Angela Howard

*** ***** **** *****

Clarksville, TN 37042

Cell: 910-***-****

ad0o8l@r.postjobfree.com

BUSINESS MANAGER

Talented and decisive salesperson and operations manager offering over 14 years of business acumen and outstanding success in roles involving excellent handling of a host of restaurant responsibilities through management of the daily operations of a restaurant. Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention).

Full accountability for restaurant operations in the absence of the Restaurant General Manager or Senior Assistant Manager.

Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.

Motivates and directs team members and Hourly Shift Coordinators to exceed customer expectations with food and friendly service in clean surroundings.

Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies.

Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results. Recruits, selects, hires and retains effective team talent.

Counsels and disciplines team members as necessary. As a cosmetics sales representative, sells high-end beauty products for the face, body, hair and nails, becoming expert on the company's product line. Determines a customer's needs and provides education and cultivate a good relationship for the immediate sale while laying the groundwork for future sales.

Areas of Expertise: Management… Scheduling… Client Relations… Operations Management… Coaching… Hiring and Training… Orientation Program Leadership… Employee Relations… Federal and Provincial Laws… Conflict Resolution… Negotiations… Organizational Development.

CAREER PROGRESSION

Shoe Show/ Shoe Department

April 2018 – Present Manager / Key Holder Clarksville, TN

Angye’s Abode

September 2010 – Present Jewelry Business

Citi Trends

October 2017 – March 2018 Assistant Manager Clarksville, TN

Five Star Food

October 2016 – August 2017 Catering Specialist / Grill Cook / Casher Springfield, TN

Walmart

May 2014- September 2016 Overnight Stocker Spring Lake, NC

Carrolls LLC

July 2012- March 2015 Team Lead Spring Lake, NC

Avon

July 2010- July 2012 Unit Leader Fayetteville, NC

Burger King Corp

May 2008 – June 2015 Assistant Manager Fayetteville, NC

Heartland Foods/Burger King

July 2007 - April 2008 Assistant Manager Fayetteville, NC

Wal-Mart

February - July 2007 Bakery Department Lead Hope Mills, NC

Heartland Foods/Burger King

November 2005 - February 2007 Assistant Manager Fayetteville, NC

Wal-Mart

April 2005 - January 2006 Stocker Hope Mills, NC

Bargain Depot

June 2004 - March 2005 Customer Service Representative Fayetteville, NC

Adecco Temps

September 2003 - May 2004 Customer Service Representative Laurel, MD

Coca Cola Enterprises

April 1998 - January 2003 Machine operator Silver Spring, MD

Wal-Mart

October 1996 - April 1998 Stocker Laurel, MD

EDUCATION

Laurel High School

June 1984 High School Diploma Laurel, MD

Lincoln Technical Institute

November 1995 Associates of Applied Science

Heating, Ventilation and Air Conditioning (HVAC)

Columbia, MD

Fayetteville Technical Institute

August 2011 Associate in Business Administration

Professional and Personal References are available upon request

Contact this candidate