Customer Care General Manager
Resume:
Celeste Rodriguez
Contact
************@******.***
Objective
I've been working as a Customer Care Specialist for more than 3 years and have developed impeccable phone manners, and an ability to calm agitated or distressed customers.
I'm accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives.
My relevant experience includes the following highlights:
Making and receiving 50+ calls a day to give technical assistance and sign new customers
Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
Maintaining an 85% customer satisfaction rating (15% higher than the company average)
Education
Lake Tahoe community college
South Lake Tahoe
AA in Business
GPA 3.87
Key Skills
Costumer Service
Management
Budget Planning
Communication
Problem-solving
Receptionist, The federal hotel. Carson city, NV
Jan. 2022 - Jun. 2023
My job included answering the phone and dealing with the residents needs and booking
IssUes. I would make calls to big corporations like Expedia, Trivago, booking, and many
more to get issues resolved, refunds issued, and a lot more
Costumer service- Sales, Dillards. Reno, NV
May. 2020 - Jan. 2022
My position was too answer the phone for questions about the membership card that Dillards
provided. would also take the phone calls answering questions of who and who didn’t get
approved for the card and why that was. The job ranged from sending out emails to answering phone calls
Manager. Old Navv. Reno. NV
Jul. 2019 - May. 2020
MY lob was an assistant to the General Manager at old navy. I would take over the
interview process and make the phone calls and emails stating if they were hired or not
nired for my location. I would also make sure the store was running smoovy
Starbucks Barista- South Lake Tahoe
July 2021- may 2022
I made Starbucks coffee And tea and baked the pastries
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Contact this candidate