Antoinette Mayzick

Administrative NCO - US ARMY NATIONAL GUARD

Goose Creek, SC 29445

ad0om2@r.postjobfree.com

843-***-****

Work Experience

Administrative NCO

US ARMY NATIONAL GUARD - North Charleston, SC

May 2009 to Present

Active Duty)

• Prepares and monitors requests for promotions

• Prepares and monitors requests for reductions, transfers, and discharges

• Prepares and processes requests for transfer or reassignment

• Prepares and maintains officer and enlisted personnel records

• Prepares orders and request for orders

• Processes personnel for separation and retirement

• Processes and executes Personnel Service Center SIDPERS level procedures and actions

• Prepares and monitors leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, legal, meal cards, training soldier support file, and unit administration Customer Service Technical Support

Comcast Cable - North Charleston, SC

December 2006 to May 2009

• Advanced troubleshooting of PC/Browser/E-Mail/Personal Webpage/Connectivity Firewall/Router/Hub problems and provide customer education.

• Maintain a working knowledge of Internet products and services. Be familiar with all advanced troubleshooting techniques.

• Provide a full range of customer service for Comcast High Speed Internet product in a prompt and professional manner.

• Requires listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.

• Strong interpersonal skills, with ability to work effectively within groups and teams. Punctual, regular, and consistent attendance required. Case Specialist

JK Harris & Company - North Charleston, SC

October 2005 to December 2006

• Handles all aspects of tax resolution production for approximately 200 -300 clients; Worked with the Internal Revenue Service and other state taxing authorities in effort to fulfill the contract for which the client engaged services with JKH & CO.

• Prepare government and state forms by transcribing information that client provides to negotiate settlements with the IRS; Actively work, maintain and track all assigned client cases.

• Maintain all client information in database on a complete, accurate, and timely basis; provide timely, courteous, and quality customer service with client my mail, phone, and email; Coordinate all client communications and follow-ups.

Customer Service Representative

Verizon Wireless - Columbia, SC

June 2003 to September 2005

• Extensive use of analytical and problem solving skills

• Research and resolve billing issues

• Responsible for inbound and outbound calls external customers

• Applying credits/Adjustments for customers

• Gateway to Verizon Wireless' products and services for 891,000 United States Postal Service employees'

• Registered 15,000+ Postal employees since May 15, 2003

• Responsible for inbound and outbound calls for internal and external customers

• Assist an average of 60 calls per day from internal and external customers requiring support for billing errors, new sales or upgrades, and employment verification to qualify for Postal discount program.

• Research and resolve billing issues pertaining to United States Postal Service employees

• Assist Postal Customers with account and discount coding in all Verizon billing systems

• Extensive use of analytical and problem solving skills Help Desk Analyst/Telecom Liaison

Bally Total Fitness - Towson, MD

January 1999 to October 2000

• Handle on an average of 75 - 100 calls daily from Clubs and the corporate offices

• Extensive use of AS400

• Perform internal and external technical issues

• Installation, maintenance, configuration and administration of LAN/WAN

• Install, configured and maintained Windows 9x, 2000, NT and XP applications

• Utilize Rumba 2000

• Coordinate Mac for PBX, Voicemail and analog phone lines

• Handle Converse system for recording and maintaining phone conversations Education

Master's in MS - Human Resources Management

Capella University - Minneapolis, MN

December 2018 to March 2022

Master's in Criminal Justice

Capella University

January 2015 to September 2017

Bachelor's in Public Administration

Capella University

2010 to 2014

Military Service

Branch: United States National Guard

Rank: Staff Sergeant

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