Regina Holman

** ******* *****

East Amherst, ***51

716-***-****

ad0o87@r.postjobfree.com

OBJECTION

To find Full-time employment to utilize my customer service experience.

PROFESSIONAL SUMMARY

Mortgage Loan Originator with 17 years’ experience originating conforming mortgages and home equity loans. Enthusiastic, inventive, creative, dedicated, organized professional that excels in sales and matching loan programs to clients. Processes exceptional wide range of abilities to engage people using strong business knowledge of mortgage loans. Strong written and oral communication skills to workout programs, educate and instill customer loyalty.

• Chairman and Presidents Club Award recipient as a top sales representative for multiple years. Also, numerous achievements for Service Quality Excellence, Fast Path Loan Officer, CRA Rating and High Five customer service Awards.

WORK EXPERIENCE

Independent Health, Williamsville, NY

Prior Authorization Request Coordinator, Nov 2022-June 2023 Temporary job ended.

• Assisting clinical review pharmacist and making appropriate decision by verifying member and provider eligibility and filing request into the correct member folder by line of business.

• Outreach to members and providers by facilitating follow- up phone calls to members and or providers.

• Maintaining consistent and excellent internal customer service by answering and providing resolution to provider and or member services formulary prior authorization status questions for all lines of business through the medical exception line.

• Responsible for correspondence including faxing prior authorization request including request for additional information and completed request also verifying printing and sending member correspondence with awareness to regulatory mail time requirements.

M&T BANK, Cheektowaga, NY

Mortgage Loan Originator, Aug 2004 –June 21 Retired

• Maintain federal licensing registration requirements outlined in the SAFE Act. Cross-sell bank and other ancillary products to existing and potential mortgage customers.

• Sell to inbound calls from existing customers and non-existing M&T customers with regards to refinancing and purchasing mortgages.

• Conveyed information effectively with customers, employing excellent communications and organizational skills.

• Guided, educated and persuaded customers through the mortgage program by utilizing strong analytical skills and knowledge of economics, accounting skills and financial markets.

• Continued communications with the customer and various departments throughout the loan process to ensure the loan closed and the customer was satisfied.

• Proactively solicit refinance and purchase business via direct mail, telephone campaigns and internet leads.

M&T Bank, Buffalo, NY

Late Stage Credit Counselor II, Jan 1996 – Aug 2004

• Prevention of charge off loss on overdraft credit lines.

• Re-establish repayment arrangements with customers in accordance to bank policies.

• Process spreadsheets for daily charge off audits.

• Responsible for delinquency migration on direct/indirect portfolio's.

Sears and Roebuck Company, Buffalo, NY

Customer Service Representative, Aug 1985 – Sep 1994

• Set up Service calls for technicians.

• Ordering parts for appliances and lawn equipment.

• Selling maintenance agreements plans.

EDUCATION

The Cusack Center for Real Estate, Cheektowaga, NY

Bennett High School, Buffalo, NY Graduate June 1983

ADDITIONAL SKILLS

Computer Skills: Proficient in Microsoft Office for Word and Excel. Proficient in Hogan, and also multiple applications for Internet Web sites to acquire additional required information for loan applications

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