SANDRA M. MACCHIA, SHRM-CP

New York ad0ogp@r.postjobfree.com C: 914-***-****

Human Resources Professional Process Improvement Specialist Skilled Employee Experience Manager

Employee Relations

Compliance

Workforce Training

Performance Reviews

Benefits Management

Onboarding and Orientation

Negotiation

Public Speaking

Bilingual: English & Italian

Payroll Administration

Leave Administration

Employee Engagement

Software Proficiencies: Workday, Salesforce, ADP, Paychex, Google Suite, Microsoft Office Suite PROFESSIONAL EXPERIENCE

CoachHub Inc., Remote

Human Resources Manager – June 2021- Present

Revamped employee benefits through collaboration with Paychex and employee surveys, resulting in enhanced medical benefit carriers and improved employee satisfaction.

Overhauled annual enrollment process for smoother employee experience, including timelines, communication, and clear options.

Expertly managed complex employee leave cases, including FMLA and parental leave, ensuring compliance and seamless transitions.

Collaborated with global and regional leaders to optimize HR processes, elevating efficiency and effectiveness.

Developed and maintained company policies and handbook, ensuring alignment with regulations and best practices.

Cross-collaboration with leadership and people partners on employee relations matters.

Delivered exceptional internal customer service, cultivating positive relationships with employees and stakeholders.

Streamlined onboarding and orientation processes, ensuring seamless employee integration.

Managed end-to-end payroll and benefits administration for the US and Canada. Paychex Inc., New York, NY

Senior Human Resources Generalist – August 2020- June 2021

Coached senior executives on performance and talent management issues, employee relations concerns and served as a trusted client business partner.

Applied HR expertise and understanding of federal, state, and local legislation to deliver strategic guidance to clients with employee populations across the country.

Mentored and trained new Human Resource Generalists to utilize Paychex resources and build partnerships to create successful relationships with clients.

Human Resources Generalist – January 2018- August 2020

Served as Human Resources Business Partner to clients navigating the intricacies of the workforce.

Provided effective recommendations to business owners on all HR related matters from hire to termination.

Facilitated training to management and employees.

Worked with clients to develop company policies and procedures.

Effectively managed benefits administration and ensured successful annual enrollment. 401k Sales Field Support Specialist – August 2017-December 2018

Supported District Sales Manager and Sales Representatives with daily administrative tasks.

Audited 401k and benefit account sales prior to submission to ensure seamless client onboarding.

Performed monthly sales representative commission audits and reconciliation.

Daily, weekly, and monthly sales and revenue reporting. Robert Half International, White Plains, NY

Sales Support Administrator – August 2015- July 2017

Efficient management of candidate intake process, ensuring compliance with state and federal requirements.

Acted as a liaison between Recruiting Managers, candidates, and client, facilitating seamless onboarding.

Oversaw candidate document processing, including forms I-9, W-4, and background checks.

Drafted and posted job descriptions to job boards and company site.

Directed high-volume phone traffic, drafted job descriptions, fee schedules and guarantee letters.

Conducted weekly reporting to the corporate office and scheduled interviews with Recruiting Managers. Paychex Inc., Norwalk, CT

Sales Consultant, Payroll – January 2015- September 2015

Conducted daily prospecting for new sales leads and nurtured existing client relationships.

Fostered networking with referral partners and executed weekly plans to meet monthly sales goals.

Participated actively in sales meetings and activities to enhance team morale. District Sales Assistant – January 2013- January 2015

Supported District Sales Manager as Sales Division Assistant, assuming additional responsibilities.

Monitored third-party video sharing websites for copyright infringement and developed sales materials.

Submitted detailed financial reports to executives weekly.

Managed onboarding and separation procedures for sales consultants.

Managed client service issues as necessary.

Audited and reconciled sales consultant’s monthly commissions statements. EDUCATION

PACE UNIVERSITY Associate Degree in Business Management Bachelor Science in Professional Communication Studies SHRM Certified Professional

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