Customer Service Representative
Resume:
Heather R. Rucker
Rowesvillie SC 29133
**********@*****.***
Professional Summary
Hardworking indicidual with talents in Skill. Experienced in customer service and known for safely and effectively completing tasks on site projects. Respectful, punctual employee multitasks with ease.
Experienced individual with developed skills in customer service representative and human relations. Sharp Construction Apprentice willing to take any available shift and offering experience. Customer service representative
Effective at working with little supervision to support various trade crews. Knowledgeable about maintaining clean work areas, restocking supplies and completing basic equipment repairs. Computer-savvy and team-oriented with positive and upbeat nature.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
CURRENTLY OR ACTIVELY DOING NOW -2023
As of today I am currently still doing private house cleaning deep cleaning and basic cleaning such as carpet cleaning, dusting, mopping, sweeping, polishing, vaxcuming, organizing, laundry, lite, washing dishes, bathroom cleaning living room cleaning, kitchen xleaning, I am a detailed worker so the small things I always make count because they syptand out AA well as whatever the client request or asks for to be done a certain way . I aim to please . I also conduct small landscaping duties such as bagging leaves, weed eating, trimming, picking up unsanitary items and trash. There is no job to small or to big that I cannot accomplish and if I have never done well today sounds like a good day for learning something new or a challenge. I'm your girlHistory
October 2022- May 2023
Little Howie's - Bamberg S.C.
Cashied/ Customer Service Associate
Performed such duties as operating the cash register dispersing of the fund to the register as well as back to the chstomer . always had a happy smile and warm welcoming greeting to the customers as they would be preparing to enter the restaurant as well as depqrting. Cleaning was always an ongoing operation wals, doors, nathrooms, appliances, the phones mooing, sweeping, taking out the trash, cleaning the cookers. We also done catering for churches weddings family get together s or just small birthday parties PR family night with your favorite people. Assigned to different areas I'd the restaurant such as casnier, bagge, food preparer, burger station, and and main chicken prepared. There was a lot of preparation for the meals that we conducted cutting vegtabke s making coke slaw, preparing the vegetable for toppings on rice . also has the runner in the back whom would conduct pulling the crest foods to make the meal dishwasher and inventory chexker. Knowing will thwse positions were very much qn increase of knowledgme t for rhksn job increase in pay as well as your title wss changed and you took on a huge amount of responsivikirg . I w as known for my cleaning and great Customer service and a runner for the drinks they we disoersed . having to sort chicken and the other items that cane in was done in a timely fashion . I really enjoyed working here
February 2019 - September 2020
Jay's Home Improvement - Orangeburg, SC
Construction Assistant
Installed and tested fire, safety and lighting systems for both residential and commercial customers.
Observed all federal, state, local and corporate security guidelines to prevent accidents and avoid mishaps.
Reviewed blueprints, specifications and drawings to understand electrical project dimensions.
Identified electrical issues and performed troubleshooting tasks to effectively resolve problems.
Organized and managed smooth preventive maintenance tasks such as evaluating part functionality, cleaning components and removing old seals and gaskets.
Kept robust spare parts inventory based on expected needs to minimize downtime.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Utilized construction tools and machinery to effectively complete job site projects.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Distributed supplies to skilled workers to maintain job site productivity.
Identified and fixed issues during phases of production.
Operated power equipment to move materials and promote job efficiency.
Scheduled utility service providers according to project timelines.
August 2016 October 2017
House Cleaner
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Emptied trashcans and transported waste to collection areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Dusted picture frames and wall hangings with cloth.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Adhered to professional house cleaning checklist.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Disposed of trash and recyclables each day to avoid waste buildup.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Operated power equipment tools such as backpack vacuums and floor sweepers.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Restocked room supplies such as facial
April 2014 - September 2015
Buck Ridge Plantation/ The Orangeburg Country Club - Orangeburg, SC
Waitress/cook/hostess/receptionist
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Stayed up-to-date on menu changes to help customers make food choices.
Inspected dishes and utensils for cleanliness.
Checked identification for minimum age for sale of alcoholic beverages.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Prepared specialty desserts for customers for special occasions.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Managed multi-line phone system and pleasantly greeted patients.
Transcribed phone messages and relayed to appropriate personnel.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed and filed financial documentation for accounting purposes.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
February 2013 November 2015
Langston Service Center - Orangeburg, SC
Secretary/customer Representative
Resolved concerns with products or services to help with retention and drive sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Provided primary customer support to internal and external customers.
Recommended potential products or services by collecting customer information and analyzing customer needs.
Organized customer information and account data for business planning and customer service purposes.
Described product highlights and benefits to help guide purchasing decisions.
Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Reviewed and applied changes to customer account profiles in Software.
Monitored phone, fax and electronic database systems for incoming customer inquiries.
Used Software to prepare memos, correspondence and reports.
Boosted sales revenue by skillfully promoting diverse service options.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Maintained financial accounts by processing customer adjustments.
Obtained signatures for financial documents and invoices.
Processed Number invoices each Timeframe and mailed documentation to clients.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat business and improved sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
March 2010 - July 2012
Wactors T-shirt Company - Orangeburrg, SC
Shipping and Receiving Associate
Received incoming shipments, compared contents against associated records and transmitted to proper department
.
Updated database with changes in carrier status.
Inspected merchandise and sent damaged pieces for repair before shipment.
Organized storage areas to optimize materials movements and minimize labor hours.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Orchestrated routing by producing accurate shipping documentation and package labels.
Reviewed order data to verify transactions and shipping dates.
Completed basic mathematical calculations to check weights and dimensions of shipments.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Maintained accurate computer records of materials weights, bill amounts and identified variances.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Moved shipment materials to and from designated areas using lift and hand trucks.
Handled day-to-day shipping and receiving overseeing more than Number packages per day.
Sorted and delivered materials to different work areas and staff.
Processed required paperwork to expedite handling of shipped and received goods.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Compared shipping orders and invoices against contents received to verify accuracy.
Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Maintained effective and on-schedule delivery of Type and Type packages, identifying and selecting optimal shipping methods to meet targets.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Requisitioned new supplies and maintained storage areas for smooth department operations.
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Operated Type and Type equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Drove productivity and process efficiency through Action.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Listened and responded to customer requests and forwarded necessary information to superiors.
Interpreted clients' needs and introduced services to fit specific requirements.
Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
Kept detailed records of project progress, discrepancies and other funding issues.
Maintained knowledge of current sales and goals for each Item type, quality compliance and customer experiences.
Handled proper storage and rotation of all Type products and supplies.
Maintained Type area by performing light repair work as well as cleaning counters, equipment and floors
October 2005 -October2009
The Public Defender's Office OCCH - Orangeburg, SC
Secretary/paralegal
Answered multi-line phone system and greeted callers enthusiastically.
Scheduled appointments and conducted follow-up calls to clients.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Completed accurate daily report documents, memos and invoices.
Handled daily scheduling tasks and provided administrative support for entire department.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Recorded expenses and maintained accounting records.
Entered data into Software system and updated customer contacts with information to keep records current.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Drafted agendas, recorded minutes and created documents for meetings.
Reviewed and balanced daily bank deposits and deposit report.
Recorded daily financial transactions using Quickbooks and handled payments of accounts.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Provided onboarding and training for new support staff.
Implemented paperless filing system for departments.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
December 2004 - January 2008
Alternative Staffing, Inc. - Orangeburg, SC
Customer Service Representative/ Human Resources
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Filed paperwork, sorted and delivered mail, and maintained office organization.
Organized new employee orientation schedules for new hires.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Screened applicant resumes and coordinated both phone and in-person interviews.
Created and completed personnel action forms for hires, terminations, title changes and terminations.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Assisted with on-boarding process of Number new hires in Timeframe.
Posted positions through approved recruitment channels.
Answered and directed Number outbound and inbound phone calls per day.
Improved productivity initiatives while coordinating itineraries and scheduling appointments.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Set up orientations and initial training for new employees.
Helped employees register for benefits programs using online portals.
Recruited and screened qualified potential employees.
Compiled employee records from individual departments to maintain central files.
Converted employee status from temporary to permanent.
Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
Reduced workers' compensation claims by instituting corporate safety training program.
August 1999 - June 2005
S&S Seafood - Orangeburg, SC
Sales Associate/ Assistant Manager
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Planned team-building exercises to increase employee performance and job satisfaction.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Communicated closely with servers to fully understand special orders for customers.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Transitioned between breakfast and lunch service.
Inspected appliances, commercial fryers, and ovens to verify proper working order.
Ordered and received products and supplies to stock kitchen areas.
Managed kitchen staff, supervised preparation of foods,and explained steps for readying specialty items.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Met production requirements for banquet and outlet desserts and breakfast pastries.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Skills
General Housekeeping
Job Safety Analysis
Customer Preferences
Process Improvement Initiatives
Effective Working Relationships
Outbound Calls
Scheduled Maintenance
Employee Performance
Visual Inspections
Clerical Support
File Management
Multitasking Abilities
Safety Instruction
Heavy Lifting
Work Assignments
Team Meetings
Education
March 2011
Everest University Online - Tampa Seffner, FL
ParLegal
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