David L. Parrish

** * **** ******

Chicago, IL **616

contact: 312-***-****

ad0ohh@r.postjobfree.com

EXECUTIVE PROFILE

Generalist with proven human resource management experience supporting a variety of client groups. Credibly and reliably function both as ombudsperson for front line desk level workforce, and serve as principle technical consultant to Executive staff regarding strategic human resources issues. Proven analytical, problem resolution, project management, and communi- cation skills, with particular expertise in:

PROFESSIONAL EXPERIENCE

DLP Consulting - Chicago, Illinois January, 2018 to Present Principal - Human Resources Consultant

Independent Consultant, providing Human Resources support to profit and not-for-profit organizations nation-wide. Provide pro- fessional support of all disciplines within the Human Resources function, for any size organization from start-up to Fortune 500.

• Supported start-up from Series-C funding through expansion and corporate growth

• Supported corporate team through M&A initiative and 6 company merger

• Created and Implemented Employee Retention Plans

• Created and executed “Ultimate Employment Experience” model

• Contracted to create charity and manage charitable events

• Trained and Mentored Human Resources Leadership

• Acted as External Affairs contact for community based organizations

• Assisted organization through rightsizing effort

• Expanded and maintained political relationships

WEST CORPORATION - Appleton, Wisconsin August, 2016 to March, 2018 Vice-President, Human Resources

Manage the human resources function and staff for West Corporation’s professional and call center operations. With a staff of 4 direct reports, and 30+ staff members, support a client base of 2,500+ employees in 6 offices in Wisconsin and Texas.

• Recruited by a previous colleague, who was a Senior Vice-President at West

• Recruited externally, due to 2 internal promotions unsuccessful attempts at filling role

• Led organization through 10% SG&A cost cutting initiative

• Increased class-fill rates from 80% to 119%,

• Reduced HR team attrition from 50%+ annualized, to 0% YTD.

• Redesigned Recruiting experience to include new sourcing and new screening processes

• Introduced new Video Interviewing technology to process and organization

• Led organization’s Culture change initiative, reducing turn-over more than 10% annualized

• Acted as Business Unit lead through new HRMS implementation

• Created and led cross-functional “Ultimate Employment Experience” initiative

• Employee and Labor Relations • Performance Management

• • Employee Retention • Recruiting, Selection and Placement

• Equal Employment Opportunity • Compensation and Benefits

• HR Policy Development/Implementation • Force Reduction

• Employee Recognition • Training and Development

DLP Consulting - Chicago, Illinois September, 2013 to August, 2016 Human Resources Consultant

Independent Consultant, providing corporate Human Resources Executive support to Family Health Network, Community Care Alliance of Illinois, and other small-to-mid-sized companies. Specializing in the Healthcare and telecommunications industries, support executive team and top-deck marketing initiatives.

• Report to Chief Executive Officer and Chief Marketing Officers.

• Ongoing Training and Mentoring of Human Resources Leadership

• Act as External Affairs contact for community based organizations

• Act as “sounding board” for critical Human Resources initiative

• Assisted organization through rightsizing effort of Marketing Team

• Expanded and maintained political relationships

• Built and maintained corporate partnerships

FAMILY HEALTH NETWORK, INC. - Chicago, Illinois September, 2009 to September, 2013 Vice-President, Human Resources

Manage the human resources function and staff for Family Health Network’s professional and call center operations. With a staff of 4 direct reports, support a client base of 300+ employees in 2 offices in the Chicagoland area.

• Recruited by Chief Executive Officer (previous supervisor) to lead Human Resources function

• Report to CEO and serve as HR functional expert and lead executive consultant for senior leadership team.

• Led organization through 400% headcount growth and 300% growth in revenue

• Negotiated contract with Teamster’s Union…and subsequent disassembly

• Design and implemented a training program to develop in-house Case Managers

• Led organization through corporate office relocation

• Led organization through start-up of new subsidiary from concept to 70+ employees

• Manage corporate external affairs efforts

• Built and maintained relationships with local government officials

• Awarded “Healthcare Partnership Award” by Congressman Danny Davis WELLCARE HEALTH PLANS, INC. - Chicago, Illinois May, 2008 to September, 2009 Regional Director, Human Resources

Manage the human resources generalist function and staff for WellCare and Harmony Health Plan Regional professional and call center operations staff. With a staff of 2 direct reports, support a client base of 600+ employees in 9 offices located throughout the US.

• Report to President and serve and HR functional expert and lead executive consultant for senior leadership team.

• Universal resource for all regional "people issues" and served as principal consultant for corporate policies and proce- dures.

• Designed and implemented region-wide multi-pronged associate feedback process.

• Served as field human resources functional expert during CSR Training reconstruction project.

• Key contact person for management development plans and downsizing efforts.

• Managed recruiting and placement for all "Director and below" positions for all Professional and Field Operations posi- tions.

INSTANT PRINT PROMOTIONS – Holiday, Florida October, 2004 to May, 2008 Vice-President/ Managing Partner

Manage the Senior Executive Functions and staff for corporate and call center operations. With a staff of 6 direct reports and a total staff of 30 plus associates, provide full-service marketing and financial services support to thousands of small businesses nation- wide.

• Successfully managed team and functions through start-up of organization, from 2 to 30 plus associates.

• Recruited and Trained team from administration, sales and Graphic Artists through corporate CFO.

• Managed complete generalist activities for organization, including 2007 rightsizing effort.

• Managed all aspects and daily activities of business and staff. SPECIAL DATA PROCESSING CORPORATION - Clearwater, Florida June, 2003 to September, 2005 Director, Recruiting & Training

Manage the Recruiting and Training functions and staff for SDP’s corporate and call center operations. With a staff of 5 direct re- ports and a total staff of 30 plus associates, support a client base of 1,400+ employees. Manage $4M+ annual budget.

• Successfully managed team and functions through 57% corporate growth, while reducing overall budget by more than 10%.

• Designed and implemented “Best-in-Class” non-exempt level Recruiting & Hiring process that introduced a “Virtual Video Interviewer” and reduced the applicant-to-hire ratio from 66% to 33%.

• Designed and implemented new team structure that diversified recruiting sources from one source producing 80% of all hires, to 4 main sources producing 25% each, reducing dependency and producing more targeted, better qualified hires.

• Designed and implemented new Training Curriculum that supported fundamental building blocks and anxiety curves, that resulted in training teams outperforming veteran floor teams.

• Increased Training Team performance by decreasing performance variance from -1% behind floor, to -.3% in sales con- version, and from -2% behind the floor, to beating the floor +.4% YTD in “UPS.”

• Redesigned training format to include New Hire Orientation and 1 week of CRT plus 1 week of “Transition.”

• Increased Graduation Rate of new hires from 52% to 76% overall. APAC CUSTOMER SERVICES, INC. - Deerfield, Illinois May, 2000 to October, 2002 Director, Human Resources

Manage the human resources generalist function and staff for APAC’s Customer Care field operations. With a staff of 7 direct re- ports, support a client base of 6,500+ employees in 7 offices located throughout the US.

• Designed and implemented “Best-in-Class” non-exempt level Recruiting & Hiring process, used corporate-wide, that reduced the applicant-to-hire ratio from 61% to 13%, resulting in a more accurately targeted and better qualified hires.

• Lead HR contact for all RFP activity, working in conjunction with Sales and Marketing Executives in procuring new business.

• Led the Attrition Analysis Team in the establishment of standard quantifiable tools and measures to help identify root causes and help build actionable “Retention Models.”

• Managed recruiting and placement for all “Manager and above” positions for all Corporate and Field Operations posi- tions.

• Assisted in the re-design and implementation of the management-level recruiting and hiring process

• Assisted in the design and implementation of the Work Visa Process, granting temporary and permanent residency to qualified applicants.

• Exceeded all “time-to-fill” goals for assigned leadership positions. EDUCATION

Cornell University – Ithaca, NY

Master’s Certificate Human Resources Management

Illinois State University – Bloomington/Normal, Illinois Labor Relations & Human Resources Management

DePaul University – Chicago Illinois

Multiple undergraduate coursework

EEOC – Technical Assistance Program: Investigating & Responding to Discrimination Charges SHRM - Human Resources Generalist Certificate Program Zenger Miller – Facilitating for Results Certificate Program Development Dimensions International - Targeted Selection and Placement Certificate Program AIRS – Certified Internet Recruiter (CIR)

Personal and Professional References are available upon request

Contact this candidate