Retail Sales

Sales

Customer service

Keyholder with closing responsibilities

First Response Travel LLC (a Cruise Planners franchise) Dream Team Franchise owner

Travel insurance specialist

Sales and customer service

Technology-based travel advisor for many brands

Extensive social media experience

Executive Director

The New Non-Profit Institute (NNPI INC) is a 501(c)(3) public charity that helps volunteer and municipal organizations make use of systems and resources to which they already have access to successfully accomplish their missions in their communities. Volunteer mobilization, recruitment, retention, administration, finance, and operations are important to every organization and NNPI helps make use of technology to help accomplish these important tasks. The NJEMS Project was the first program of its kind, launched by NNPI to address issues with Emergency Medical Services in New Jersey by identifying the resources available to EMS and helping put them to work in an efficient and logical manner that enhances delivery of literally life-saving services to communities in the state. NNPI encourages professionalism and efficiency in every organization at every level, and promotes and defends the history and tradition of voluntary service to the community represented by the volunteer ambulance services that are part of the EMS system.

Founder, executive director

Consultant for other non-profit organizations

Expert in technology for non-profit and municipal organizations A technical professional specializing in educating, supporting, and managing the use of technology in the business enterprise, especially local, wide area, and internetworking. A wealth of experience making technology work for people and for business. An experienced technical, operational, administrative, and financial manager in for-profit, non- profit, and municipal organizations. Extensive educational and vocational experience in organizations of all sizes, with director-level experience in non-profit and municipal organizations for over thirty years with chief executive, chief financial, board, and chair roles. Adept at developing and implementing business processes, financial systems, and performance management.

Lawrence E. McPhail

PhD MBA EMT MBSE

Work Experience

Rustic West LLC

May 2022 - Sep 2022

Cruise Planners

98cruise.com

Jan 2020 - Current

The New Non-Pro t

Institute NNPI IN

Mar 2019 - Current

38 Evergreen Road

Sussex NJ 07461

ad0okq@r.postjobfree.com

linkedin.com/in/lmcphail

p-it.co/authorLEM

973-***-****

406-***-****

Priority IT LLC

Mar 2019 - Current

Technology Consultant

I started Priority IT as a consulting firm with my first client being ATS, acting as a Project Engineer. To date, virtually all of my IT work has been pro bono for volunteer and municipal organizations with my non-profit NNPI INC, The New Non-Profit Institute.

Priority IT LLC PHI BREACH COST CALCULATOR

Priority IT LLC BASELINE SECURITY ANALYSIS

Author, Priority Products Publishing

Dream Jobs: Getting Started as a Travel Photographer Dream Jobs: Getting Started as a Remote Worker

Glenwood Pochuck

Volunteer Ambulance

Corps

May 2017 - Current

Chairman of the Board of Trustees

EMT, crew chief, and Board of Trustees for GPVAC. Constitution and Bylaws committee chair. Interim Chief Financial Officer.

Sussex Tech PTA

Sep 2015 - Jun 2019

Past President

Atlantic Technology

Systems

Mar 2019 - Feb 2020

Consulting Project Engineer (Priority IT LLC)

Atlantic Technology

Systems

Mar 2010 - Mar 2019

Senior Systems Engineer

As Senior Systems Engineer for ATS, an IT Managed Services Provider (MSP) with over 20 years of experience helping small-to-medium sized businesses, I designed, implemented, integrated, and supported technologies such as Active Directory, server and storage platforms, backup systems, and HyperV and ESXi virtualization platforms. I worked closely with customers, vendors, and ATS technical staff to develop, review, and ensure that policies and procedures were implemented properly and in compliance with regulatory standards such as FFIEC, Sarbanes Oxley, HIPAA, PCI, GLBA, BASEL II, and others. I installed, configured, and supported servers, network equipment, network attached storage (NAS) systems, and associated equipment. I worked with customer IT staff and vendors to review current systems, make technical and process recommendations to identify and remediate issues, install, upgrade, and maintain software on server and client platforms, and plan and coordinate system utilization, capacity planning, and growth analysis. I work as part of a fast-paced customer-oriented team to provide remote monitoring, support, and remediation of customer issues, develop best practices, operational procedures, and design documentation with strong teamwork and project-related skills, excellent verbal and written communication skills, and multi-task planning and management of multiple projects with little supervision as both an independent and team producer under broad management direction, working after-hours and weekends as required to meet goals and exceed expectations. I remained current with relevant state-of-the-art technology, equipment, and systems and maintained, developed, debugged, and integrated internal tools and technologies to allow our company to provide world-class support and managed services, helping customers meet their regulatory requirements. Our SAFETiNET suite of services was designed to help keep IT infrastructure secure, reliable, and low maintenance at a predictable price. Dell

Nov 2008 - Jan 2010

System Administrator Analyst

Dell, 2009 - 2010

Dell acquired Perot Systems in November 2009.

Perot Systems, 2008 - 2009

Perot Systems acquired Tellurian Networks on November 14, 2008. At Perot Systems, I worked with EMR/EHR and EPM clients managing change in the form of updates, upgrades, support, and configuration of applications, servers, and networks.

Tellurian Networks,

Inc.

Sep 2003 - Nov 2008

Network Engineer

Technical Support Manager, 2005 - 2007

Developed documentation and procedures for change management, technical documentation for support procedures, and scheduled technical staff. Worked with vendor applications to manage transfer of information for escalation of tickets from our technical support staff to vendor support staff. Monitored adherence to service level agreements and created reports for management use. This position was in addition to my work as a network engineer, so I continued to perform the network engineering tasks as well.

Network/Systems Engineer, 2003 - 2007, 2008

Worked with hardware, software, and connectivity to design, develop, implement, and maintain solutions for customers ranging from simple DSL connectivity or a single colocated server to T1 and DS3 connectivity or multiple racks of servers in our data centers. Extensive use of Cisco switches, routers, and PIX firewalls, LAN and WAN configurations, remote access, firewall and VPN access, network load balancing, active directory, group policies, and other tools used regularly. Provided customer support in all aspects of the solution and served as a resource for customer IT departments managing the solution locally.

Sussex County

Community College

Dec 2001 - Aug 2003

CCE Coordinator of Technology

CCE Coordinator of Technology, 2001 - 2003

Overall responsibility for all technology curricula and technology services for the non-credit division of the college, Corporate and Community Education. Integrated course content, instructors, and equipment for all technology- related courses (Microsoft Office products, Oracle, Cold Fusion, Cisco, HTML, Microsoft .NET, SQL, and more) from introductory to advanced levels. I also taught courses, including Microsoft Office products and Microsoft Project 2000. Prepared course descriptions and assisted in developing the course catalog each semester, as well as advertising and promotions for all courses. I maintained, upgraded, and provided training for the student management system used by CCE and worked closely with the Director of CCE to provide custom training to local businesses and to market our catalog of courses to the community.

Cisco Regional Academy Coordinator, 2002 - 2003

As the main contact for the Cisco Regional Academy at Sussex County Community College, a responsibility that I held concurrently with my position as Technology Coordinator for CCE, I was responsible for contacting and working with all local academies, marketing the program to potential local academies, and maintaining both credit and non-credit courses (the Cisco CCNA program was co-listed as credit courses).

Butler Technologies

Jun 2001 - Dec 2001

Citigroup Global Help Desk

Client: CitiGroup Global Help Desk (Weehawken, NJ): Consultant to CitiGroup at the Weehawken Customer Care Center, offering technical support for remote access users, applications support, network (Novell) and mainframe password resets for multiple business units. "First call" responsibilities for all CitiGroup users globally, utilizing Remedy call system, Windows NT 4 user administration, Novell user administration, mainframe (GL) user management (password resets, "locked- out" users). Part of a small group of analysts trained for remote access support

(dial-up and VPN) for CitiGroup and Salomon Smith Barney users, supporting all elements of remote access and remote applications in secure environment. Westech Corporation

Jul 1987 - Jul 2000

Vice President of Sales and Marketing

Vice President of Sales and Marketing, 1995 - 2000 I was responsible for all aspects of sales and marketing, including advertising, trade shows, lead tracking, customer contact, and development, production, and distribution of sales documents, technical information documents, and sales tools such as our Internet web site, our demonstration products, and our customer satisfaction system. I was directly responsible for our web site, including HTML and CGI programming, using a variety of tools, including JavaScript, PERL, PHP3, MySQL, and third-party Java applications. I served as webmaster, in-house network administrator, and designed and developed extensions and enhancements for our Clientele customer satisfaction system in Microsoft Access. I also negotiated with vendors for pricing, delivery, and evaluation of hardware products, third-party software, and services for our customers, and participated in general corporate management, strategy, and direction.

Sales and Marketing Director, 1990 - 1995

I migrated to sales and marketing in the early 1990s, handling customer inquiries, working with vendors to provide technical and sales information on compatible hardware, handled all advertising, marketing, and trade show scheduling and presence. During this time, I brought the Westech Retail Management System to new markets via tradeshow appearances and trade journal advertising, handled all aspects of sales and installation, and continued to write software for speci c customer applications, conversions, and internal tasks.

Programmer, Customer Support, 1987 - 1990

I participated in the conversion of the popular Retail Management System from TRS-DOS (Tandy BASIC) to MS-DOS (Microsoft QuickBASIC) for the IBM PC platform. I provided customer telephone support and wrote custom program modules, converted existing program modules, and worked on customer system installations. During this time, I also attended various trades shows, annual meetings, and conventions, meeting with and provided technical sales information to customers regarding our software, compatible hardware, and answered preliminary sales inquiries and addressed customer’s technical concerns.

Sparta Ambulance

Service

Mar 1983 - Sep 2009

Chief Executive Officer, Captain

I served in almost every operational office including Captain, as well as on the Board of Trustees for the volunteer Emergency Medical Service provider for Sparta Township. Chief Executive Officer and Chair of the Board of Trustees in 2006, and as a two-term Chief Financial Officer, I administered a $145,000 annual budget for a volunteer organization with assets of approximately three-quarters of a million dollars. From 1992 through 2009, I served as a delegate to the New Jersey State First Aid Council, and served that organization as the recording secretary of the 12th District, NJSFAC (made up of 22 volunteer ambulance squads) for two terms. An Emergency Medical Technician for 25 years, I served as a Crew Supervisor and Training Crew Chief. I was also an NJ OEMS EMT Instructor

(1989-1994), a CPR Instructor for the American Heart Association (1990-1999, 2002-2003), a National Safety Council First Aid Instructor, and a Pre-Hospital Trauma Life Support (PHTLS) Instructor. Awarded Lifetime Membership in 2009 with my retirement from active service.

Diploma

Bachelor of Science, Management Science

Southern Methodist University

BSMS, Management Science

Activities and societies: IEEE, Kappa Sigma, KSMU

Management Science applies advanced analytical methods to make better decisions. It deals with developing mathematically-based models for planning, operating, and making choices. Management scientists work with both people and technology. The BSMS teaches team-working and problem-solving skills in a broad-based educational program for today’s job market and tomorrow’s leaders. Because of its generality, Management Science has a broad set of applications in all engineering disciplines and in the elds of business management, computer science, economics, nance, marketing, medicine, transportation, production, and statistics, for example. The methods studied are used extensively in business and governmental organizations. Management Science is sometimes called Operations Research or Industrial Engineering, but all refer to the same thing: The Science of Better.

Model-Based Systems Engineer - Architecture and Systems Engineering: Models and Methods to Manage ComplexSystems

MBSE Architecture of Complex Systems

MBSE Models in Engineering

MBSE Documentation and Analysis

MBSE Quantitative Methods in Systems Engineering Master of Business Administration

MBA - Master of Business Administration, Non-Profit/Public/Organizational Management

Activities and societies: University of the People Ambassador The University of the People Master of Business Administration offers a hands- on approach to both business and community leadership, as part of a cutting- edge and stimulating educational experience. The University of the People MBA instills the knowledge, skills, and attitudes needed to pursue personal and professional goals, as well as excel in today’s diverse organizations. Its graduates are positioned to thrive in business, industry, government, and non- profit management. University of the People considers both what applicants have achieved in the past and what the evidence suggests they have the potential to achieve in the future. In keeping with its mission, the University of the People admits students from all parts of the globe, creating a student body that mirrors today’s diverse society.

Education

Lenape Valley Regional

High School

Sep 1977 - Jun 1981

Southern Methodist

University

SACSCOC (Southern

Association of Colleges

and Schools Commission

on Colleges)

Aug 1981 - May 1988

MIT XPRO

(unaccredited

certificate courses

curated by

accredited MIT)

Sep 2019 - Mar 2020

University of the

People

DEAC (Distance

Education

Accrediting

Commission)

Aug 2018 - Aug 2021

Great Bay University

(unaccredited)

Mar 2019 - Feb 2021

Doctor of Philosophy, Management Science

Ph.D. - Doctor of Philosophy in Management Science, with concentrations in Executive Leadership and Organizational Behavior

The Doctor of Philosophy in Management Science with concentrations in Executive Leadership and Organizational Behavior emphasizes the development of models, methods, applications, and algorithms as they apply to problems in industrial manufacturing, complex logistics, supply chains, and services, working with deterministic and stochastic modeling to apply and develop these and new methods to solve problems in nance, information systems, marketing, leadership, operations management/supply chain management, human resources, and other organizational systems. The goal of the Ph.D. program in Management Science is to educate future practitioners, researchers, engineers, and leaders in the concepts and analytical techniques needed to develop scienti c solutions to the problems faced by private, public, government, and non-pro t organizations.

"Unaccredited institutions are not reviewed against a set of standards to determine the quality of their education and training. This does not necessarily mean that an unaccredited institution is of poor quality, but earning a degree from an unaccredited institution may create problems for students. Some employers, institutions, and licensing boards only recognize degrees earned from institutions accredited by an accrediting agency recognized by the U.S. Department of Education. With this in mind, it is recommended that students check with other institutions regarding the transfer of credit policy to determine if that institution would accept the degree and/or credits earned from any institution they plan to enroll in. (U.S. Department of Education)" U.S. Department of Education (2009). Diploma mills and accreditation. Laws and Guidance https://www2.ed.gov/students/prep/college/diplomamills/accreditation.html Skills Management and data science Non-profit management Executive leadership Finance and operations Technology

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