TOWANDA MCGOWAN

Charlotte, NC • 704-***-**** • ad0oi4@r.postjobfree.com

DEDICATED COMPLEX PROBLEM RESOLUTION ANALYST

Complex Problem Resolution Analyst • Fraud Prevention Specialist • Title Researcher

Risk Mitigation Strategies • Fraud Detection Techniques • Title Research And Analysis

Improved Compliance Standards • Maximized Profitability • Resolved Complex Issues

Prompted 2X • Non Profit Project Coordinator • Own Passport

WORK EXPERIENCE

Wells Fargo March 2023 – August 2023

Legal Operations Specialist

Lead Projects Or Initiatives To Improve Operational Performance, processing 100 or more cases a day with 5% or less errors daily.

Fortified team performance handling garnishments, levies, and legal document inquiries for enhanced efficiency, quality control, and overall effectiveness.

Resolved escalated inquiries professionally and expertly, using a thorough understanding of relevant policies, procedures, and regulations.

Executed intricate tasks with precision, while mentoring others to develop essential skills.

Led projects enhancing performance, implementing processes, and reducing risk exposu.

Collaborated with peers, colleagues, and managers to resolve issues and achieve goal.

Prioritized independent work, providing daily leadership and mentorship to the team.

Fostered strong relationships through regular interaction with internal customers.

Spearheaded impactful process improvements with innovative ideas and feedback.

Bank of America Oct 2022 – March 2023

Global Employee Expense Reimbursement Specialist

Implemented processes to identify, analyze, treat loss exposures; monitored risk control measures and financial resources to minimize adverse effects from losses.

Identified risks to system security, determined probability of occurrence, assessed resulting impacts, and implemented safeguards to mitigate potential damage.

Maintained expertise in expense reimbursement operations, their departmental impact, financial transaction details, and prompt request processing.

Resolved complex problems daily, executing expense transactions using research, data analysis, and cross-functional collaboration.

Spearheaded special projects, proposed alternatives to enhance operational efficienc.

Collaborated with the board to assess values, mission, and short- and long-term goal.

Conducted reviews of employee expenses to detect fraud or policy violations.

Utilized Microsoft Office for end-user communication and support resolution.

Boosted business efficiency as Business Analyst understanding functions.

Cellent Global Logistics Jan. 2019 - July 2021

Operation Manager

Fostered high-performance company culture, boosting morale and employee satisfaction.

Managed budgeting, reporting, planning, and auditing within operations department.

Collaborated with Human Resources to optimize recruitment strategies when needed.

Developed robust operational policies, streamlining procedures for efficiency.

Maintained compliance with laws by filing legal documents.

Wells Fargo July 2018 - Jan 2022

Ddt Remote Specialist

Achieved 95% quantity, 97% quality in loan processing, adhering to guidelines.

Investigated public and private records to assemble legal instruments related to property titles, including mortgages, deeds, and assessments for insurance or taxation.

Mastered conventional/government guidelines (underwriting/closing procedures/federal regulations) governing real estate lending (Fannie Mae, Freddie Mac, FHA Loans).

Evaluated property titles, identified restrictions, and determined clearance actions.

Collaborated on values/mission assessment and short/long-term planning with members.

Negotiated new loan terms, submitted modification requests for seamless updates.

Developed expertise in expense reimbursement operations and departmental impact.

Conducted thorough reviews of mortgage documents for accuracy and compliance.

Spearheaded projects for alternative solutions and enhanced efficiency.

Compiled report outlining title clearance restrictions and solutions.

Coordinated proactive reviews for potential employee expense fraud.

Employed Microsoft Office for end-user communication support tasks.

Bank of America Aug 2016 - Dec 2018

Loan Servicing Specialist

Resolved issues during loan servicing by implementing a unified data model aimed at creating a global platform for error reduction and operational cost control.

Executed loan modification documents, analyzing borrowers' finances, assessing repayment ability, and ensuring proper documentation.

Ensured compliance of audited loan documents before borrower accessibility.

Conducted file audits for optimal oversight during loan lifecycle.

G&R Transportation Dec 2012 - June 2016

Executive Dispatcher

Streamlined company database management by updating customer locations, ensuring current time windows' availability, and organizing information per Manager's direction.

Enhanced driver, truck, and route productivity by maximizing load capacity per truck.

Boosted business effectiveness as a Business Analyst using data-driven decision-maki.

Administered payroll processing and managed accounts payable/receivable operations.

Analyzed tickets for route selection, considering destination, size, and needs.

Strategically scheduled truck loads to reduce reliance on third-party drivers.

Diligently, the individual methodically maintained the daily routine.

EDUCATION

West Mecklenburg Graduated June 1987

TECHNOLOGIES

QuickBooks, SAP, OMNIPlus, Legacy, MS 365 Office Suite, Loan IQ, LM Home Base, Power Image, File Net, Adobe Acrobat, Salesforce, Google Workspace, Workday, DocuSign, Adobe Acrobat Pro.

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