Barbara Jean

Aurora, CO *****

ad0oah@r.postjobfree.com

+1-267-***-****

A positive and dedicated Professional with an excellent record of safe and efficient service, where: positivity, dedication, loyalty and efficiency have always embraced my personality. Ability to always multitask effectively and precisely, in accordance with the guidelines. An articulate, personable professional who displays initiative and excellent organizational and communication skills. Authorized to work in the US for any employer

Work Experience

Member Service Representative (MSR)

SaveonSP - Denver, CO

December 2021 to November 2022

• Provide dedicated, personalized support delivered over the phone. Take incoming calls from members, identify and resolve questions or issues that arise

• Provide member support to answer questions regarding insurance benefit information

• Provide excellent customer service and immediate resolution to inquiries at the point of member/ customer contact.

• Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of information, as needed

• Create and maintain accurate customer records

• Collaborate with member and Pharmacy to assist with issues related to payments and reimbursements

• Enroll qualifying members into appropriate manufacturer copay assistance programs

• Learn, understand and follow all company and client’s policies and procedures

• Understand Medicare policy and co-pay requirements/guidelines

• Follow all applicable government regulations including HIPAA

• Assist team members/department as needed to meet workflow deadlines and/or complete miscellaneous projects

• Communicate confidently and effectively with peers and all levels of team members within Consalve and client organizations

• Maintain positive attitude and a helpful approach to patients/customers and clients FOH Bartender/Server

The garlic knot - Denver, CO

March 2021 to November 2021

• Prepared and served alcoholic beverages

• Performed closing and opening duties

• Handle any customer dissatisfactions

• Served customers and clean tables accordingly

• Maintain cleanliness of front and bathroom

• Answer phones and take orders

• Close shift, count cash & Put money in safe

Administrative Assistant

IGSS SERVICES - Brooklyn, NY

July 2019 to March 2020

• Assist the CEO with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging agendas and compiling documents for meetings.

• Assists in coordinating the agenda of senior management team meetings.

• Prepare, proof and edited documents, correspondence, spreadsheets and reports as directed ensuring accuracy and meeting all established deadlines.

• Provide assistance as needed to front desk operations to include but is not limited to, answering phones, accepting package and other deliveries.

• Produced and distributed correspondence memos, letters, faxes and forms.

• Performed administrative duties such as scheduling, filing, faxing and placing orders

• Greeted customers and clients, directed phone calls, and set up appointments

• Maintained the reception area

• Maintained client records

• Assisted in answering customer questions

• Scheduled meetings

• Reviewed, sorted, and distributed incoming mail

Teacher's Aide

CHOISES Academy - Philadelphia, PA

June 2018 to June 2019

• Serve meals and snacks in accordance with nutritional guidelines.

• Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.

• Teach proper eating habits and personal hygiene

• Walk older students to school

• Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

• Establish and enforce rules for behavior, and procedures for maintaining order.

• Read books to entire classes or to small groups.

• Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.

• Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

• Observe and evaluate children's performance, behavior, social development, and physical health

• Enforce all administration policies and rules governing students. Receptionist

THE WEDGE RECOVERY CENTER - Philadelphia, PA

October 2015 to October 2017

• Greeted visitors to ascertain purpose of visit, and directed them to appropriate staff

• Kept a safe and clean reception area by complying with procedures, rules, and regulations.

• Answered telephones and directed calls to appropriate staff.

• Scheduled, rescheduled and confirmed patient intake appointments, and medical appointments.

• Maintained medical records, technical library, and correspondence files.

• Assisted with a variety of administrative tasks including copying, faxing, and taking notes.

• Putting/Pulling charts back as needed, for all therapist and/or doctors daily

• Reviews patients insurance status and collects all co-payments from established patients

• Attends monthly staff meetings as required.

• Maintains strictest confidentiality(HIPAA

• Maintains patient accounts by obtaining, recording, and updating personal information.

• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; Front Desk Receptionist

IGSS SERVICES - Brooklyn, NY

December 2012 to June 2015

• Prepared, proof and edited documents, correspondence, spreadsheets and reports as directed ensuring accuracy and meeting all established deadlines.

• Answered and directed phone calls, took messages, and answered all routine and non-routine questions.

• Managed the key control system which includes maintaining the key log system and key cabinet.

• Serve as office manager to include responsibility for office supplies, secure maintenance of office equipment,

Education

None in Psychology

Esperanza College of Eastern University - Philadelphia, PA 2012 to 2014

High School Diploma

Lankenau High School - Philadelphia, PA

2009 to 2012

Skills

• Stamina and the ability to work under pressure (10+ years)

• Professionalism and telephone etiquette (10+ years)

• Attention to details and problem-solving orientation

• Sound knowledge of Microsoft Office (Word, PowerPoint, Outlook & Excel)

• Administrative Assistant (2 years)

• Receptionist (10+ years)

• Medical Office Experience (2 years)

• Customer Service (10+ years)

• Time Management

• HIPAA (10+ years)

• Medical Scheduling (2 years)

• Personal Assistant Experience

• Serving (Less than 1 year)

• Data Entry (10+ years)

• Clerical Experience (10+ years)

• Host/hostess experience (1 year)

• Restaurant experience (Less than 1 year)

• Restaurant management

Certifications and Licenses

Real Estate License

March 2019

EXAM 5/28

MIXOLOGY CERTIFICATE

May 2018

First Aid Certification

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