General Manager Operations
Resume:
DHANESHA GUNATILAKE
PROFESSIONAL HOTELIER
********.**********@*****.***
CORE SKILLS
PROFESSIONAL PROFILE
WORK EXPERIENCE
***/**, ******* **,************
Sri Lanka
Diplomatic, energetic Hospitality Professional with 24 years experience in adhering to strict hotel budgets, ensuring that all departments of the hotel run optimally, and diligently executing daily managerial tasks.
Finance & Assets Management
Revenue & Cash Flow Management
Human Capital Management
Business Analysis & Development
IT & System Implementation
Store & Cost control Management
Strategic Management
Restaurant Concept Design &
Development
Hospitality Project Management
Crisis Management
Pre-Opening & Branding
www.linkedin.com/in/dhanesha-
gunatilake-435bb138/
Managing the Hotel Operations and Advising to the Chairman for Hotel Development
Implementing Staffs Development Plans and Improving Standard of the Hotel
Overseen the on going Hotel Renovations
Creating new Business Development Strategic Plans
Developing Sales and Marketing Strategies
Implementing new Sales promotions
Analyzing new Business Expanding opportunities
Developing the existing SOPs and Job Descriptions
Creating new dining concepts & Menus
Assisting finance team to prepare the operational budget & Cash flow management
Preparing Operational Budgets
Implementing Staffs Development Plans and Improving Standard of the Hotel .
Leadership to inspire staff to deliver exceptional guest service that drives financial success
Defining customer service and hospitality goals and objectives, as well as strategies for achieving them Maximizing profits by reducing overhead costs
Developing Strategic Sales and Marketing plans
Introducing the Cost & Energy saving plans
Hikkaduwa Beach Hotel,Sri Lanka - Resident Manager Sep 2023- Till Date
https://hikkaduwabeachhotels.com/
Ramadia Ranmal Holiday Resort, Sri Lanka- Hotel Manager May 2023 - Sep 2023
http://www.ranmalholidayresort.com/
EDUCATION
IT SKILLS
Opera, AS 400, IDS. Fidelio - Hotel Front
Office Reservation System
Sun, IDS, Sage, Oracle, Navision & 3S
Software- Back-Office System (Finance)
Micros (POS), Orange, 3S & IDS -
Restaurant Operating Systems
Micros,Posi-flex Point of Sales System
Microsoft Office
Fidelio Material Control, IDS, Oracle &
3S - Material cost & Inventory control
system
Oasis, Pay-trax & HRMS (Human recourses
management) - Payroll systems
Amadeus Airline reservation system
Post Graduate Diploma in Strategy
Management & Leadership Skills (2016) –
B-Tec Level 7 (Pearson United Kingdom)
MBA -Following
General Certificate of Education
(Advanced Level) in Mathematics Stream
(1997) Higher National Diploma
Diploma in International Airline ticketing,
Marketing & Reservations.
PERSONAL DOSSIER
Date of Birth : 30th September 1977
Gender : Male
Civil Status : Married
Passport # : N3512 981
English -Fluent
Sinhala- Fluent
Hindi -Average
LANGUAGES
Plan Organize and Manage all the Hotel Services
Responsible for Revenue and reservation as such market segmentation analysis, Dealing with GDS channels and creating all the relevant reports
Looking for the new business opportunities and sharing those with Vice President
Prepare the consolidated financial statements and management reports for company
Prepare the Budget & Forecast & reforecast every month Analyzing all the busines segmentations and creating new Business strategies
Kandy Hotels, Sri Lanka l Cluster Financial Controller
& Resident Manager(Hotel Suisse)
February 2022 - September 2022
www.queenshotel.lk www.hotelsuisse.lk
Amaya Lake Hotel, Sri Lanka Head of Finance
April 2021 - January2022
www.amayaresorts.com/amayalake
Gihans Restaurants, Sri Lanka Finance & Operations Manager July 2021 – April 2021
www.gihansrestaurant.lk
Managing 2 Japanese Restaurants, Pan Asian Restaurant, Pan Asian Bistro & Commercial Tower
Recruiting Local & international candidates for all the departments Developing the Restaurants and Resort project for the owner Developed the SOPs and Job descriptions for the Hotels and Restaurants
Team Building Projects along with Trainings
Created the vision, Mission,Core Values and the company slogan Anabil Hospitality, Bangladesh General Manager
September 2022- April 2023
www.kirikobd.com www.eastmarketbd.com
www.sushigobd.com www.hotbeansbd.com
Cinnamon Grand Hotel Sri Lanka Front office GSA/Night Auditor November 2003-May 2008
www.cinnamonhotels.com/cinnamongrandcolombo
Al Bustan Rotana Hotel Dubai Head Cashier/ Night Auditor April 2000-May 2003
www.al-bustan-rotana.hotels-in-dubai.com
Galadari Hotel -Sri Lanka Cashier
November 1998-April 2000
www.galadarihotel.lk
Mr. Fouzi Mohideen
General Manager,
Ranna 212 Beach Resort
Tangalle, Sri Lanka
Mob: +947*-***-****
Email: *****.********@*******.***
Mr. Suranga Peelikumbura
Director of Operations
Marriott Weligama
Sri Lanka
Mob: +947********
Email:
*******.************@**************.***
Mr. Pubudu Fernando
Cluster General Manager
Sayeman Beach Resort
Cox's Bazar, Bangladesh
Mob:+880**********
Email:*********@*******.***
REFERENCES Century Hotel Financial Controller /Room Division Manager April 2019 - September 2019
www.centuryhoteldoha.com
Marsa Malaz Kempinski Qatar Chief Accountant for 7 Restaurants February 2018 - February 2019
https://www.kempinski.com/en/marsa-malaz-kempinski-the-pearl- doha
3 Richard Sadoval Restaurants(ZENGO,MAYA &TORO TORO ), Z-Lounge, NOZOMIDOHA, Illusion Doha, Antica Pesa Doha The Torch Doha Hotel Deputy Director of Finance
October 2011 - October 2017
www.thetorchdoha.com.qa
Park Plaza Hote Qatar Front Office Manager Accountant March 2010 - September 2011
www..parkplazahotel.com.qa
Millenium Copthrone Hotel Dubai Night Manager & Income Auditor May 2008-March 2010
www.millenniumhotels.com
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