Customer Service Sales Experience
Resume:
OLUWASEUN BLESSING IBIDOJA
Email- ********@*****.*** 078********
Professional summary
Capable and passionate about serving in a warm, efficient, and courteous manner while exceeding customer expectations and maintaining poise and a sense of humour in demanding environments. Strong history of exceptional service in hospitality establishments.
Work history summary
Bar Staff Member EKO HOTEL AND SUITES
VICTORIA ISLAND, LAGOS, March 2021 - July 2023
Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
Maintained bar stocks, replenishing daily as necessary.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Refused drinks service to guests without appropriate proof of age.
Checked and reported faulty equipment to supervisors for repair.
Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Peeled and sliced fruits for garnishing drinks.
Trained and supervised junior staff to maintain service standards.
Customer Service Representative ADRON HOMES
IKEJA, LAGOS, January 2020 - January 2021
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Answered customer telephone calls promptly and improved on-hold wait times.
Assisted customers with varying questions using product knowledge and service expertise.
Processed inbound customer calls, providing information on service or product upgrades
Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Up sold new products and accessories to customers, capturing significant increases in add-on sales.
Processed high-value payments with meticulous accuracy.
Adhered strictly to policies and procedures for continued company compliance.
SKILLS
Till balancing
Outstanding customer service
Food service
Courteous
Problem solving
Cocktail list development
Marketing and sales experience
Organised and reliable
EDUCATION
Bsc,Urban Regional Planning
Federal university of Tehnology, Minna.
2006- 2012
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