Ana G. Rindahl

Raleigh, NC

ad0o97@r.postjobfree.com

919-***-****

LinkedIn Profile

Summary

Experienced Investigator, Attorney, and HR Professional I am a highly skilled and experienced investigator, attorney, and HR professional with a proven track record of success. My expertise lies in:

• Labor Relations/Union Relations

• Employment law

• Wage and Hour, and benefits laws

• The U.S. Health Insurance Portability and Accountability Act (HIPAA) compliance

• Public records laws

• Immigration Law

• Employment investigations

• Employment mediator

• Alternative dispute resolutions

• Strategic partnerships and trust-building

• Training Development and delivery

• National and international legal compliance

• Development, delivery, and management of Employment policies and processes

• Program management of Employee Relations and Human Resources policies and processes

• Occupational Safety and Health Compliance

• Claims processing, management, and resolution

Software proficiency:

• Oracle

• PeopleSoft

• Salesforce

• Surveillance software

• Tableau

• Asana

• PeoplePortal

• Kronos/timekeeping

• Lexis-Nexis

• Westlaw for legal research

• IOS and Microsoft Office

• Adobe

• Canvas

• Others

Languages

• English. Spanish. Native or bilingual proficiency

• Spanish. Native or bilingual proficiency

• French. Limited working proficiencyLimited working proficiency

• Italian. Elementary proficiency

• Portuguese. Elementary proficiencyElementary proficiency Experience

Senior Human Resources Investigator - Employee Relations Corporate Team Amazon

Feb 2023 – Present

An active member of the Global ER Trailblazer team as a subject matter expert in Employee and Labor Relations.

• Conduct thorough end-to-end investigations of highly sensitive Employee Relations issues for the Corporate businesses, and Human Resources.

• Project member of the Ethics Line and Salesforce integration project team as subject matter expert.

• Member of the Global Employee Relations Central Investigation Diversity, Equity, and Inclusion Team, guided by the Vice President of Employee Relations.

• Exercise independent management of investigations from start to end, including collection and analysis of evidence and stakeholder alignment.

• Created the Global ER Corporate team program management portfolio for metrics and data analysis of emerging trends and opportunities.

• Provide strategic recommendations to the business based on casework trends, facilitating proactive measures to address systemic issues and improve the overall work environment.

• Collaborate and consult with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors to address complex employee investigations, ensuring adherence to legal standards and company policies.

• Senior Human Resources Investigator - Centralized Investigation Team Amazon

Apr 2021 – Feb 2023

Conduct thorough end-to-end investigations in various sites/businesses in the United States and Canada of highly sensitive Employee Relations issues.

• Project member of the Employee Relations team Continuos Improvement project team as subject matter expert.

• Project member of the Ethics Line and Salesforce integration project team as subject matter expert.

• ER Champion Investigator for the Delivery Service Providers and Delivery Partners program

(Third-Party vendors), establishing key partnerships with Labor Relations, Loss Prevention, Specialized Investigation, Human Resources, Disability and Leave Services, Business Leaders, and Operation Teams to facilitate seamless investigations.

• Served as the Functional Engagement Lead for the Employee Relations Central Investigation Team, created the program management platform to coordinate efforts and ensure effective collaboration among team members.

• Member of the Global Employee Relations Central Investigation Diversity, Equity, and Inclusion Team, guided by the Vice President of Employee Relations.

• Provide strategic recommendations to the business based on casework trends, facilitating proactive measures to address systemic issues and improve the overall work environment.

• Collaborate and consult with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors to address complex employee investigations, ensuring adherence to legal standards and company policies.

Nike Ability Network Career Pillar

Nike

Jun 2020 – Apr 2021

• Spearheaded the Global Career Pillar for Nike Inc.'s Ability* Network, fostering a welcoming and inclusive environment for employees of all abilities.

• Established a dynamic community that inspired athletes* of diverse capabilities by offering valuable information, resources, and educational opportunities to all NIKE, Inc. team members.

• Cultivated strategic partnerships and engaged in impactful outreach activities to enhance the overall inclusivity and accessibility of the Ability* Network.

• Promoted volunteer opportunities to encourage active employee participation in supporting NIKE's Global Diversity & Inclusion initiative.

• Actively worked with managers to develop and promote a highly effective and diverse workforce, championing the recruitment and advancement of talent from diverse backgrounds and abilities.

• Employee Relations Manager - Nike Global Employee Relations Nike

Jun 2019 – Apr 2021

Conducted comprehensive investigations into complex labor and employment matters, aligning with Nike's policies and ER Service Level Agreements.

• Program Manager of Nike's Reasonable Suspicion Process.

• Maintained meticulous documentation within the ER case management system, providing valuable advice and counsel during investigations.

• Presented investigation findings to business leaders and partners, offering strategic recommendations that aligned with Nike Inc. policies and procedures to enhance organizational health and a positive work environment.

• Offered expert advice and consultation on policies, performance action plans, and corrective actions, ensuring compliance with best practices and legal requirements.

• Utilized advanced analytics to proactively address employee relations issues, resulting in a reduction in total complaints received and an improvement in overall organizational health.

• Facilitated engaging training sessions on ER-related topics, including Nike Inc. Policies, to educate and empower employees and managers.

• Actively managed caseloads, ensuring timely resolution of employee relations matters and collaborating with relevant stakeholders for effective outcomes.

• Served as a Subject Matter Expert on internal ER procedures, addressing complex issues and acting as the first point of contact for escalated matters, maintaining high standards of professionalism and confidentiality.

• Attorney

North Carolina Association of Educators

Jan 2019 – Jun 2019

Represented teachers, school administrators, and support staff in a range of employment law cases and conducted thorough investigations to ensure fair representation.

• Forged strategic partnerships with state and local officials, fostering partnerships across the state to enhance educational outcomes.

• Protected association rights for members, locals, and the Association, advocating for their interests and ensuring compliance with relevant legal regulations.

• Successfully represented members in licensing violation allegations before the State Board of Education and the State Office of Administrative Hearings.

• Provided expert legal advice to staff and the Executive Board, guiding them through complex legal matters with professionalism and precision.

• Skillfully managed and monitored financial matters and budgets to maintain fiscal responsibility and transparency.

• Conducted comprehensive analysis of existing and potential legislation and policies, providing valuable insights and recommendations for informed decision-making. Employee Relations Attorney/Legal Consultant

North Carolina Department of Health and Human Services May 2016 – Dec 2018

• Agency Legal Consultant and ER Manager for agency-wide labor relations matters and employment investigations.

• Liaison between the agency and NC's Attorney General's Office.

• Managed agency-wide compliance for the Foreign National Compliance program, Reduction- In-Force, and Reasonable Suspicion Processes and Programs to ensure compliance.

• I assessed and addressed targeting Union Activity and Employee Associations in a non-union state agency-wide.

• I addressed inquiries from federal and state compliance agencies, including EEOC complaints, OSHA matters, the U.S. Department of Labor, and the U.S. Department of Justice.

• Legal point of contact and manager of third-party settlement negotiations.

• Program manager and owner of the Agency's Reduction-In-Force Guidelines process.

• Program manager and owner of the Agency's Immigration/Foreign National/I-9/E-Verify processes.

• Manager and owner of Investigation, performance management, and corrective actions training.

• Program manager and owner of the Agency's metrics for investigations, mediations, litigation, and grievances to provide valuable insights for continuous improvement.

• Manager and owner of the Agency's Criminal Record Checks compliance process.

• Certified Mediator for NC State Agencies' employment disputes and grievances.

• Employment Hearing Officer for NC State Agencies' employment disputes and grievances. Employment Discrimination Investigator

North Carolina Department of Labor

Oct 2014 – Apr 2016

• Managed contract and settlement negotiations for discrimination complaints, handling cases from various sectors, including manufacturing, retail, state agencies, and Fortune 500 companies.

• for NC State Agencies' employment disputes and grievances.

• Conducted and oversaw investigations and settlements of workers' compensation, OSHA, wage and hour, genetic background, and National Guard discrimination complaints.

• Conducted inspections and evaluated physical evidence to support investigations and reach informed conclusions.

• Developed partnerships and collaboration strategies with law enforcement agencies, enhancing the effectiveness of investigative efforts.

• Reviewed investigation appeals and issued final determinations, ensuring fair and objective resolution of cases.

• Fostered strategic partnerships with third-party Human Resources Managers, legal counsels, business owners, and employees, promoting effective cooperation and resolving issues efficiently.

Attorney

Sep 2013 – Sep 2014

• Successfully represented clients in complex human trafficking, employment, and immigration cases, exhibiting exceptional negotiation skills to secure favorable outcomes on their behalf.

• Established valuable partnerships with key federal agencies, including the U.S. Citizenship and Immigration Services, States' law enforcement agencies, U.S. Customs and Border Protection, the U.S. Department of Justice, and the U.S. Department of State, fostering seamless collaboration in legal matters for enhanced client representation.

• Collaborated with legal counsels nationwide, contributing expertise and insights in intricate litigations, resulting in successful resolutions for clients.

• Served as a trusted Consultant for the Foreign National - Immigration Department at IBM, specializing in H-1B and L employment visa processing. Ensured strict compliance with immigration regulations and facilitated smooth visa processing for foreign employees, streamlining their employment journey.

Affirmative Action Officer, Americans with Disabilities Act Officer, Discrimination Investigator

State of Minnesota

May 2012 – Jul 2013

• Agency head, manager, and investigator.

• Manager and owner of the Affirmative Action, ADA compliance, and ER programs for 1500+ employees and their bargaining unit representatives.

• Management of contracts, voting, and settlement negotiations with union representatives.

• Agency liaison/representative to Minnesota Management and Budget Agency; Department of Human Rights; Office of the Governor, Attorney General's office; applicants, claimants, employers, vendors, legislators, State Elected officials, advisory councils, and the public

• Advisor to the Commissioner of Revenue in all matters regarding investigations, ADA, Affirmative Action, and other federal and state labor laws, negotiations, and grievances from the bargain units and employees

• Manager and owner of the Agency's metrics, statistics, and reports of application flow, hiring, terminations, promotions, salary equity, training, and transfers.

• Manager and owner of the EEO compliance audits.

• Management and advisor for the Agency's hiring process and onboarding.

• Manager and owner of the Agency's responses to Third-Party claims (EEOC, DOJ, DOL)

• Agency's leader and program manager for the Diversity Steering Committee Associate Professor

University of Minnesota Law School

Jan 2010 – May 2013

• Served as an adjunct instructor, delivering comprehensive instruction on Law and Practice topics at the prestigious University of Minnesota Law School.

• Mentored and coached students with valuable insights and practical knowledge to excel in their legal studies and future legal careers.

Associate Professor

National American University

Jan 2009 – May 2013

• Associate professor of Contract Law, Administrative Law, Employment Law, HIPAA Law, and Criminal Law for the Paralegal Program at National American University.

• Prepared and delivered engaging and comprehensive lectures, enabling students to acquire essential legal knowledge and practical skills for their paralegal careers. Attorney

Jan 2010 – May 2012

• Represented clients in complex employment and immigration cases, skillfully negotiating claims to achieve favorable resolutions.

• Forged strong partnerships with legal practitioners, the U.S. Department of State, U.S. Customs and Border Protection, U.S. Immigration and Citizenship Services, and national law enforcement agencies facilitating effective collaboration in legal matters and ensuring comprehensive representation for clients.

Attorney

Southern Minnesota Regional Legal Services, Inc.

Jan 2005 – Dec 2009

• Managed legal staff, programs, and offices across Minnesota, ensuring efficient operations and high-quality legal services.

• Actively participated in national task forces and consortiums to advance the representation and support of victims of human trafficking, victims of heinous crimes, immigrants, and migrant farmworkers, promoting justice and protection for vulnerable populations.

• Built strategic partnerships and provided training to law enforcement agencies on anti-human trafficking, migrant and immigrant matters, laws, policies, and regulations, fostering collaborative efforts to combat illegal activities and safeguard rights.

• Conducted case audits and managed budgets to comply with U.S. Department of Justice and Legal Service Corporation funding requirements, ensuring fiscal responsibility and accountability.

• Skillfully conducted contract and settlement negotiations in labor and employment disputes, advocating for fair resolutions on behalf of clients.

• Represented clients in complex immigration matters, administrative hearings, and appeals, public benefits appeals, unemployment appeals, employment cases, and wage claims, employing expertise and advocacy to protect their rights and interests.

• Facilitated legal processes and delivered best practices training, equipping legal professionals with essential knowledge and skills to excel in their practice. KeyCite Analyst, International Attorney

Thomson Reuters

May 2002 – Oct 2004

• Conducted KeyciteTM research and software conversion, ensuring accuracy and efficiency in gathering relevant legal information from Latin American and European Spanish Legal databases.

• Implemented quality assurance measures to deliver high-quality research results, meeting client expectations for accuracy and reliability.

• Analyzed legal data to provide valuable insights and support decision-making processes for clients.

• Streamlined processes to optimize efficiency and reduce costs, delivering cost-effective solutions while maintaining a high standard of quality.

• Demonstrated a commitment to meeting client needs, ensuring that research results meet their specific requirements and expectations.

• Enterprise-database analysis, implementation, and deployment. Student Representative and Legal Researcher

Thomson Reuters

Aug 2002 – May 2003

• Designated Thomson-Westlaw representative at William Mitchell College of Law, offering software and technical troubleshooting, and expert research guidance and training on legal research resources and tools to faculty, Law Review staff, non-faculty staff, and law students.

• Created and delivered comprehensive legal research training, best practices, and effective analysis.

• Executed legal research inquiries from faculty, staff, and students.

• Ensured that the college's faculty, staff, and students maximized the benefits of Thomson- Westlaw's resources to support their academic and professional pursuits. Freelance Interpreter and Translator

Freelance

Jan 2001 – Dec 2002

• Delivered expert and confidential interpretation and translation services in the Legal, Law Enforcement, Contractual, and Medical fields, facilitating effective communication and understanding between parties.

• Ensured accurate and culturally sensitive translations to maintain the integrity and meaning of the original content.

• Collaborated with legal professionals, law enforcement agencies, business entities, and medical professionals to bridge language barriers and build trust.

• Demonstrated proficiency in translating complex legal documents, contracts, medical records, and other specialized materials, maintaining confidentiality and precision.

• Contributed to the seamless exchange of information, promoting efficient workflows and improved outcomes in multilingual settings.

Certified Student Attorney - Minn. R. Civ. App. P. 143.05 Centro Legal, Inc.

Mar 2001 – Apr 2002

• Legal counsel and representation of Spanish-speaking clients in employment and labor law and contracts, wage and hour laws, government benefits, social security benefits, workers' compensation, and consumer law.

• Leveraged expertise in employment law to advocate for client's rights and interests, ensuring fair treatment and just outcomes.

• Utilized effective communication skills to bridge language barriers, establishing rapport and trust with Spanish-speaking clients.

• Advocated for clients' rights in administrative hearings and court proceedings.

• Navigated complex legal matters, offering tailored advice and strategies to address individual clients' needs.

Legal Intern (Law Student-Attorney)

Travieso Evans Arria Rengel & Paz

Aug 1997 – Dec 1998

• Representation of national and transnational corporate clients in banking, petroleum/mining/ energy, corporate, and employment and labor matters.

• Representation of national and transnational corporate clients before national and international government regulatory agencies.

• Delivered negotiation, alternative dispute resolutions, and legal analysis and research services. Education

Duke University - School of Human Resources Management Human Resources Management Certification

Mitchell Hamline School of Law

Doctor of Law - Juris Doctor (JD)

Mitchell Hamline School of Law

Master of Laws - L.L.M.

UCAB - Universidad Católica Andrés Bello

Attorney - LLB

Inmersion Francesa

French Language, French

Present

Licenses & Certifications

• Attorney - North Carolina State Bar

• Attorney - Minnesota State Bar Association

• Attorney - Asociacion de Abogados Distrito Federal - Venezuela

• Certified Mediator/Employment Mediator - Carolina Dispute Settlement Services

• Fundamentals of HR Certificate - American Management Association

• Whistleblower Investigation Fundamentals - OSHA-Training.com Issued Oct 2015

• Employment Investigations Certificate - Reid Inc.

• Attorney - Federal District Court, District of Minnesota

• Leadership and Program Management - North Carolina Department of Health and Human Services

• Lean Implementation - North Carolina Department of Health and Human Services

• edX Verified Certificate for Leading With Effective Communication (Inclusive Leadership Training) - edX

• Introduction to Inclusive Leadership - Russell Reynolds Associates

• SHRM Certified Professional (SHRM-CP) - SHRM

• Jeff Weiner on Managing Compassionately - LinkedIn

• Unconscious Bias - LinkedIn

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