planogram data and margin attributes at the item and store level to improve DSD margins .

Leveraging item level data and enhanced shrink reporting capabilities to improve awareness and accountability for shrink within the stores and Merchandising.

Integration Platform Modernizations Project

This project aim was at creating the foundation for modernizing and standardizing the integration tooling and platform across the Ahold Delhaize Banner. This project will provide centralized services for Agile development, consolidation, enhancements and maintenance of the Integration Platform and DevOps tooling. Additional goal is to explore, adopt and enhance our capabilities in self-service development and monitoring by tools such as AKS, Kafka, AMQ and standardize the enterprise MFT capabilities.

Accomplishments:

Azure OpenShift DR

APM monitoring for Azure Service Bus

QBuster API

PDL-Ecomm DTA cutover to OCP4.8

MuleSoft ELK Visualizations & Indexing

Blade Integrations in OCP$

Jenkins CICD Pipeline

MuleSoft Connect with GSO/AHNL

Integration C4E and Automation Project

This effort is to expand integration Self-Enablement capabilities and further developing our “Community of Practice” efforts. The goal is to enable application development team to less dependency on the Central Integration team thus improving the pace of delivery with the Self -service Model. This project will also focus on operational improvements while implementing Continuous Integration/Deployment across the integration tooling landscape.

Accomplishments:

WEB Offer API

Munit Implementation

SNOW Integration

EAM-Coupa Proxy API

NextGEN POS TLOG API

Food Lion Mobile APP

Hannaford UXAPI

VMDM Walker AP/AR

Omnichannel Contact Center & Copient API

CONCENTRIX (Sr. Project Manager/Scrum Master)

Contract May 2018 – May 2019

As a Certified Scrum Master and my experience with the Agile process I have been training and coaching the PMO here at Concentrix.

Project Manager is responsible and accountable for the successful planning, execution, monitoring, control, and closure

Prepare project documentation, deliverables, finances, resource allocations, and status

Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution

Develop strategy and architecture for clients in alignment with business plans

Collaborate with participants to determine project timeline

Account for complete project lifecycle from inception to closure

Ensure that the project team understands all aspects of the prime contract relating to their respective responsibilities, and demonstrate a thorough understanding of the prime contract checklist and organizational structure

Negotiate, analyze, and prepare purchase order agreements, subcontracts, and cost control budgets

Effectively communicated project scope, schedule, and budget with both customers and contractors.

Tracked and communicate project status to stakeholders and investors through weekly excel reports.

Facilitated weekly conference calls with contractors and suppliers to review goals and project progress.

APEX SYSTEMS AT CHARTER COMMUNICATIONS (Scrum Master/Sr. Project Manager) Contract December 2017 – May 2018

As a Scrum Master I was responsible for ensuring a true scrum process over the course of a project. Hold together the scrum framework, facilitating the process for the organization, product owner and scrum team. Helping everyone on the team understand Scrum theory, practices, rules, and values.

Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

Facilitated team and cross-team Retrospectives to build good working relationships among the 7 agile teams across 3 states.

Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs

As the project manager was responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.

Manages day-to-day operational aspects of all assigned projects, primarily driven by escalationsand gains consensus from stakeholders to ensure successful implementation.

Establishes project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools.

Meets with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.

Responsible for handling multiple projects simultaneously.

Tracks costs and performance, service levels and other metrics required to ensure project goals and objectives are met.

AMERISOURCEBERGEN / LASH GROUP, (Project Manager/Scrum Master) Contract May 2017 – October 2017

Managed and directed all aspects the FDA new drug launches to ensure that they are on time and on budget when delivered.

Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects

Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members

Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance

Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management

Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team

Successfully launched the new FDA Tremfya

Provides timely and concise communications to functional leadership regarding project status and pending issues.

Provides overall financial direction for the projects to manage the development of budgets, controls and measurements to monitor project progress.

OPTUM TECHNOLOGY, (Scrum Master /Sr. Project Manager) July 2011 – April 2017

As Scrum Master facilitated the daily stand-ups and scrum ceremonies for two scrum teams. Work closely with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings, track burn down, issues and work with component teams to resolve issues.

Improved team velocity by incorporating capacity planning into sprint planning sessions.

Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within UnitedHealth.

Responsible for two Agile Scrum teams and maintained task board and produced daily burndown charts.

Successfully guided three development teams through transition from waterfall to Agile development.

Coached team members on Agile processes and facilitated planning meetings and retrospectives.

Removed impediments and protected team members from interruptions and distractions to maximize productivity. Worked closely with Product Owners, coordinating product backlog grooming and story estimation.

Managed and directed all aspects of the million-dollar A&D Waterfall/Agile projects for the COSMOS, Claims Highway and CWD applications.

Utilize and apply an understanding of budgeting, project management and resource management to assigned project

Demonstrate presentation and written communication skills, including proposals, policy and document writing

Apply strong facilitation and negotiation skills to lead project meetings, achieve project results and manage vendor relationships

Monitored and evaluated project resource needs ensuring the continuity of projects and timely communication to stakeholders

Reviewed and analyzed reports about format, distribution, and purpose, identified problems and improvements, develop solutions or alternative methods of proceeding

Partner with client to identify critical audit components and an implementation strategy.

Provide training webinars for client benefit representatives.

Establish and manage project timeline within scope of contract.

Liaised between clients and developers on feature requests

Proactively addressed potential issues that may affect the system and worked with developers to resolve the matter

Built solid client relationships by accurately understanding and addressing their needs in a timely manner

BLUECROSS BLUESHIELD OF SC, (Project/Program Manager) August 2007 – July 2011

A $120 Billion-dollar Commercial Strategic Development.

Claims Strategic Program

Managed work efforts of multiple functional resources without direct control through the project plan. Developed documentation, monitors, and reports project status. Initiated and maintained reporting relationships with project stakeholders to coordinate efforts across multiple business units. Monitored project performance to maintain the quality of services, deliverables, and content. Collaborated and communicated with other project managers and leaders to coordinate cross-project initiatives and activities. Managed project risk through comprehensive mitigation assessment and planning techniques. Assisted in the development of project budgets in compliance with the company’s financial practices.

Improved accuracy and maintainability of EOBs, remits, checks, electronic remits and financial reporting.

Reduced operational workarounds for claims with high charges and deductibles.

Reduced start up effort for new business through multi-payor functionality.

Allowed flexibility to current LOB’s to pursue specific business goals and product offerings via multi-payor functionality.

Reduced the start-up effort for new business through multi-payor functionality.

Enabled LOBs to pursue specific business goals and product offerings.

Reduced operational workarounds and improved speed to market.

Improved segregation and security of data access at the payer level.

AHOLD INFORMATION SERVICES, Greenville, SC December 1999 – August 2007

A $56B international food provider employing over 240,000 associates globally

Planogram Driven Authorization (Project Manager)

Manage software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.

Added Web functionality to assist in the Planogram and the Computer-Assisted Ordering process to keep the two applications in sync.

Saved over $300,000 per aisle in labor costs by developing a Reset process.

Increased reliability with the Maintenance process on the current Planograms for stores across the chain.

Reduced unusable inventory by comparing item data at the store level with that at the Planogram level.

Metrix Field Maintenance System (IT Manager/Project Manager)

Managed a team of 14 with 4 offshore resources and directed all project management functions of various moderately complex projects for the application.

Developed web screen that allowed the store vendors to access the site to request maintenance calls.

Developed of handheld wireless devices which increased productivity and lowered the cost.

Improved and increased the tracking of equipment service history and part usage system performance.

Lowered operating costs substantially with the new process of parts inventory management.

Improved the reliability of transmitting cost reporting, purchase order payment, store charges and general ledger transaction processing.

BI-LO Operation Company (Project Manager)

Directed cross-functional team activities to manage development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.

Managed the Plan-O-Gram project resulting in reduced waste, increased productivity and lowered the cost of printing shelf tags.

Managed the WIC (Women, Infant and Child) project, which substantially eliminating government fines and reducing reimbursement loses for all BI-LO stores.

Developed a Mentor program, which trained other associates in all phases of the methodology and concepts for design, programming, backup, and recovery.

Developed and implemented the Business System Services Operations procedures for BI-LO.

Established the Source Asset Management (SAM) Procedures for BI-LO.

EDUCATION

UNIVERSITY OF SOUTH CAROLINA AT SPARTANBURG

B.S., Interdisciplinary Studies, Computer Science

TECHNICAL ADDENDUM

DATABASES/OPERATING SYSTEMS: DB2, IDMS, IMS, INFORMIX DB, ISAM, PARADOX, QMF, SQL SERVER, VSAM, DOS/VSE, MS DOS, MVS, UNIX, WINDOWS 95, 98 and NT

TECHNICAL SKILLS: Microsoft SQL Server 6.5, Crystal Reports, TSO/ISPF, Dimensions, Microsoft Visio, Microsoft Excel, Microsoft Access, Microsoft Power Point, Microsoft Project, Microsoft Word, Microsoft Outlook, Endevor, ChangeMan, IBM Utilities and LOTUS NOTES

Development Applications: COBOL, COBOL II, UNIX, EASY TRIEVE PLUS and SQL

BUSINESS KNOWLEDGE: Banking, Retail, Insurance, Accounts Payable, General Ledger, Purchase Ordering, Pricing and Supply Chain,

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