Workers Compensation Customer Service
Resume:
RYAN GALBRAITH
* ***** ****, ********** ******** R4J 1A5
*********@*****.***
PROFESSIONAL SUMMARY
During my 25 year career at the Workers Compensation Board (WCB), I have acquired exceptional organizational skills in addition to strong verbal and written communication skills. I pay attention to detail and have the ability to problem solve. I have the ability to work well under stress and can handle complex situations. I have good customer service skills, work well with others and have worked in a team environment for the last 25 years.
EXPERIENCE
FEBUARY 10, 1997 – 1999
RECORDS, WORKERS COMPENSATION BOARD
-SORTING, ATTACHING MAIL TO FILES AND DELIVERING THE FILES TO THE APPROPRIATE AREA THROUGHOUT THE WORKPLACE
1999 – 2000
ADJUDICATOR I, WORKERS COMPENSATION BOARD
-Determine what claims are acceptable and authorizes/denies entitlement to the compensation on an ongoing basis where required.
-Gathers, assembles, reviews, develops, and assesses information and opinions through written correspondence, in person interview meetings and telephone to establish initial and ongoing entitlement to compensation.
-Communicates with injured workers, employers, representatives, healthcare practitioners, and other parties (all stakeholders).
2000-2007
Adjudicator II, Workers Compensation Board
-Responsible for Adjudicating and managing the most complex claims in the Occupational Disease Unit (i.e. Psychological (stress/PTSD), fatality, dermatitis, heart attack, hearing loss claims etc).
-Determine what claims are acceptable and authorizes/denies entitlement to the compensation on an ongoing basis where required.
-Gathers, assembles, reviews, develops, and assesses information and opinions through written correspondence, in person interview meetings and telephone to establish initial and ongoing entitlement to compensation.
-Communicates with injured workers, employers, representatives, healthcare practitioners, and other parties (all stakeholders).
2007- 2022
Case Manager, Workers Compensation Board
-Identifies injured workers who have physical and/or psychological barriers to reemployment, provides appropriate support, guidance and facilitates referrals for professional services as required.
-Facilitates multi-disciplinary meetings between WCB internal/external resources to design and implement case management plans for complex cases.
-Promotes and supports workplace -based disability management programs.
-Collects, reviews and assesses claim information on a regular basis to establish a worker’s initial and continuing entitlement to benefits and services.
-Authorizes and communicates all entitlement decisions to the appropriate stakeholders in a professional and timely manner.
-Assesses the suitability of graduated or modified return to work programs; identifies return to work opportunities; negotiates the parameters of return to work programs with stakeholders; attends worksites to assess appropriate of proposed work alternatives either independently or in conjunction with other staff (i.e Rehabilitation Specialists, Vocational Rehabilitation Consultants) and monitors return to work programs once established.
-Develop, documents. Implements, monitors, and evaluates outcomes and revises case management plans. ex
EDUCATION
GRADUATED IN 1991
JOHN TAYLOR COLLEGIATE, WINNIPEG MANITOBA
1992
University of Manitoba
1993-1994
RED RIVER COLLEGIATE – 2 YEAR BUSINESS DIPLOMA
SKILLS
-Effective decision making and problem solving skills
-Strong verbal and written communication skills
-Ability to prioritize, organize, and multi-task
-Self-motivated and works well in a team environment.
-Works well under stress and can handle complex situations.
-Strong attention to detail
-Excellent customer service
-Ability to maintain effective working relationships.
REFERENCES
-AS REQUIRED
Contact this candidate