A’shanti Johnson

• Ashanti is an Administrative Assistant with over 5 years of experience displaying strong customer service orientation.

• She is proficient in scheduling appointments, calendar management, mail distribution, coordinating payments, invoice billing and other administrative tasks.

• She has strong experience in resolving customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.

• She has experience in assisting sales and business development managers and planning and scheduling social media content using social media management tools.

• She is based out in Boston, MA and is immediately available for an interview. Work Experience

Harvard University, Cambridge,MA Sept 2022- Mar 2023 Events Coordinator

• Serves as the University's representative at various University's events, organizing pre- and post-event activities including invite lists, name tags, other event logistics, all while providing exceptional customer service

• Makes appointments, arranges meetings, schedules rooms and equipment

• Compose, proofread, edit, and prepare invitations, correspondence, reports, marketing collateral, and other materials using word processing, spreadsheets and/or databases

• Works as part of a team responsible for planning, organizing, and executing events, and large meetings both on campus and in the community. Events range from small, casual events, to large events.

•Working closely with individuals across various HPAC and University's teams, supports event-specific teams of colleagues from within the department and across the university

• Executes excellent customer service and communication skills; ability to work with culturally diverse groups; to listen, problem solve, and react quickly

•Works as part of a team that manages and facilitates the University's relationships with neighboring communities; local, state, and federal government; the media; and the general public

• Monitors and builds reports on current political events, policy, legislation changes and other issues relevant to Harvard University

Tufts Medical Center, Boston, MA Jan 2022 - Sept 2022 Administrative Assistant

• Assists with scheduling template creation and changes for multiple departments and five MDs • Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution

• Takes an active role in monitoring patient flow and communicating delays to patients and providers

• Answers phones, triages call, responds to patient requests, takes messages in office

• Assists with billing charge entry and reconciliation

• Records a minimum of ten prescription refills a day and collaborates with pharmacists to ensure dosages, pill counts, and additional information is accurate

Mass General Hospital, Cambridge, MA Dec 2020 - Apr 2022 Unit Coordinator

• Displays strong customer service orientation and the ability to interact with diverse groups of patients, staff and providers

• Cross-trained 3 employees who were offered full time positions after training

• Talented and compassionate communicator who manages patient records according to order, completeness, integrity, confidentiality and security

• Thrives in a fast-paced environment where accuracy, professionalism and customer service skills are required Mercer, Norwood, MA Sep 2019 - Apr 2020 Pension Specialist

• Prepared required documentation for pension plans under 20 different clients

• Answered and managed 50 calls per day while recording accurate messages

• Described pension plan to participants and accurately explained details and care of that specific plan • Performed benefit calculations using company provided tools and reviewed for inconsistencies • Researched complicated client accounts to provide comprehensive solutions for participants • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives • Recognized 3 times by management for providing exceptional customer service H&R Block, South End Dec 2015 - Apr 2019 Receptionist/Marketing Intern

• Processed confidential tax form information

• Performed store opening duties, including counting cash drawers and bank deposits

• Responsible for building customer relationships and developing B2B rapport within the designated sales territory. • Utilized cold-call techniques to prospect close and service new business

• Managed and organized promotional events for the company

• Consistently scheduled over 15 appointments a week

• Cross-trained and provided back-up for other client service professionals when needed. • Processed incoming/outgoing mail

• Wrote reports and correspondence from dictation and handwritten notes cultivating the ability to type 40 wpm with a 95% accuracy

• Increased sales by determining product/service value delivered throughout customer operations and while effectively communicating value to customers

• Managed multiple telephone switchboard lines for inbound/outbound calls Education

Year Up, Downtown Boston – Sales, Sep 2016 - Jul 2017 Earned a seat out of over 2,500 applicants into a one-year career-development program offering college-level courses & professional training. I was awarded a six-month professional internship in marketing and data analytics and also earned the equivalent of 31 college credit recommendations through the American Council on Education, recognized fully by 2,000 colleges and universities nationwide Another Course to College, Hyde Park - HS Diploma, May 2015 Awards

Year Up: Embrace & Engage Diversity Award - January 2017 City of Boston: John Abigail Adams Scholarship - January 2016 Skills

Software: EPIC, POS, Marketo, Salesforce, CluoDigno, Microsoft Office (Word, Excel, PowerPoint, and Outlook), Windows (XP & 7)

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